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Thinta lapha ukuze uye kuveshini yamakhalekhukhwini kusayithi.

Isithangami Sabeseki

Firefox, Thunderbird and TOR all of a sudden are crashing

Kuphostiwe

Hello,

I have been using these products with no issues for as long as I can remember. Yesterday, Firefox started crashing when typing anything in the address bar. I tried to self diagnose and created a new profile. Now that does not happen but it still crashes. I cannot access Add-ons in an attempt to disable them.

Also, Thunderbird crashes when clicking on an email to preview. Then I figured perhaps this is a Mozilla issue so I tried to Open a Tor Browser which uses Firefox Quantum, and guess what? It crashes also.

Could one of the windows updates have caused this? Not sure what to do.

Any help would be appreciated. Thank you in advance.

Ralph

Hello, I have been using these products with no issues for as long as I can remember. Yesterday, Firefox started crashing when typing anything in the address bar. I tried to self diagnose and created a new profile. Now that does not happen but it still crashes. I cannot access Add-ons in an attempt to disable them. Also, Thunderbird crashes when clicking on an email to preview. Then I figured perhaps this is a Mozilla issue so I tried to Open a Tor Browser which uses Firefox Quantum, and guess what? It crashes also. Could one of the windows updates have caused this? Not sure what to do. Any help would be appreciated. Thank you in advance. Ralph
Isicaphuno

Eminye Imininingwane Yohlelo

Isisebenziso

  • I-ejenti Engumsebenzisi: Mozilla/5.0 (Windows NT 6.1; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/75.0.3770.100 Safari/537.36

