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Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

Firefox not opens, and crashes every launch

  • 3 uphendule
  • 1 inale nkinga
  • 10 views
  • Igcine ukuphendulwa ngu McCoy

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Crash ID: bp-aca512b8-9476-4799-a788-0db3d0190807

Crash ID: bp-aca512b8-9476-4799-a788-0db3d0190807

All Replies (3)

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Product Firefox Release Channel release Version 68.0.1 Build ID 20190717172542 (2019-07-17) Buildhub data OS OS X 10.15 OS Version 10.15.0 19A526h

bp-aca512b8-9476-4799-a788-0db3d0190807 Signature: CoreGraphics@0x197084

Crash Reason EXC_BAD_ACCESS / EXC_I386_GPFLT

This is for Sumo's Related Bugs 1570451 NEW --- [10.15] Firefox and Thunderbird crashes on start in MacOS 10.15 (Catalina) dev beta 5 19A526h

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I suspect you have the same problem as https://support.mozilla.org/en-US/questions/1265998

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Even though your system details don't show that you're on macOS Catalina Version 10.15 Beta (19A526h) - in case you are, please see this bug report :

https://bugzilla.mozilla.org/show_bug.cgi?id=1570451

If you want to, you could vote to show your interest for that bug report :

https://bugzilla.mozilla.org/page.cgi?id=voting.html

If you have any additional information to add, you can post a comment, but keep it to the point and concise.

See the section Commenting, especially #4