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Firefox crashes

Kuphostiwe

where do i start? maybe work backwards--unresponsive, then crashing in safe mode as well.

did the safe mode thing because i was getting "not responding"s, sometimes even at startup, other times just randomly--and often crashes--sometimes after unresponsive, sometimes just out of the blue.

firefox has also been very slow for me pretty much since ver. 60+.

can't figure this out.

WTF could be the problem?

would crash report info help? there were many unubmitteds--submitted them all except for the two would not submit--say "failed" and reloading page gives same result. scanning through them randomly, most say EXCEPTION_BREAKPOINT, but i also saw EXCEPTION_STACK_OVERFLOW, EXCEPTION_ACCESS_VIOLATION_READ and EXCEPTION_ILLEGAL_INSTRUCTION. could be more, but i don't have the time to look through all 53 submitted reports from 4 june until now--before that, there were only 11 between 28 may this year and 7 december of 2017.

thanks for any info/advice!

where do i start? maybe work backwards--unresponsive, then crashing in safe mode as well. did the safe mode thing because i was getting "not responding"s, sometimes even at startup, other times just randomly--and often crashes--sometimes after unresponsive, sometimes just out of the blue. firefox has also been very slow for me pretty much since ver. 60+. can't figure this out. WTF could be the problem? would crash report info help? there were many unubmitteds--submitted them all except for the two would not submit--say "failed" and reloading page gives same result. scanning through them randomly, most say EXCEPTION_BREAKPOINT, but i also saw EXCEPTION_STACK_OVERFLOW, EXCEPTION_ACCESS_VIOLATION_READ and EXCEPTION_ILLEGAL_INSTRUCTION. could be more, but i don't have the time to look through all 53 submitted reports from 4 june until now--before that, there were only 11 between 28 may this year and 7 december of 2017. thanks for any info/advice!
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Okulungisiwe ngu circe801

Isicaphuno

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  • Shockwave Flash 32.0 r0

Isisebenziso

  • I-ejenti Engumsebenzisi: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:68.0) Gecko/20100101 Firefox/68.0

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FredMcD
  • Top 10 Contributor
4148 izisombululo 57912 izimpendulo
Kuphostiwe

In the address bar, type about:crashes<enter>. Note: If any reports do not have BP- in front of the numbers/letters, click it to submit them.

The crash report is several pages of data. We need the report numbers to see the whole report.

Using your mouse, mark the most recent 7 - 10 Submitted crash reports, and copy them. Now go to the reply box and paste them in.

aboutcrashesFx57

For more help on crash reports, see; https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support

Some of your crash reports weren’t sent to the Mozilla Servers.

In the address bar, type '''about:crashes'''<enter>. '''Note: ''' If any reports do not have '''BP-''' in front of the numbers/letters, click it to submit them. '''The crash report is several pages of data. We ''' '''need the report numbers to see the whole report. ''' Using your mouse, '''mark''' the '''most recent 7 - 10''' '''Submitted''' crash reports, and copy them. Now go to the reply box and paste them in. ;[[Image:aboutcrashesFx57|width=500]] For more help on crash reports, see; https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support Some of your crash reports weren’t sent to the Mozilla Servers.
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Isicaphuno

Umnikazi wombuzo

many of these had been unsubmitted, therefore the times are irrelevant, i suppose... and, thank you.

Submitted Crash Reports Report ID Date Submitted bp-c9caa3a3-b788-4ab7-b47b-f48e30190712 07/12/19, 3꞉09 PM View bp-af462ffd-dcdd-4550-9d53-02d200190712 07/11/19, 9꞉10 PM View bp-dde78fc0-f9cb-488f-8343-2da630190712 07/11/19, 9꞉10 PM View bp-fa79bda3-7e4b-41c4-a9b5-ed2530190712 07/11/19, 9꞉10 PM View bp-e54a3c9b-268b-4ee9-803c-71c870190712 07/11/19, 9꞉10 PM View bp-999a597c-d771-439b-a6bf-848b10190712 07/11/19, 9꞉10 PM View bp-2efe68c9-d043-4571-8825-d51f10190712 07/11/19, 9꞉10 PM View bp-37d99203-dc15-45ac-9830-dff9f0190712 07/11/19, 9꞉10 PM View bp-f03dd3b2-d8d4-44f5-968f-3a3810190712 07/11/19, 9꞉10 PM View bp-88674e17-c23b-4ccb-be86-779c00190712 07/11/19, 9꞉10 PM View