Eminye Imininingwane

Application Basics
------------------
Name: Firefox
Version: 67.0.4
Build ID: 20190619235627
Update Channel: release
User Agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64; rv:67.0) Gecko/20100101 Firefox/67.0
OS: Windows_NT 6.1
Launcher Process: Disabled forcibly
Multiprocess Windows: 1/1 Enabled by default
Web Content Processes: 3/8
Enterprise Policies: Active
Google Location Service Key: Found
Google Safebrowsing Key: Found
Mozilla Location Service Key: Found
Safe Mode: false
Crash Reports
-------------
Report ID: bp-d762a760-0bac-4f28-a6f1-079060190627
Submitted: 34 minutes ago
Report ID: bp-20711fdd-cc0a-4468-9810-d032e0190626
Submitted: 2 days ago
Report ID: bp-2d26e3ff-11bd-4924-bc4e-212890190625
Submitted: 2 days ago
Report ID: bp-2058c827-f29e-4e4a-bbb7-778110190625
Submitted: 2 days ago
Report ID: bp-8662bcf9-b3da-4673-866c-f9e0d0190625
Submitted: 2 days ago
Report ID: bp-11d391f1-002a-4d66-a890-b8f8a0190625
Submitted: 2 days ago
Report ID: bp-351c8c56-d418-4337-8d5a-8e4bb0190625
Submitted: 2 days ago
Report ID: bp-523f14b9-98e2-41f5-8773-152750190625
Submitted: 2 days ago
Report ID: bp-0111ba9b-baa8-4ace-92c3-8d81f0190625
Submitted: 2 days ago
Report ID: bp-5b938601-0ee2-4a62-8f85-0deff0190625
Submitted: 2 days ago
Report ID: bp-77f78c4b-5a02-4a4d-8de3-4fef30190625
Submitted: 2 days ago
Report ID: bp-35676126-4852-492e-afd9-fd7ba0190625
Submitted: 2 days ago
Report ID: bp-cd36a319-6527-4f36-b4a4-26e090190625
Submitted: 2 days ago
Report ID: bp-3fc63ba6-0e73-459b-b7ca-315d80190625
Submitted: 2 days ago
All Crash Reports Firefox Features
-------------------------------------
Name: Firefox Monitor
Version: 3.0
ID: fxmonitor@mozilla.org
Name: Firefox Screenshots
Version: 37.1.0
ID: screenshots@mozilla.org
Name: Form Autofill
Version: 1.0
ID: formautofill@mozilla.org
Name: Web Compat
Version: 4.0.0
ID: webcompat@mozilla.org
Name: WebCompat Reporter
Version: 1.1.0
ID: webcompat-reporter@mozilla.org
Extensions
----------
Security Software
----------------- Type:
Type:
Type:
Graphics
--------
Features
Compositing: Basic
asyncPanZoom: wheel input enabled; scrollbar drag enabled; keyboard enabled; autoscroll enabled
webgl1WSIInfo: EGL_VENDOR: Google Inc. (adapter LUID: 000000000000b051) EGL_VERSION: 1.4 (ANGLE 2.1.0.eff6bfdb1db9) EGL_EXTENSIONS: EGL_EXT_create_context_robustness EGL_ANGLE_d3d_share_handle_client_buffer EGL_ANGLE_d3d_texture_client_buffer EGL_ANGLE_surface_d3d_texture_2d_share_handle EGL_ANGLE_query_surface_pointer EGL_ANGLE_window_fixed_size EGL_ANGLE_keyed_mutex EGL_ANGLE_surface_orientation EGL_NV_post_sub_buffer EGL_KHR_create_context EGL_EXT_device_query EGL_KHR_image EGL_KHR_image_base EGL_KHR_gl_texture_2D_image EGL_KHR_gl_texture_cubemap_image EGL_KHR_gl_renderbuffer_image EGL_KHR_get_all_proc_addresses EGL_KHR_stream EGL_KHR_stream_consumer_gltexture EGL_NV_stream_consumer_gltexture_yuv EGL_ANGLE_flexible_surface_compatibility EGL_ANGLE_stream_producer_d3d_texture EGL_ANGLE_create_context_webgl_compatibility EGL_CHROMIUM_create_context_bind_generates_resource EGL_EXT_pixel_format_float EGL_KHR_surfaceless_context EGL_ANGLE_display_texture_share_group EGL_ANGLE_create_context_client_arrays EGL_ANGLE_program_cache_control EGL_ANGLE_robust_resource_initialization EGL_ANGLE_create_context_extensions_enabled EGL_MOZ_create_context_provoking_vertex_dont_care EGL_EXTENSIONS(nullptr): EGL_EXT_client_extensions EGL_EXT_platform_base EGL_EXT_platform_device EGL_ANGLE_platform_angle EGL_ANGLE_platform_angle_d3d EGL_ANGLE_device_creation EGL_ANGLE_device_creation_d3d11 EGL_ANGLE_experimental_present_path EGL_KHR_client_get_all_proc_addresses EGL_KHR_debug EGL_ANGLE_explicit_context
WebGL 1 Driver Renderer: Google Inc. -- ANGLE (NVIDIA GeForce GT 520 Direct3D11 vs_5_0 ps_5_0)
WebGL 1 Driver Version: OpenGL ES 2.0 (ANGLE 2.1.0.eff6bfdb1db9)
WebGL 1 Driver Extensions: GL_ANGLE_client_arrays GL_ANGLE_depth_texture GL_ANGLE_explicit_context GL_ANGLE_explicit_context_gles1 GL_ANGLE_framebuffer_blit GL_ANGLE_framebuffer_multisample GL_ANGLE_instanced_arrays GL_ANGLE_lossy_etc_decode GL_ANGLE_pack_reverse_row_order GL_ANGLE_program_cache_control GL_ANGLE_request_extension GL_ANGLE_robust_client_memory GL_ANGLE_texture_compression_dxt3 GL_ANGLE_texture_compression_dxt5 GL_ANGLE_texture_usage GL_ANGLE_translated_shader_source GL_CHROMIUM_bind_generates_resource GL_CHROMIUM_bind_uniform_location GL_CHROMIUM_color_buffer_float_rgb GL_CHROMIUM_color_buffer_float_rgba GL_CHROMIUM_copy_compressed_texture GL_CHROMIUM_copy_texture