Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

Google websites unresponsive on Firefox (gmail, drive, maps...). Pictures/clip art don't load. Click sensitivity offline.

  • 5 uphendule
  • 2 zinale nkinga
  • 20 views
  • Igcine ukuphendulwa ngu ezjmiller

more options

"Next" button unresponsive on any Google login page. No icons on google maps. No response to click.

All Replies (5)

more options

Hello,

Many site issues can be caused by corrupt cookies or cache. In order to try to fix these problems, the first step is to clear both cookies and the cache. Note: This will temporarily log you out of all sites you're logged in to. To clear cache and cookies do the following:

  1. (Firefox 57 and above) Click the Library button 57 library icon and choose History.
    (Click the menu button New Fx Menu and choose History in older Firefox versions.)
  2. In the History menu, choose "Clear Recent History...".
  3. Under "Time range to clear", select "Everything".
  4. Now, click the arrow next to Details to toggle the Details list active.
  5. From the details list, check Cache and Cookies and uncheck everything else.
  6. Now click the "Clear Now" button.

Further information can be found in the Delete browsing, search and download history on Firefox article.

Did this fix your problems? Please report back to us!

Thank you.

more options

Unfortunately did not solve my problem. I do however appreciate your response; thank you

more options

ezjmiller said

"Next" button unresponsive on any Google login page. No icons on google maps. No response to click.

EDIT: Gmail's about page is also completely blank. attached.

more options

Hi ezjmiller, In Options -> Privacy & Security -> Cookies and Site Data do you have Google added to Manage Permissions and is set to Block? If so, remove this entry.

more options

Hi Cheese, thanks for your response. Google is in fact not added to this list, which is clear of any entries.

Updated a more detailed account of my issues at https://support.mozilla.org/en-US/questions/1265120