Izimpendulo zakamuva ze-Firefox keeps crashing on start up and wont install after uninstallinghttps://support.mozilla.org/zu/questions/12631312019-06-26T04:51:35-07:00The crashing thread in all three reports have a call to WindowsDllBlocklist.cpp:712 at to bottom of 2019-06-26T04:51:35-07:00cor-elhttps://support.mozilla.org/zu/questions/1263131#answer-1233036<p>The crashing thread in all three reports have a call to WindowsDllBlocklist.cpp:712 at to bottom of the thread.
So it is possible that you have files that are on the DLL block list and that aren't playing nicely when Firefox tries to (re)move them.
</p><p>Boot the computer in Windows Safe mode with network support to see if that has effect in case other software is causing problems.
</p>
<ul><li><a href="http://www.bleepingcomputer.com/tutorials/how-to-start-windows-in-safe-mode/" rel="nofollow">http://www.bleepingcomputer.com/tutorials/how-to-start-windows-in-safe-mode/</a>
</li><li><a href="http://www.7tutorials.com/4-ways-boot-safe-mode-windows-10" rel="nofollow">http://www.7tutorials.com/4-ways-boot-safe-mode-windows-10</a>
</li></ul>
<hr>
<p>Do a malware check with several malware scanning programs on the Windows computer.
</p>
<ul><li><a href="https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-caused-malware" rel="nofollow">https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-caused-malware</a>
</li></ul>
<p>Please scan with all programs because each program detects different malware.
All these programs have free versions.
</p><p>Make sure you update each program to get the latest version of their databases before doing a scan.
</p>
<ul><li>Malwarebytes' Anti-Malware:<br><a href="https://www.malwarebytes.com/" rel="nofollow">https://www.malwarebytes.com/</a>
</li><li>AdwCleaner:<br><a href="http://www.bleepingcomputer.com/download/adwcleaner/" rel="nofollow">http://www.bleepingcomputer.com/download/adwcleaner/</a><br><a href="http://www.softpedia.com/get/Antivirus/Removal-Tools/AdwCleaner.shtml" rel="nofollow">http://www.softpedia.com/get/Antivirus/Removal-Tools/AdwCleaner.shtml</a>
</li><li>SuperAntispyware:<br><a href="http://www.superantispyware.com/" rel="nofollow">http://www.superantispyware.com/</a>
</li><li>Microsoft Safety Scanner:<br><a href="https://www.microsoft.com/security/scanner/en-us/default.aspx" rel="nofollow">https://www.microsoft.com/security/scanner/en-us/default.aspx</a>
</li><li>Windows Defender:<br><a href="https://windows.microsoft.com/en-us/windows/using-defender" rel="nofollow">https://windows.microsoft.com/en-us/windows/using-defender</a>
</li><li>Spybot Search &amp; Destroy:<br><a href="http://www.safer-networking.org/en/index.html" rel="nofollow">http://www.safer-networking.org/en/index.html</a>
</li><li>Kasperky Free Security Scan:<br><a href="https://www.kaspersky.com/security-scan" rel="nofollow">https://www.kaspersky.com/security-scan</a>
</li></ul>
<p>You can also do a check for a rootkit infection with TDSSKiller.
</p>
<ul><li>Anti-rootkit utility TDSSKiller:<br><a href="https://support.kaspersky.com/viruses/disinfection/5350" rel="nofollow">https://support.kaspersky.com/viruses/disinfection/5350</a>
</li></ul>
<p><br><a href="https://support.kaspersky.com/viruses/utility" rel="nofollow">https://support.kaspersky.com/viruses/utility</a>
</p>bp-d1336930-e53b-43e9-ab2e-2a37e0190626
bp-c58cac1d-51b4-461c-9512-678a30190626
bp-8dfcddc3-0184-4ef2019-06-25T14:59:12-07:00smithy113ehttps://support.mozilla.org/zu/questions/1263131#answer-1232903<p>bp-d1336930-e53b-43e9-ab2e-2a37e0190626
bp-c58cac1d-51b4-461c-9512-678a30190626
bp-8dfcddc3-0184-4efe-9ce1-ce58f0190626
</p>If you have submitted crash reports then please post the IDs of one or more recent crash reports tha2019-06-25T12:39:50-07:00cor-elhttps://support.mozilla.org/zu/questions/1263131#answer-1232877<p>If you have submitted crash reports then please post the IDs of one or more recent crash reports that start with "bp-".
</p>
<ul><li>bp-xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx
</li></ul>
<p>You can find the report ID of recent crash reports on the "Help -&gt; Troubleshooting Information" (about:support) page.
</p>
<ul><li>click the "All Crash Reports" button on this page to open the <b>about:crashes</b> page and see all crash reports.
</li></ul>
<p>Alternatively you can open about:crashes via the location/address bar.
</p><p>See also:
</p>
<ul><li><a href="https://support.mozilla.org/en-US/kb/Mozilla+Crash+Reporter" rel="nofollow">https://support.mozilla.org/en-US/kb/Mozilla+Crash+Reporter</a>
</li></ul>
<p>If you can't start Firefox, see:
How to get the crash ID if Firefox crashes on startup
</p>
<ul><li><a href="https://developer.mozilla.org/en-US/How_to_get_a_stacktrace_for_a_bug_report" rel="nofollow">https://developer.mozilla.org/en-US/How_to_get_a_stacktrace_for_a_bug_report</a>
</li></ul>