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Profile/settings reset after Windows BSOD

Kuphostiwe

I've had some problems recently with Windows 10 (64b) blue screen crashes (the most recent example being a DPC_WATCHDOG_VIOLATION).

But worse than the annoyance of the crash itself is a problem I've noticed recently where my Firefox settings have all been reset when the PC reboots after the crash. The toolbars are reset, Firefox Sync is logged out (and tells me I need to re-verify when I try to log back in) and some of my extensions have lost their settings - generally things behave like it's the first time I've used it.

Does anyone know why this is, and whether there's any way of preventing it (until I can resolve the underlying BSOD problem)?

Thanks

I've had some problems recently with Windows 10 (64b) blue screen crashes (the most recent example being a DPC_WATCHDOG_VIOLATION). But worse than the annoyance of the crash itself is a problem I've noticed recently where my Firefox settings have all been reset when the PC reboots after the crash. The toolbars are reset, Firefox Sync is logged out (and tells me I need to re-verify when I try to log back in) and some of my extensions have lost their settings - generally things behave like it's the first time I've used it. Does anyone know why this is, and whether there's any way of preventing it (until I can resolve the underlying BSOD problem)? Thanks

Isisombululo esikhethiwe

Back up and restore information in Firefox profiles.{web link} I use an add-on that makes backups of my user profile, Just In Case. Unfortunately, it is not compatible with the current Firefox.

Every now and then, open the profile folder and create a copy of the current profile as is to another location on your hard drive. This way you will have a backup.

If you do this each day, you will not lose much data. This should be done with Firefox Closed.

Note: In case you need to restore from these backups, you may need to overwrite old or corrupted files.

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Isicaphuno

Eminye Imininingwane Yohlelo

Fakela amapulagi

  • Shockwave Flash 32.0 r0

Isisebenziso

  • I-ejenti Engumsebenzisi: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:67.0) Gecko/20100101 Firefox/67.0

Eminye Imininingwane

FredMcD
  • Top 10 Contributor
4148 izisombululo 57916 izimpendulo
Kuphostiwe
Look on your desktop. Do you see a folder called; '''Old Firefox?''' Look inside. Look for the folder with the latest creation date. https://support.mozilla.org/en-US/kb/recovering-important-data-from-an-old-profile https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles https://support.mozilla.org/en-US/kb/how-run-firefox-when-profile-missing-inaccessible
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Isicaphuno
FredMcD
  • Top 10 Contributor
4148 izisombululo 57916 izimpendulo
Kuphostiwe
https://support.mozilla.org/en-US/kb/how-run-firefox-when-profile-missing-inaccessible http://kb.mozillazine.org/Profile_folder_-_Firefox#Navigating_to_the_profile_folder https://support.mozilla.org/en-US/kb/profile-manager-create-and-remove-firefox-profiles https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles Type '''about:profiles'''<enter> in the address bar. How many profiles are listed? How many should be there? Also, open the folder in your file explorer.
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Isicaphuno
jscher2000
  • Top 10 Contributor
8516 izisombululo 69567 izimpendulo
Kuphostiwe

Impendulo Ewusizo

Hi Larch35, just a footnote that many users have reported Firefox 67's prefs.js file (has the toolbar button layout) and extension database files being more likely to be damaged in system crashes. Unfortunately, I haven't yet seen an explanation for how to avoid this.

If you want to create backups of your extension databases, they are stored together with website offline data in your profile folder:

[profile]\storage\default

Perhaps the whole profile backup would be simpler (although, of course, larger).


If you had irreplaceable data that you need to try to recover, you could look at the shadow copy possibility described in the following thread: https://support.mozilla.org/questions/1261960 -- please ignore the post indicated as the Solution and skip to the end because the poster ended up using a different method

Hi Larch35, just a footnote that many users have reported Firefox 67's '''prefs.js''' file (has the toolbar button layout) and extension database files being more likely to be damaged in system crashes. Unfortunately, I haven't yet seen an explanation for how to avoid this. If you want to create backups of your extension databases, they are stored together with website offline data in your profile folder: [profile]\storage\default Perhaps the whole profile backup would be simpler (although, of course, larger). ---- If you had irreplaceable data that you need to try to recover, you could look at the shadow copy possibility described in the following thread: https://support.mozilla.org/questions/1261960 -- ''please ignore the post indicated as the Solution and skip to the end because the poster ended up using a different method''
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Isicaphuno

Umnikazi wombuzo

Thanks both. I had no 'Old Firefox' folder on my desktop, but will look into backing up the prefs or whole profile instead.

Thanks both. I had no 'Old Firefox' folder on my desktop, but will look into backing up the prefs or whole profile instead.
Ingabe lokhu kube usizo kuwena?
Isicaphuno
FredMcD
  • Top 10 Contributor
4148 izisombululo 57916 izimpendulo
Kuphostiwe

Isisombululo Esikhethiwe

Back up and restore information in Firefox profiles.{web link} I use an add-on that makes backups of my user profile, Just In Case. Unfortunately, it is not compatible with the current Firefox.

Every now and then, open the profile folder and create a copy of the current profile as is to another location on your hard drive. This way you will have a backup.

If you do this each day, you will not lose much data. This should be done with Firefox Closed.

Note: In case you need to restore from these backups, you may need to overwrite old or corrupted files.

[[Back up and restore information in Firefox profiles]].{web link} I use an add-on that makes backups of my user profile, Just In Case. Unfortunately, it is not compatible with the current Firefox. Every now and then, open the profile folder and create a '''copy''' of the current profile '''as is''' to another location on your hard drive. This way you will have a backup. If you do this each day, you will not lose much data. This should be done with '''Firefox Closed. ''' Note: In case you need to restore from these backups, you may need to overwrite old or corrupted files.
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Isicaphuno
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