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Isithangami Sabeseki

I am suddenly missing a whole bunch of folders in my email

Kuphostiwe

This has happened before and they suddenly reappeared a few days later but I need to find them now if possible.

This has happened before and they suddenly reappeared a few days later but I need to find them now if possible.
Isicaphuno

Eminye Imininingwane Yohlelo

Isisebenziso

  • I-ejenti Engumsebenzisi: Mozilla/5.0 (Windows NT 6.1; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/74.0.3729.169 Safari/537.36

Eminye Imininingwane

sfhowes
  • Top 10 Contributor
1438 izisombululo 6818 izimpendulo
Kuphostiwe

Right-click the account in the folder pane, Subscribe, click Refresh. Do the missing folders appear in the list to check, i.e. subscribe?

Right-click the account in the folder pane, Subscribe, click Refresh. Do the missing folders appear in the list to check, i.e. subscribe?
Ingabe lokhu kube usizo kuwena? 0
Isicaphuno

Umnikazi wombuzo

I don't have a Subscribe button to click on? I have seen this fix before but can't seem to figure this out.

I don't have a Subscribe button to click on? I have seen this fix before but can't seem to figure this out.
Ingabe lokhu kube usizo kuwena?
Isicaphuno
sfhowes
  • Top 10 Contributor
1438 izisombululo 6818 izimpendulo
Kuphostiwe

Subscribe is only for IMAP accounts. Check the Server Type under Tools/Account Settings in the Server Settings section, at the top.

Subscribe is only for IMAP accounts. Check the Server Type under Tools/Account Settings in the Server Settings section, at the top.
Ingabe lokhu kube usizo kuwena?
Isicaphuno

Umnikazi wombuzo

It shows as a POP mail server

It shows as a POP mail server
Ingabe lokhu kube usizo kuwena?
Isicaphuno
sfhowes
  • Top 10 Contributor
1438 izisombululo 6818 izimpendulo
Kuphostiwe

POP accounts only download the Inbox, not custom folders or Sent. See this article for how to convert to IMAP:

https://support.mozilla.org/en-US/kb/switch-pop-imap-account

POP accounts only download the Inbox, not custom folders or Sent. See this article for how to convert to IMAP: https://support.mozilla.org/en-US/kb/switch-pop-imap-account
Ingabe lokhu kube usizo kuwena?
Isicaphuno

Umnikazi wombuzo

If I change to a IMAP will I be able to retrieve what I have lost or will it only allow me to do so going forward?

If I change to a IMAP will I be able to retrieve what I have lost or will it only allow me to do so going forward?
Ingabe lokhu kube usizo kuwena?
Isicaphuno
sfhowes
  • Top 10 Contributor
1438 izisombululo 6818 izimpendulo
Kuphostiwe

If you change to IMAP, you will see whatever folders that are visible when you access the account through webmail. As the article mentions, copy your current folders to Local Folders as a backup before removing the POP account.

If you change to IMAP, you will see whatever folders that are visible when you access the account through webmail. As the article mentions, copy your current folders to Local Folders as a backup before removing the POP account.
Ingabe lokhu kube usizo kuwena?
Isicaphuno
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