GL_CHROMIUM_sync_query GL_EXT_blend_minmax GL_EXT_color_buffer_half_float GL_EXT_debug_marker GL_EXT_discard_framebuffer GL_EXT_disjoint_timer_query GL_EXT_draw_buffers GL_EXT_frag_depth GL_EXT_map_buffer_range GL_EXT_occlusion_query_boolean GL_EXT_read_format_bgra GL_EXT_robustness GL_EXT_sRGB GL_EXT_shader_texture_lod GL_EXT_texture_compression_dxt1 GL_EXT_texture_compression_s3tc_srgb GL_EXT_texture_filter_anisotropic GL_EXT_texture_format_BGRA8888 GL_EXT_texture_rg GL_EXT_texture_storage GL_EXT_unpack_subimage GL_KHR_debug GL_KHR_parallel_shader_compile GL_KHR_robust_buffer_access_behavior GL_NV_EGL_stream_consumer_external GL_NV_fence GL_NV_pack_subimage GL_NV_pixel_buffer_object GL_OES_EGL_image GL_OES_EGL_image_external GL_OES_compressed_ETC1_RGB8_texture GL_OES_depth32 GL_OES_element_index_uint GL_OES_get_program_binary GL_OES_mapbuffer GL_OES_packed_depth_stencil GL_OES_rgb8_rgba8 GL_OES_standard_derivatives GL_OES_surfaceless_context GL_OES_texture_float GL_OES_texture_float_linear GL_OES_texture_half_float GL_OES_texture_half_float_linear GL_OES_texture_npot GL_OES_vertex_array_object OES_compressed_EAC_R11_signed_texture OES_compressed_EAC_R11_unsigned_texture OES_compressed_EAC_RG11_signed_texture OES_compressed_EAC_RG11_unsigned_texture OES_compressed_ETC2_RGB8_texture OES_compressed_ETC2_RGBA8_texture OES_compressed_ETC2_punchthroughA_RGBA8_texture OES_compressed_ETC2_punchthroughA_sRGB8_alpha_texture OES_compressed_ETC2_sRGB8_alpha8_texture OES_compressed_ETC2_sRGB8_texture
WebGL 1 Extensions: ANGLE_instanced_arrays EXT_blend_minmax EXT_color_buffer_half_float EXT_disjoint_timer_query EXT_float_blend EXT_frag_depth EXT_shader_texture_lod EXT_sRGB EXT_texture_filter_anisotropic OES_element_index_uint OES_standard_derivatives OES_texture_float OES_texture_float_linear OES_texture_half_float OES_texture_half_float_linear OES_vertex_array_object WEBGL_color_buffer_float WEBGL_compressed_texture_s3tc WEBGL_compressed_texture_s3tc_srgb WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_depth_texture WEBGL_draw_buffers WEBGL_lose_context
WebGL 2 Driver WSI Info: EGL_VENDOR: Google Inc. (adapter LUID: 000000000000b051) EGL_VERSION: 1.4 (ANGLE 2.1.0.eff6bfdb1db9) EGL_EXTENSIONS: EGL_EXT_create_context_robustness EGL_ANGLE_d3d_share_handle_client_buffer EGL_ANGLE_d3d_texture_client_buffer EGL_ANGLE_surface_d3d_texture_2d_share_handle EGL_ANGLE_query_surface_pointer EGL_ANGLE_window_fixed_size EGL_ANGLE_keyed_mutex EGL_ANGLE_surface_orientation EGL_NV_post_sub_buffer EGL_KHR_create_context EGL_EXT_device_query EGL_KHR_image EGL_KHR_image_base EGL_KHR_gl_texture_2D_image EGL_KHR_gl_texture_cubemap_image EGL_KHR_gl_renderbuffer_image EGL_KHR_get_all_proc_addresses EGL_KHR_stream EGL_KHR_stream_consumer_gltexture EGL_NV_stream_consumer_gltexture_yuv EGL_ANGLE_flexible_surface_compatibility EGL_ANGLE_stream_producer_d3d_texture EGL_ANGLE_create_context_webgl_compatibility EGL_CHROMIUM_create_context_bind_generates_resource EGL_EXT_pixel_format_float EGL_KHR_surfaceless_context EGL_ANGLE_display_texture_share_group EGL_ANGLE_create_context_client_arrays EGL_ANGLE_program_cache_control EGL_ANGLE_robust_resource_initialization EGL_ANGLE_create_context_extensions_enabled EGL_MOZ_create_context_provoking_vertex_dont_care EGL_EXTENSIONS(nullptr): EGL_EXT_client_extensions EGL_EXT_platform_base EGL_EXT_platform_device EGL_ANGLE_platform_angle EGL_ANGLE_platform_angle_d3d EGL_ANGLE_device_creation EGL_ANGLE_device_creation_d3d11 EGL_ANGLE_experimental_present_path EGL_KHR_client_get_all_proc_addresses EGL_KHR_debug EGL_ANGLE_explicit_context
WebGL 2 Driver Renderer: Google Inc. -- ANGLE (NVIDIA GeForce GT 520 Direct3D11 vs_5_0 ps_5_0)
WebGL 2 Driver Version: OpenGL ES 3.0 (ANGLE 2.1.0.eff6bfdb1db9)
WebGL 2 Driver Extensions: GL_ANGLE_client_arrays GL_ANGLE_depth_texture GL_ANGLE_explicit_context GL_ANGLE_explicit_context_gles1 GL_ANGLE_framebuffer_blit GL_ANGLE_framebuffer_multisample GL_ANGLE_instanced_arrays GL_ANGLE_lossy_etc_decode GL_ANGLE_multiview GL_ANGLE_pack_reverse_row_order GL_ANGLE_program_cache_control GL_ANGLE_request_extension GL_ANGLE_robust_client_memory GL_ANGLE_texture_compression_dxt3 GL_ANGLE_texture_compression_dxt5 GL_ANGLE_texture_usage GL_ANGLE_translated_shader_source GL_CHROMIUM_bind_generates_resource GL_CHROMIUM_bind_uniform_location GL_CHROMIUM_color_buffer_float_rgb GL_CHROMIUM_color_buffer_float_rgba GL_CHROMIUM_copy_compressed_texture GL_CHROMIUM_copy_texture GL_CHROMIUM_sync_query GL_EXT_blend_minmax GL_EXT_color_buffer_float GL_EXT_color_buffer_half_float