many of these had been unsubmitted, therefore the times are irrelevant, i suppose... and, thank you. Submitted Crash Reports Report ID Date Submitted bp-c9caa3a3-b788-4ab7-b47b-f48e30190712 07/12/19, 3꞉09 PM View bp-af462ffd-dcdd-4550-9d53-02d200190712 07/11/19, 9꞉10 PM View bp-dde78fc0-f9cb-488f-8343-2da630190712 07/11/19, 9꞉10 PM View bp-fa79bda3-7e4b-41c4-a9b5-ed2530190712 07/11/19, 9꞉10 PM View bp-e54a3c9b-268b-4ee9-803c-71c870190712 07/11/19, 9꞉10 PM View bp-999a597c-d771-439b-a6bf-848b10190712 07/11/19, 9꞉10 PM View bp-2efe68c9-d043-4571-8825-d51f10190712 07/11/19, 9꞉10 PM View bp-37d99203-dc15-45ac-9830-dff9f0190712 07/11/19, 9꞉10 PM View bp-f03dd3b2-d8d4-44f5-968f-3a3810190712 07/11/19, 9꞉10 PM View bp-88674e17-c23b-4ccb-be86-779c00190712 07/11/19, 9꞉10 PM View

Okulungisiwe ngu circe801

Ingabe lokhu kube usizo kuwena?
Isicaphuno
FredMcD
  • Top 10 Contributor
4148 izisombululo 57912 izimpendulo
Kuphostiwe

Well done.

Product Firefox Release Channel release Version 67.0.4 Build ID 20190619235627 (2019-06-19) OS Windows 10 OS Version 10.0.17134

Mon, 24 Jun 2019 03:03:13 GMT bp-af462ffd-dcdd-4550-9d53-02d200190712 Signature: msmpeg2vdec.dll | trunc | malloc

Crash Reason EXCEPTION_ILLEGAL_INSTRUCTION ++++++++++++++++++++++++++++++++++++++++++ Product Firefox Release Channel release Version 68.0

Fri, 12 Jul 2019 01:51:53 GMT bp-c9caa3a3-b788-4ab7-b47b-f48e30190712 Mon, 24 Jun 2019 03:03:56 GMT bp-dde78fc0-f9cb-488f-8343-2da630190712

Signature: OOM | large | js::AutoEnterOOMUnsafeRegion::crash | js::AutoEnterOOMUnsafeRegion::crash | js::TenuringTracer::moveToTenuredSlow

Crash Reason EXCEPTION_BREAKPOINT

mbae64.dll = Malwarebytes Anti-Exploit

This is for Sumo's Related Bugs 1505094 RESOLVED FIXED High proportion of out-of-memory crashes for users with Norton extensions

1416276 RESOLVED DUPLICATE Crash in OOM | large | js::AutoEnterOOMUnsafeRegion::crash | js::AutoEnterOOMUnsafeRegion::crash | js::TenuringTracer::moveToTenuredSlow

1257387 RESOLVED WONTFIX crash in OOM | unknown | js::AutoEnterOOMUnsafeRegion::crash | js::TenuringTracer::moveToTenured ++++++++++++++++++++++++++++++++++++++++++++++++++ Product Firefox Release Channel release Version 67.0.4 Build ID 20190619235627 (2019-06-19)

Mon, 24 Jun 2019 03:04:07 GMT bp-fa79bda3-7e4b-41c4-a9b5-ed2530190712 Mon, 24 Jun 2019 17:02:54 GMT bp-e54a3c9b-268b-4ee9-803c-71c870190712

Signature: OOM | small

Crash Reason EXCEPTION_BREAKPOINT

mbae64.dll = Malwarebytes Anti-Exploit

Well done. Product Firefox Release Channel release Version 67.0.4 Build ID 20190619235627 (2019-06-19) OS Windows 10 OS Version 10.0.17134 Mon, 24 Jun 2019 03:03:13 GMT bp-af462ffd-dcdd-4550-9d53-02d200190712 Signature: msmpeg2vdec.dll | trunc | malloc Crash Reason EXCEPTION_ILLEGAL_INSTRUCTION ++++++++++++++++++++++++++++++++++++++++++ Product Firefox Release Channel release Version 68.0 Fri, 12 Jul 2019 01:51:53 GMT bp-c9caa3a3-b788-4ab7-b47b-f48e30190712 Mon, 24 Jun 2019 03:03:56 GMT bp-dde78fc0-f9cb-488f-8343-2da630190712 '''Signature:''' OOM | large | js::AutoEnterOOMUnsafeRegion::crash | js::AutoEnterOOMUnsafeRegion::crash | js::TenuringTracer::moveToTenuredSlow Crash Reason EXCEPTION_BREAKPOINT mbae64.dll = Malwarebytes Anti-Exploit This is for Sumo's Related Bugs 1505094 RESOLVED FIXED High proportion of out-of-memory crashes for users with Norton extensions 1416276 RESOLVED DUPLICATE Crash in OOM | large | js::AutoEnterOOMUnsafeRegion::crash | js::AutoEnterOOMUnsafeRegion::crash | js::TenuringTracer::moveToTenuredSlow 1257387 RESOLVED WONTFIX crash in OOM | unknown | js::AutoEnterOOMUnsafeRegion::crash | js::TenuringTracer::moveToTenured ++++++++++++++++++++++++++++++++++++++++++++++++++ Product Firefox Release Channel release Version 67.0.4 Build ID 20190619235627 (2019-06-19) Mon, 24 Jun 2019 03:04:07 GMT bp-fa79bda3-7e4b-41c4-a9b5-ed2530190712 Mon, 24 Jun 2019 17:02:54 GMT bp-e54a3c9b-268b-4ee9-803c-71c870190712 Signature: OOM | small Crash Reason EXCEPTION_BREAKPOINT mbae64.dll = Malwarebytes Anti-Exploit
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Isicaphuno
FredMcD
  • Top 10 Contributor
4148 izisombululo 57912 izimpendulo
Kuphostiwe

