Izimpendulo zakamuva ze-Crashes at startuphttps://support.mozilla.org/zu/questions/12653232019-07-23T05:41:09-07:00One thing I just found is that if I run Firefox as a local user then it launches with no issues. Tho2019-07-23T05:41:09-07:00simbiote4https://support.mozilla.org/zu/questions/1265323#answer-1239817<p>One thing I just found is that if I run Firefox as a local user then it launches with no issues. Though this is not ideal as the local user has a rotating password that has to be looked up....
</p>The only logs that I can tell are generated when it launches are from Windows Security. See attached2019-07-23T05:36:51-07:00simbiote4https://support.mozilla.org/zu/questions/1265323#answer-1239816<p>The only logs that I can tell are generated when it launches are from Windows Security. See attached images. As far as I can tell, no other event is logged for Firefox.
</p><p><br>
<em>cor-el <a href="#answer-1239790" rel="nofollow">said</a></em>
</p>
<blockquote>
Are there logs available about these crashes if you check the Windows Event log?
</blockquote>Are there logs available about these crashes if you check the Windows Event log?
2019-07-23T03:15:33-07:00cor-elhttps://support.mozilla.org/zu/questions/1265323#answer-1239790<p>Are there logs available about these crashes if you check the Windows Event log?
</p>Agreed
2019-07-23T02:09:58-07:00fredmcd-hotmailhttps://support.mozilla.org/zu/questions/1265323#answer-1239772<p>Agreed
</p>Hello,
Certain Firefox problems can be solved by performing a Clean reinstall. This means you remov2019-07-23T01:50:46-07:00user633449https://support.mozilla.org/zu/questions/1265323#answer-1239761<p>Hello,
</p><p>Certain Firefox problems can be solved by performing a <em>Clean reinstall</em>. This means you remove your Firefox program files and then reinstall Firefox. This process does not remove your <a href="/en-US/kb/profiles-where-firefox-stores-user-data" rel="nofollow">Firefox profile</a> data (such as bookmarks and passwords), since that information is stored in a different location.
</p><p>To do a clean reinstall of Firefox, please follow these steps: <strong>Note:</strong> You might want to print these steps or view them in another browser.
</p>
<ol><li>Download the latest Desktop version of Firefox from <a href="https://www.mozilla.org" rel="nofollow">mozilla.org</a> (or choose the download for your operating system and language from <a href="https://www.mozilla.org/firefox/all/" rel="nofollow">this page</a>) and save the setup file to your computer.
</li><li>After the download finishes, close all Firefox windows (or open the Firefox menu <img class="wiki-image frameless" src="https://assets-prod.sumo.prod.webservices.mozgcp.net/media/uploads/gallery/images/2014-01-10-13-08-08-f52b8c.png" alt="New Fx Menu" title=""> and click the close button <img class="wiki-image frameless" src="https://assets-prod.sumo.prod.webservices.mozgcp.net/media/uploads/gallery/images/2014-03-07-11-44-35-716f6b.png" alt="Close 29" title="">).
</li><li>Delete the Firefox installation folder, which is located in one of these locations, by default:
<ul><li><strong>Windows:</strong> (Note: Check both folders.)
<ul><li>C:\Program Files\Mozilla Firefox
</li><li>C:\Program Files (x86)\Mozilla Firefox
</li></ul>
</li><li><strong>Mac:</strong> Delete Firefox from the Applications folder.
</li><li><strong>Linux:</strong> If you installed Firefox with the distro-based package manager, you should use the same way to uninstall it - see <a href="/en-US/kb/install-firefox-linux" rel="nofollow">Install Firefox on Linux</a>. If you downloaded and installed the binary package from the <a href="http://www.mozilla.org/firefox#desktop" rel="nofollow">Firefox download page</a>, simply remove the folder <em>firefox</em> in your home directory.
</li></ul>
</li><li>Now, go ahead and reinstall Firefox:
<ol><li>Double-click the downloaded installation file and go through the steps of the installation wizard.
</li><li>Once the wizard is finished, choose to directly open Firefox after clicking the Finish button.
</li></ol>
</li></ol>
<p>More information about reinstalling Firefox can be found <a href="/en-US/kb/troubleshoot-and-diagnose-firefox-problems#w_4-reinstall-firefox" rel="nofollow">here</a>.
</p><p><b>WARNING:</b> Do not use a third party uninstaller as part of this process. Doing so could permanently delete your <a href="/en-US/kb/profiles-where-firefox-stores-user-data" rel="nofollow">Firefox profile</a> data, including but not limited to, extensions, cache, cookies, bookmarks, personal settings and saved passwords. <u>These cannot be easily recovered unless they have been backed up to an external device!</u> See <a href="/en-US/kb/back-and-restore-information-firefox-profiles" rel="nofollow">Back up and restore information in Firefox profiles</a>.
</p><p>Please report back to say if this helped you!
</p><p>Thank you.
</p>