GL_EXT_debug_marker GL_EXT_discard_framebuffer GL_EXT_disjoint_timer_query GL_EXT_draw_buffers GL_EXT_frag_depth GL_EXT_map_buffer_range GL_EXT_occlusion_query_boolean GL_EXT_read_format_bgra GL_EXT_robustness GL_EXT_sRGB GL_EXT_shader_texture_lod GL_EXT_texture_compression_dxt1 GL_EXT_texture_compression_s3tc_srgb GL_EXT_texture_filter_anisotropic GL_EXT_texture_format_BGRA8888 GL_EXT_texture_norm16 GL_EXT_texture_rg GL_EXT_texture_storage GL_EXT_unpack_subimage GL_KHR_debug GL_KHR_parallel_shader_compile GL_KHR_robust_buffer_access_behavior GL_NV_EGL_stream_consumer_external GL_NV_fence GL_NV_pack_subimage GL_NV_pixel_buffer_object GL_OES_EGL_image GL_OES_EGL_image_external GL_OES_EGL_image_external_essl3 GL_OES_compressed_ETC1_RGB8_texture GL_OES_depth32 GL_OES_element_index_uint GL_OES_get_program_binary GL_OES_mapbuffer GL_OES_packed_depth_stencil GL_OES_rgb8_rgba8 GL_OES_standard_derivatives GL_OES_surfaceless_context GL_OES_texture_float GL_OES_texture_float_linear GL_OES_texture_half_float GL_OES_texture_half_float_linear GL_OES_texture_npot GL_OES_vertex_array_object OES_compressed_EAC_R11_signed_texture OES_compressed_EAC_R11_unsigned_texture OES_compressed_EAC_RG11_signed_texture OES_compressed_EAC_RG11_unsigned_texture OES_compressed_ETC2_RGB8_texture OES_compressed_ETC2_RGBA8_texture OES_compressed_ETC2_punchthroughA_RGBA8_texture OES_compressed_ETC2_punchthroughA_sRGB8_alpha_texture OES_compressed_ETC2_sRGB8_alpha8_texture OES_compressed_ETC2_sRGB8_texture
WebGL 2 Extensions: EXT_color_buffer_float EXT_disjoint_timer_query EXT_float_blend EXT_texture_filter_anisotropic OES_texture_float_linear WEBGL_compressed_texture_s3tc WEBGL_compressed_texture_s3tc_srgb WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_lose_context
Uses Tiling (Content): true
Off Main Thread Painting Enabled: true
Off Main Thread Painting Worker Count: 3
Target Frame Rate: 60
DirectWrite: true (6.2.9200.22774)
GPU #1
Active: Yes
Description: NVIDIA GeForce GT 520
Vendor ID: 0x10de
Device ID: 0x1040
Driver Version: 10.18.13.5445
Driver Date: 11-5-2015
Drivers: nvd3dumx,nvwgf2umx,nvwgf2umx nvd3dum,nvwgf2um,nvwgf2um
Subsys ID: 00000000
RAM: 1024
Diagnostics
AzureCanvasBackend: skia
AzureCanvasBackend (UI Process): skia
AzureContentBackend: skia
AzureContentBackend (UI Process): skia
AzureFallbackCanvasBackend (UI Process): cairo
GPUProcessPid: 7092
ClearType Parameters: \\.\DISPLAY1 [ Gamma: 1.8 Pixel Structure: RGB ClearType Level: 100 Enhanced Contrast: 50 ] \\.\DISPLAY2 [ Gamma: 1.8 Pixel Structure: RGB ClearType Level: 100 Enhanced Contrast: 50 ]
Decision Log
HW_COMPOSITING:
disabled by user: Disabled by pref
D3D11_COMPOSITING:
unavailable by default: Hardware compositing is disabled
DIRECT2D:
unavailable by default: Direct2D requires Direct3D 11 compositing
D3D11_HW_ANGLE:
unavailable by default: D3D11 compositing is disabled
disabled by env: D3D11 compositing is disabled
WEBRENDER:
opt-in by default: WebRender is an opt-in feature
unavailable by runtime: ANGLE is disabled
WEBRENDER_QUALIFIED:
blocked by env: No qualified hardware
Media
-----
Audio Backend: wasapi
Max Channels: 2
Preferred Sample Rate: 48000
Output Devices
Name: Group
Realtek Digital Output(Optical) (Realtek High Definition Audio): HDAUDIO\FUNC_01&VEN_10EC&DEV_0892&SUBSYS_14627673&REV_1003\4&7fea68e&0&0101
NVIDIA HDMI Output (Port 0) (NVIDIA High Definition Audio): HDAUDIO\FUNC_01&VEN_10DE&DEV_001C&SUBSYS_104383A0&REV_1001\5&e7fc1ab&0&0001
NVIDIA HDMI Output (Port 1) (NVIDIA High Definition Audio): HDAUDIO\FUNC_01&VEN_10DE&DEV_001C&SUBSYS_104383A0&REV_1001\5&e7fc1ab&0&0001
Speakers (Realtek High Definition Audio): HDAUDIO\FUNC_01&VEN_10EC&DEV_0892&SUBSYS_14627673&REV_1003\4&7fea68e&0&0101
Realtek Digital Output (Realtek High Definition Audio): HDAUDIO\FUNC_01&VEN_10EC&DEV_0892&SUBSYS_14627673&REV_1003\4&7fea68e&0&0101
Input Devices
Name: Group
Subwoofer (Realtek High Definition Audio): HDAUDIO\FUNC_01&VEN_10EC&DEV_0892&SUBSYS_14627673&REV_1003\4&7fea68e&0&0101
Internal AUX Jack (NVIDIA High Definition Audio): HDAUDIO\FUNC_01&VEN_10DE&DEV_001C&SUBSYS_104383A0&REV_1001\5&e7fc1ab&0&0001
Rear Orange In (Realtek High Definition Audio): HDAUDIO\FUNC_01&VEN_10EC&DEV_0892&SUBSYS_14627673&REV_1003\4&7fea68e&0&0101
Rear Blue In (Realtek High Definition Audio): HDAUDIO\FUNC_01&VEN_10EC&DEV_0892&SUBSYS_14627673&REV_1003\4&7fea68e&0&0101
Front (Realtek High Definition Audio): HDAUDIO\FUNC_01&VEN_10EC&DEV_0892&SUBSYS_14627673&REV_1003\4&7fea68e&0&0101
Side (Realtek High Definition Audio): HDAUDIO\FUNC_01&VEN_10EC&DEV_0892&SUBSYS_14627673&REV_1003\4&7fea68e&0&0101