Update Malwarebytes. If the problem continues, disable it.

Update Malwarebytes. If the problem continues, disable it.
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Isicaphuno

Umnikazi wombuzo

what if i disable malwarebytes and it does not resolve the issue?

what if i disable malwarebytes and it does not resolve the issue?
Ingabe lokhu kube usizo kuwena?
Isicaphuno
FredMcD
  • Top 10 Contributor
4148 izisombululo 57912 izimpendulo
Kuphostiwe

Then we can look elsewhere.

Then we can look elsewhere.
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Isicaphuno

Umnikazi wombuzo

FredMcD, i guess we need to look elsewhere, then. thank you for your timely attention here.

FredMcD, i guess we need to look elsewhere, then. thank you for your timely attention here.
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Isicaphuno
FredMcD
  • Top 10 Contributor
4148 izisombululo 57912 izimpendulo
Kuphostiwe

Start your Computer in safe mode with network support. Then start Firefox. Try Secure websites. Is the problem still there?

http://encyclopedia2.thefreedictionary.com/Linux+Safe+Mode Starting Any Computer In Safe Mode; Free Online Encyclopedia

Start your '''Computer''' in safe mode with network support. Then start Firefox. Try '''Secure''' websites. Is the problem still there? http://encyclopedia2.thefreedictionary.com/Linux+Safe+Mode Starting Any Computer In Safe Mode; Free Online Encyclopedia
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Isicaphuno
cor-el
  • Top 10 Contributor
  • Moderator
17276 izisombululo 156150 izimpendulo
Kuphostiwe

These crash reporte are OOM (out-of-memory) reports where not enough contiguous free memory is available.

Total Virtual Memory : 140,737,488,224,256 bytes (140.74 TB)
Available Virtual Memory : 138,530,583,179,264 bytes (138.53 TB)
Available Page File : 5,885,952 bytes (5.89 MB)
Available Physical Memory : 285,298,688 bytes (285.3 MB)
System Memory Use Percentage : 95
OOM Allocation Size : 1,048,576 bytes (1.05 MB)

What is the size of the Windows page file? The telemetry data shows only 6 GB memory and that isn't much, so make sure the page file is at least at the recommended size.

You can check the about:support page (Graphics) to see whether WebRender is active. Try to set this pref to true on the about:config page to disable WebRender.

  • gfx.webrender.force-disabled = true

Close and restart Firefox after modifying this pref for the change to take effect

See also the Firefox Task Manager (about:performance) and about:memory pages.

These crash reporte are OOM (out-of-memory) reports where not enough contiguous free memory is available. Total Virtual Memory : 140,737,488,224,256 bytes (140.74 TB) Available Virtual Memory : 138,530,583,179,264 bytes (138.53 TB) Available Page File : 5,885,952 bytes (5.89 MB) Available Physical Memory : 285,298,688 bytes (285.3 MB) System Memory Use Percentage : 95 OOM Allocation Size : 1,048,576 bytes (1.05 MB) What is the size of the Windows page file? The telemetry data shows only 6 GB memory and that isn't much, so make sure the page file is at least at the recommended size. You can check the about:support page (Graphics) to see whether WebRender is active. Try to set this pref to true on the <b>about:config</b> page to disable WebRender. *gfx.webrender.force-disabled = true Close and restart Firefox after modifying this pref for the change to take effect See also the Firefox Task Manager (about:performance) and about:memory pages. *https://support.mozilla.org/en-US/kb/task-manager-tabs-or-extensions-are-slowing-firefox *https://support.mozilla.org/en-US/kb/firefox-uses-too-much-memory-ram
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Isicaphuno

Umnikazi wombuzo

thank you, cor-el. i do already have a custom pagefile size. will try your suggestions, as well as FredMcD's last one. will report back.

thank you, cor-el. i do already have a custom pagefile size. will try your suggestions, as well as FredMcD's last one. will report back.
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Isicaphuno
philipp
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Kuphostiwe

try not not to set a custom page file size, but let your OS manage that...

try not not to set a custom page file size, but let your OS manage that...
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Isicaphuno
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