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Why does Firefox keep defaulting to its own settings?

Kuphostiwe

Every few days now, I open my browser to find a black screen and I have to reset all my own preferences again, untick 'highlights' and 'tips' re-tick restore previous session/top sites - everything. I've uninstalled firefox and reinstalled it, removed the user data files and cache but it won't stop doing it - it's exasperating. Is there something I haven't ticked or unticked that is making this do this all the time please? I'm not a techy, so be gentle...

Every few days now, I open my browser to find a black screen and I have to reset all my own preferences again, untick 'highlights' and 'tips' re-tick restore previous session/top sites - everything. I've uninstalled firefox and reinstalled it, removed the user data files and cache but it won't stop doing it - it's exasperating. Is there something I haven't ticked or unticked that is making this do this all the time please? I'm not a techy, so be gentle...
Ama-screenshot ananyekiwe

Isisombululo esikhethiwe

Thank you Tyler. I will do that and wait a few days to see if it does it again.

Funda le mpendulo ngokuhambisana nalesi sihloko 0
Isicaphuno

Eminye Imininingwane Yohlelo

Fakela amapulagi

  • Shockwave Flash 32.0 r0

Isisebenziso

  • I-ejenti Engumsebenzisi: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:67.0) Gecko/20100101 Firefox/67.0

Eminye Imininingwane

Tyler Downer
  • Top 25 Contributor
  • Moderator
1525 izisombululo 10617 izimpendulo
Kuphostiwe

Impendulo Ewusizo

Please update to Firefox 68, and let me know if you still see this issue.

Please update to Firefox 68, and let me know if you still see this issue.
Ingabe lokhu kube usizo kuwena? 1
Isicaphuno

Isisombululo Esikhethiwe

Thank you Tyler. I will do that and wait a few days to see if it does it again.

Thank you Tyler. I will do that and wait a few days to see if it does it again.
Ingabe lokhu kube usizo kuwena?
Isicaphuno
cor-el
  • Top 10 Contributor
  • Moderator
17335 izisombululo 156738 izimpendulo
Kuphostiwe

Impendulo Ewusizo

If you lost personal data then it is possible that a new default-release profile folder has been created. See "Determine if Firefox has created a new profile":

You can open the about:profiles page via the location bar to check whether multiple profiles are present and what profile Firefox currently is using.


If you lost personal data then it is possible that a new default-release profile folder has been created. See "Determine if Firefox has created a new profile": *https://support.mozilla.org/en-US/kb/recover-lost-or-missing-bookmarks You can open the <b>about:profiles</b> page via the location bar to check whether multiple profiles are present and what profile Firefox currently is using. *Do NOT click any Remove button on this page. *https://support.mozilla.org/en-US/kb/profile-manager-create-and-remove-firefox-profiles ---- *https://support.mozilla.org/en-US/kb/dedicated-profiles-firefox-installation
Ingabe lokhu kube usizo kuwena? 1
Isicaphuno

Umnikazi wombuzo

Thank you Cor-el. I shall wait and see if Tyler's suggestion works but if not, I shall do as you suggest.

Thank you Cor-el. I shall wait and see if Tyler's suggestion works but if not, I shall do as you suggest.
Ingabe lokhu kube usizo kuwena?
Isicaphuno
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