Microphone (Realtek High Definition Audio): HDAUDIO\FUNC_01&VEN_10EC&DEV_0892&SUBSYS_14627673&REV_1003\4&7fea68e&0&0101
Center (Realtek High Definition Audio): HDAUDIO\FUNC_01&VEN_10EC&DEV_0892&SUBSYS_14627673&REV_1003\4&7fea68e&0&0101
CD Audio (Realtek High Definition Audio): HDAUDIO\FUNC_01&VEN_10EC&DEV_0892&SUBSYS_14627673&REV_1003\4&7fea68e&0&0101
CD Audio (Realtek High Definition Audio): HDAUDIO\FUNC_01&VEN_10EC&DEV_0892&SUBSYS_14627673&REV_1003\4&7fea68e&0&0101
Rear Green In (Realtek High Definition Audio): HDAUDIO\FUNC_01&VEN_10EC&DEV_0892&SUBSYS_14627673&REV_1003\4&7fea68e&0&0101
Front Green In (Realtek High Definition Audio): HDAUDIO\FUNC_01&VEN_10EC&DEV_0892&SUBSYS_14627673&REV_1003\4&7fea68e&0&0101
Front Pink In (Realtek High Definition Audio): HDAUDIO\FUNC_01&VEN_10EC&DEV_0892&SUBSYS_14627673&REV_1003\4&7fea68e&0&0101
Rear Black In (Realtek High Definition Audio): HDAUDIO\FUNC_01&VEN_10EC&DEV_0892&SUBSYS_14627673&REV_1003\4&7fea68e&0&0101
Line In (Realtek High Definition Audio): HDAUDIO\FUNC_01&VEN_10EC&DEV_0892&SUBSYS_14627673&REV_1003\4&7fea68e&0&0101
Rear Pink In (Realtek High Definition Audio): HDAUDIO\FUNC_01&VEN_10EC&DEV_0892&SUBSYS_14627673&REV_1003\4&7fea68e&0&0101
Rear Grey In (Realtek High Definition Audio): HDAUDIO\FUNC_01&VEN_10EC&DEV_0892&SUBSYS_14627673&REV_1003\4&7fea68e&0&0101
Stereo Mix (Realtek High Definition Audio): HDAUDIO\FUNC_01&VEN_10EC&DEV_0892&SUBSYS_14627673&REV_1003\4&7fea68e&0&0101
Rear (Realtek High Definition Audio): HDAUDIO\FUNC_01&VEN_10EC&DEV_0892&SUBSYS_14627673&REV_1003\4&7fea68e&0&0101
Internal AUX Jack (NVIDIA High Definition Audio): HDAUDIO\FUNC_01&VEN_10DE&DEV_001C&SUBSYS_104383A0&REV_1001\5&e7fc1ab&0&0001
Important Modified Preferences
------------------------------
browser.cache.disk.capacity: 1048576
browser.cache.disk.filesystem_reported: 1
browser.sessionstore.upgradeBackup.latestBuildID: 20190619235627
browser.startup.homepage_override.buildID: 20190619235627
browser.startup.homepage_override.mstone: 67.0.4
browser.urlbar.placeholderName: Google
browser.urlbar.timesBeforeHidingSuggestionsHint: 0
dom.forms.autocomplete.formautofill: true
dom.push.userAgentID: 2aa731d62c734b00a7d3bc05940f0e9a
extensions.lastAppVersion: 67.0.4
gfx.crash-guard.status.wmfvpxvideo: 2
gfx.crash-guard.wmfvpxvideo.appVersion: 67.0.4
gfx.crash-guard.wmfvpxvideo.deviceID: 0x1040
gfx.crash-guard.wmfvpxvideo.driverVersion: 10.18.13.5445
layers.acceleration.disabled: true
layers.mlgpu.sanity-test-failed: false
media.gmp-gmpopenh264.abi: x86_64-msvc-x64
media.gmp-gmpopenh264.lastUpdate: 1561644475
media.gmp-gmpopenh264.version: 1.8.1
media.gmp-manager.buildID: 20190619235627
media.gmp-manager.lastCheck: 1561644475
media.gmp-widevinecdm.abi: x86_64-msvc-x64
media.gmp-widevinecdm.lastUpdate: 1561644476
media.gmp-widevinecdm.version: 4.10.1146.0
media.gmp.storage.version.observed: 1
media.hardware-video-decoding.failed: false
network.predictor.cleaned-up: true
places.history.expiration.transient_current_max_pages: 112348
plugin.disable_full_page_plugin_for_types: application/pdf
privacy.sanitize.pending: [{"id":"newtab-container","itemsToClear":[],"options":{}}]
security.remote_settings.intermediates.checked: 1561644496
security.sandbox.content.tempDirSuffix: {541d82a6-040f-45d4-8729-35929bfe8a72}
security.sandbox.plugin.tempDirSuffix: {a158beb1-a7b8-4807-8086-ea82ee4225b7}
services.sync.declinedEngines:
services.sync.engine.addresses.available: true
signon.importedFromSqlite: true
Important Locked Preferences
----------------------------
security.enterprise_roots.enabled: true
Places Database
---------------
JavaScript
----------
Incremental GC: true
Accessibility
-------------
Activated: false
Prevent Accessibility: 0
Accessible Handler Used: true
Accessibility Instantiator:
Library Versions
----------------
NSPR
Expected minimum version: 4.21
Version in use: 4.21
NSS
Expected minimum version: 3.43
Version in use: 3.43
NSSSMIME
Expected minimum version: 3.43
Version in use: 3.43
NSSSSL
Expected minimum version: 3.43
Version in use: 3.43
NSSUTIL
Expected minimum version: 3.43
Version in use: 3.43
Sandbox
-------
Content Process Sandbox Level: 5
Effective Content Process Sandbox Level: 5
Internationalization & Localization
-----------------------------------
Application Settings
Requested Locales: ["en-US"]
Available Locales: ["en-US"]
App Locales: ["en-US"]
Regional Preferences: ["en-US"]
Default Locale: "en-US"
Operating System
System Locales: ["en-US"]
Regional Preferences: ["en-US"]

