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Crash when search

Kuphostiwe

See the screen grab attached, showing the point just before Thunderbird crashes. Upto that point all is fine BUT when I then click on either one of those addresses in the drop-down list, Thunderbird crashes.

See the screen grab attached, showing the point just before Thunderbird crashes. Upto that point all is fine BUT when I then click on either one of those addresses in the drop-down list, Thunderbird crashes.
Isicaphuno

Eminye Imininingwane Yohlelo

Isisebenziso

  • I-ejenti Engumsebenzisi: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/75.0.3770.100 Safari/537.36

Eminye Imininingwane

Umnikazi wombuzo

Screen grab did not want to upload when I posted the original question above, so here is the screen grab below.

Screen grab did not want to upload when I posted the original question above, so here is the screen grab below.
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Isicaphuno
sfhowes
  • Top 10 Contributor
1503 izisombululo 7117 izimpendulo
Kuphostiwe

Since this happens with Global Search, try rebuilding the database and see if the crashes persist:

https://support.mozilla.org/en-US/kb/rebuilding-global-database

Since this happens with Global Search, try rebuilding the database and see if the crashes persist: https://support.mozilla.org/en-US/kb/rebuilding-global-database
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Isicaphuno
Wayne Mery
  • Top 25 Contributor
  • Moderator
577 izisombululo 5399 izimpendulo
Kuphostiwe

Does crash reporter pop up, and you get a crash ID?

Does crash reporter pop up, and you get a crash ID?
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Isicaphuno

Umnikazi wombuzo

sfhowes said

Since this happens with Global Search, try rebuilding the database and see if the crashes persist: https://support.mozilla.org/en-US/kb/rebuilding-global-database

I followed your advice. The first few days Thunderbird seemed more stable but now it is crashing again if I want to search for a recipient.

''sfhowes [[#answer-1234467|said]]'' <blockquote> Since this happens with Global Search, try rebuilding the database and see if the crashes persist: https://support.mozilla.org/en-US/kb/rebuilding-global-database </blockquote> I followed your advice. The first few days Thunderbird seemed more stable but now it is crashing again if I want to search for a recipient.
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Isicaphuno

Umnikazi wombuzo

Wayne Mery said

Does crash reporter pop up, and you get a crash ID?

Yes, I have the crash reports. What can I do with them?

''Wayne Mery [[#answer-1234489|said]]'' <blockquote> Does crash reporter pop up, and you get a crash ID? </blockquote> Yes, I have the crash reports. What can I do with them?
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Isicaphuno
Wayne Mery
  • Top 25 Contributor
  • Moderator
577 izisombululo 5399 izimpendulo
Kuphostiwe

Paste the crash IDs as text here in this support topic. You can find them using https://support.mozilla.org/en-US/kb/mozilla-crash-reporter-tb#w_viewing-crash-reports

Paste the crash IDs as text here in this support topic. You can find them using https://support.mozilla.org/en-US/kb/mozilla-crash-reporter-tb#w_viewing-crash-reports
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Isicaphuno
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