FredMcD
  • Top 10 Contributor
4188 izisombululo 58471 izimpendulo
Kuphostiwe

Start Firefox in Safe Mode {web link}

A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?

While still in Safe Mode,

In the address bar, type about:crashes<enter>. Note: If any reports do not have BP- in front of the numbers/letters, click it to submit them.

The crash report is several pages of data. We need the report numbers to see the whole report.

Using your mouse, mark the most recent 7 - 10 Submitted crash reports, and copy them. Now go to the reply box and paste them in.

aboutcrashesFx57

For more help on crash reports, see; https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support

Some of your crash reports weren’t sent to the Mozilla Servers.

[https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode Start Firefox in Safe Mode] {web link} A small dialog should appear. Click '''Start In Safe Mode''' (not Refresh). Is the problem still there? While still in Safe Mode, In the address bar, type '''about:crashes'''<enter>. '''Note: ''' If any reports do not have '''BP-''' in front of the numbers/letters, click it to submit them. '''The crash report is several pages of data. We ''' '''need the report numbers to see the whole report. ''' Using your mouse, '''mark''' the '''most recent 7 - 10''' '''Submitted''' crash reports, and copy them. Now go to the reply box and paste them in. ;[[Image:aboutcrashesFx57|width=500]] For more help on crash reports, see; https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support Some of your crash reports weren’t sent to the Mozilla Servers.
Ingabe lokhu kube usizo kuwena?
Isicaphuno

Umnikazi wombuzo

Hi Fred,

As instructed, I submitted all crash reports from Firefox... below are the most recent 10 in reverse order.

Also FYI, when this first happened, I checked for Malware and ran the Antivirus both uneventful. I also ran Disk Cleanup, installed Microsoft Updates and checked the HD for fragmentation. It's only 2% so I did not run it.

bp-54cbe719-6ab3-4b1b-8773-0a5f30190627 bp-88ceb350-6a3f-4e1d-b5c3-d84ae0190627 bp-85cc9db6-c93b-48ad-ba38-fce3e0190627 bp-8bac8b64-19a8-4aa0-8d56-f0c220190627 bp-57d789d7-c98e-4874-b1e0-1717b0190627 bp-65a47c52-c015-416d-b378-4714a0190627 bp-75d9b427-08a2-439a-b4c0-f0b250190627 bp-def7c773-c180-45a4-a8d0-532d40190627 bp-fb14335c-f082-4c2d-bb13-57ec70190627 bp-75dc2358-300d-4ec2-b3e5-c45480190627

Hi Fred, As instructed, I submitted all crash reports from Firefox... below are the most recent 10 in reverse order. Also FYI, when this first happened, I checked for Malware and ran the Antivirus both uneventful. I also ran Disk Cleanup, installed Microsoft Updates and checked the HD for fragmentation. It's only 2% so I did not run it. bp-54cbe719-6ab3-4b1b-8773-0a5f30190627 bp-88ceb350-6a3f-4e1d-b5c3-d84ae0190627 bp-85cc9db6-c93b-48ad-ba38-fce3e0190627 bp-8bac8b64-19a8-4aa0-8d56-f0c220190627 bp-57d789d7-c98e-4874-b1e0-1717b0190627 bp-65a47c52-c015-416d-b378-4714a0190627 bp-75d9b427-08a2-439a-b4c0-f0b250190627 bp-def7c773-c180-45a4-a8d0-532d40190627 bp-fb14335c-f082-4c2d-bb13-57ec70190627 bp-75dc2358-300d-4ec2-b3e5-c45480190627
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FredMcD
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Product Firefox Release Channel release Version 67.0.4 Build ID 20190619235627 (2019-06-19) OS Windows 7 OS Version 6.1.7601 Service Pack 1

bp-54cbe719-6ab3-4b1b-8773-0a5f30190627 Signature: FindElementCommon

Crash Reason EXCEPTION_IN_PAGE_ERROR_READ / STATUS_DEVICE_DATA_ERROR

nvwgf2umx.dll = Dwm.exe = Microsoft Desktop Window Manager

This is for Sumo's Related Bugs 1116885 RESOLVED WORKSFORME HWA startup crash in DWrite.dll FindElementCommon(ICacheReference*, bool, CacheHeader const&, unsigned int const*, HashElement const*, void const*, IElementKey const&, CachedElementData*) +++++++++++++++++++++++++++++++++++++++++++++ bp-88ceb350-6a3f-4e1d-b5c3-d84ae0190627 bp-85cc9db6-c93b-48ad-ba38-fce3e0190627 bp-8bac8b64-19a8-4aa0-8d56-f0c220190627 bp-57d789d7-c98e-4874-b1e0-1717b0190627

Signature: FindElementCommon

Crash Reason EXCEPTION_IN_PAGE_ERROR_READ / STATUS_DEVICE_DATA_ERROR

nvwgf2umx.dll = Dwm.exe = Microsoft Desktop Window Manager

This is for Sumo's Related Bugs 1116885 RESOLVED WORKSFORME HWA startup crash in DWrite.dll FindElementCommon(ICacheReference*, bool, CacheHeader const&, unsigned int const*, HashElement const*, void const*, IElementKey const&, CachedElementData*)

Product Firefox Release Channel release Version 67.0.4 Build ID 20190619235627 (2019-06-19) OS Windows 7 OS Version 6.1.7601 Service Pack 1 bp-54cbe719-6ab3-4b1b-8773-0a5f30190627 Signature: FindElementCommon Crash Reason EXCEPTION_IN_PAGE_ERROR_READ / STATUS_DEVICE_DATA_ERROR nvwgf2umx.dll = Dwm.exe = Microsoft Desktop Window Manager This is for Sumo's Related Bugs 1116885 RESOLVED WORKSFORME HWA startup crash in DWrite.dll FindElementCommon(ICacheReference*, bool, CacheHeader const&, unsigned int const*, HashElement const*, void const*, IElementKey const&, CachedElementData*) +++++++++++++++++++++++++++++++++++++++++++++ bp-88ceb350-6a3f-4e1d-b5c3-d84ae0190627 bp-85cc9db6-c93b-48ad-ba38-fce3e0190627 bp-8bac8b64-19a8-4aa0-8d56-f0c220190627 bp-57d789d7-c98e-4874-b1e0-1717b0190627 Signature: FindElementCommon Crash Reason EXCEPTION_IN_PAGE_ERROR_READ / STATUS_DEVICE_DATA_ERROR nvwgf2umx.dll = Dwm.exe = Microsoft Desktop Window Manager This is for Sumo's Related Bugs 1116885 RESOLVED WORKSFORME HWA startup crash in DWrite.dll FindElementCommon(ICacheReference*, bool, CacheHeader const&, unsigned int const*, HashElement const*, void const*, IElementKey const&, CachedElementData*)
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FredMcD
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4188 izisombululo 58471 izimpendulo
Kuphostiwe

Start your Computer in safe mode with network support. Then start Firefox. Try Secure websites. Is the problem still there?

http://encyclopedia2.thefreedictionary.com/Linux+Safe+Mode Starting Any Computer In Safe Mode; Free Online Encyclopedia

Start your '''Computer''' in safe mode with network support. Then start Firefox. Try '''Secure''' websites. Is the problem still there? http://encyclopedia2.thefreedictionary.com/Linux+Safe+Mode Starting Any Computer In Safe Mode; Free Online Encyclopedia
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Isicaphuno

Umnikazi wombuzo

Hello Fred,

I am happy to report that in Safe Mode with Networking... all Mozilla products Firefox, Thunderbird and even the TOR Browser (Firefox Quantum) work like a charm. I went in yesterday as you suggested, and wanted to work through all scenarios to make sure.

As of this morning 0 crashes after 12 hours of continuous usage.

What next?

Thanks.

Hello Fred, I am happy to report that in Safe Mode with Networking... all Mozilla products Firefox, Thunderbird and even the TOR Browser (Firefox Quantum) work like a charm. I went in yesterday as you suggested, and wanted to work through all scenarios to make sure. As of this morning 0 crashes after 12 hours of continuous usage. What next? Thanks.
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FredMcD
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4188 izisombululo 58471 izimpendulo
Kuphostiwe

Good, and bad. That means something else on the computer is causing the problem. As a test, start the computer normally. BUT, disable your protection programs. Then try to access Mozilla. What are you using for protection?

Good, and bad. That means something else on the computer is causing the problem. As a test, start the computer normally. BUT, disable your protection programs. Then try to access Mozilla. What are you using for protection?
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Isicaphuno

Umnikazi wombuzo

Hello... I have Avast antivirus, Malwarebytes and the dtandars Windows Defender firewall. Is it possible in the last windows update the Framework.Net updates did something? I was unsure about installing them since im not sure they are necesaary for.my purposes.

Hello... I have Avast antivirus, Malwarebytes and the dtandars Windows Defender firewall. Is it possible in the last windows update the Framework.Net updates did something? I was unsure about installing them since im not sure they are necesaary for.my purposes.
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FredMcD
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4188 izisombululo 58471 izimpendulo
Kuphostiwe

Have you done as I posted?

Have you done as I posted?
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Isicaphuno

Umnikazi wombuzo

Not yet... out of office for an hour.

Not yet... out of office for an hour.
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Isicaphuno

Umnikazi wombuzo

Hello Fred,

So I rebooted and turned off Malwarebytes, Avast and even Windows Defender and Firefox keeps crashing.

I have read that reinstalls dont solve these kinds of problems, but I am also aware that upon unistalling a program there are always registry entries and DLL type files that stay on the machine. Perhaps I could do a complete uninstall of all Mozilla components and try again? But i would need specific instructions on which files to delete and where they are.

Any suggestions?

Hello Fred, So I rebooted and turned off Malwarebytes, Avast and even Windows Defender and Firefox keeps crashing. I have read that reinstalls dont solve these kinds of problems, but I am also aware that upon unistalling a program there are always registry entries and DLL type files that stay on the machine. Perhaps I could do a complete uninstall of all Mozilla components and try again? But i would need specific instructions on which files to delete and where they are. Any suggestions?
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FredMcD
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Ralph123 said

. . . . and Firefox keeps crashing.

Please post the newest crash reports.

a complete uninstall of all Mozilla

Let’s do a full clean re-install;

Note: Firefox comes in three or more folders on all computers. They are;

Maintenance: (Programs Folder) <Windows Only> Firefox itself: (Programs Folder) And two folders in the profile of each user on the computer for each Firefox profile for that user.

If you remove the Firefox folder, the user profiles would not be affected.


Download Firefox For All languages And Systems {web link}

Save the file. Then Close Firefox.

Using your file browser, open the Programs Folder on your computer.

Windows: C:\Program Files C:\Program Files (x86) Note: Check Both Folders

Mac: Open the "Applications" folder. https://support.mozilla.org/en-US/kb/how-download-and-install-firefox-mac

Linux: Check your user manual. If you installed Firefox with the distro-based package manager, you should use the same way to uninstall it. See Install Firefox on Linux; https://support.mozilla.org/en-US/kb/install-firefox-linux

If you downloaded and installed the binary package from the Firefox download page, simply remove the folder Firefox in your home directory. http://www.mozilla.org/firefox#desktop ++++++++++++++++++++++++++++ Look for, and remove any Mozilla or Firefox program folders. Do not remove the Mozilla Thunderbird folder if there is one.

Do Not remove any profile folders.

After rebooting the computer, run a registry scanner if you have one. Then run the installer. +++++++++++++++++++++++++++ If there is a problem, start your Computer in safe mode and try again.

http://encyclopedia2.thefreedictionary.com/Linux+Safe+Mode This shows how to Start all Computers in Safe Mode; Free Online Encyclopedia

''Ralph123 [[#answer-1233589|said]]'' <blockquote> . . . . and Firefox keeps crashing. </blockquote> Please post the newest crash reports. <blockquote>a complete uninstall of all Mozilla </blockquote> Let’s do a full clean re-install; Note: Firefox comes in three or more folders on all computers. They are; Maintenance: (Programs Folder) <Windows Only> Firefox itself: (Programs Folder) And two folders in the profile of each user on the computer for each Firefox profile for that user. If you remove the Firefox folder, the user profiles would not be affected. ----------- [http://www.mozilla.org/en-US/firefox/all/ Download Firefox For All languages And Systems] {web link} Save the file. Then '''Close Firefox. ''' Using your file browser, open the '''Programs Folder''' on your computer. '''Windows: ''' C:\Program Files C:\Program Files (x86) '''Note:''' Check Both Folders '''Mac: ''' Open the ''' "Applications" ''' folder. https://support.mozilla.org/en-US/kb/how-download-and-install-firefox-mac '''Linux: ''' Check your user manual. If you installed Firefox with the distro-based package manager, you should use the same way to uninstall it. See Install Firefox on Linux; https://support.mozilla.org/en-US/kb/install-firefox-linux If you downloaded and installed the binary package from the Firefox download page, simply remove the folder Firefox in your home directory. http://www.mozilla.org/firefox#desktop ++++++++++++++++++++++++++++ Look for, and remove any '''Mozilla''' or '''Firefox''' program folders. Do not remove the '''Mozilla Thunderbird''' folder if there is one. '''Do Not''' remove any profile folders. After rebooting the computer, run a registry scanner if you have one. Then run the installer. +++++++++++++++++++++++++++ If there is a problem, start your '''Computer''' in safe mode and try again. http://encyclopedia2.thefreedictionary.com/Linux+Safe+Mode This shows how to Start all Computers in Safe Mode; Free Online Encyclopedia
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Isicaphuno

Umnikazi wombuzo

Thanks... before I go through this step is there any chance that Firefox is not working because of a conflict with something in Thunderbird?

It is strange that only Mozilla products dont work but everything else is fine.

Thanks... before I go through this step is there any chance that Firefox is not working because of a conflict with something in Thunderbird? It is strange that only Mozilla products dont work but everything else is fine.
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FredMcD
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That is not likely as I use both.

That is not likely as I use both.
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Isicaphuno

Umnikazi wombuzo

Hello, So an update for you. I uninstalled Firefox completely. Even went and deleted all Firefox folders manually from the User profiles.

Rebooted the machine, and launched Thunderbird. This app works as long as I dont preview emails. So if the preview window is off, no problems.

I see no point in reinstalling Firefox if the issue still exists with the other Mozilla products such as Thunderbird. Any suggestions?

Thanks

Hello, So an update for you. I uninstalled Firefox completely. Even went and deleted all Firefox folders manually from the User profiles. Rebooted the machine, and launched Thunderbird. This app works as long as I dont preview emails. So if the preview window is off, no problems. I see no point in reinstalling Firefox if the issue still exists with the other Mozilla products such as Thunderbird. Any suggestions? Thanks
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Isicaphuno
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