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Firefox Monitor: "You must be signed in to your Firefox Account."

Kuphostiwe

No matter how I log in (logged-in Firefox, Chrome, incognito Chrome/Firefox) at monitor.firefox.com, I always get this error.

https://i.imgur.com/A8fCXaB.png

No matter how I log in (logged-in Firefox, Chrome, incognito Chrome/Firefox) at monitor.firefox.com, I always get this error. https://i.imgur.com/A8fCXaB.png
Isicaphuno

Eminye Imininingwane Yohlelo

Isisebenziso

  • I-ejenti Engumsebenzisi: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/75.0.3770.80 Safari/537.36

Eminye Imininingwane

Umnikazi wombuzo

Also tried disabling uBlock.

Also tried disabling uBlock.
Ingabe lokhu kube usizo kuwena?
Isicaphuno

Umnikazi wombuzo

Looks like CSP: https://i.imgur.com/vPtGmMr.png
Ingabe lokhu kube usizo kuwena?
Isicaphuno
Matt
  • Top 10 Contributor
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3236 izisombululo 22228 izimpendulo
Kuphostiwe

This looks like a Firefox question, so I will move it from the Thunderbird to the Firefox list. Hopefully you will do better with helpful responses there.

This looks like a Firefox question, so I will move it from the Thunderbird to the Firefox list. Hopefully you will do better with helpful responses there.
Ingabe lokhu kube usizo kuwena? 1
Isicaphuno
cor-el
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17421 izisombululo 157402 izimpendulo
Kuphostiwe

Can you login to the Firefox account via this web page? In case of issues try to log in to the Firefox Account via this website.

Can you login to the Firefox account via this web page? In case of issues try to log in to the Firefox Account via this website. *https://accounts.firefox.com/signin *https://accounts.firefox.com/settings
Ingabe lokhu kube usizo kuwena? 0
Isicaphuno

Umnikazi wombuzo

cor-el said

Can you login to the Firefox account via this web page? In case of issues try to log in to the Firefox Account via this website.

I totally can. No dice with Monitor though.

Account is laurileet@gmail.com if that helps grep logs or smth.

''cor-el [[#answer-1228589|said]]'' <blockquote> Can you login to the Firefox account via this web page? In case of issues try to log in to the Firefox Account via this website. *https://accounts.firefox.com/signin *https://accounts.firefox.com/settings </blockquote> I totally can. No dice with Monitor though. Account is laurileet@gmail.com if that helps grep logs or smth.
Ingabe lokhu kube usizo kuwena?
Isicaphuno

Umnikazi wombuzo

Disabling CSP makes no difference.

Disabling CSP makes no difference.
Ingabe lokhu kube usizo kuwena?
Isicaphuno
cor-el
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17421 izisombululo 157402 izimpendulo
Kuphostiwe

Do you have the same problem with Firefox Send ?

Boot the computer in Windows Safe mode with network support to see if that has effect in case security software is causing problems.

Do you have the same problem with Firefox Send ? *https://send.firefox.com Boot the computer in Windows Safe mode with network support to see if that has effect in case security software is causing problems. *http://www.bleepingcomputer.com/tutorials/how-to-start-windows-in-safe-mode/ *http://www.7tutorials.com/4-ways-boot-safe-mode-windows-10
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Isicaphuno
cor-el
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17421 izisombululo 157402 izimpendulo
Kuphostiwe

What do you see under Devices & Apps on the Firefox Account setting page?

What do you see under Devices & Apps on the Firefox Account setting page? *https://accounts.firefox.com/settings/clients
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Isicaphuno

Umnikazi wombuzo

A bunch of stuff: https://i.imgur.com/p6Nqwhk.png

I'll try deleting them all and relogging. Thanks for the tip.

A bunch of stuff: https://i.imgur.com/p6Nqwhk.png I'll try deleting them all and relogging. Thanks for the tip.
Ingabe lokhu kube usizo kuwena?
Isicaphuno

Umnikazi wombuzo

Deleted all the sessions, also noticed Firefox wants me to verify my primary email (noticed under 2FA setting), did that as well just in case.

Same error on Chrome, new and worse error with Firefox: https://i.imgur.com/Nvtl0LH.png

Deleted all the sessions, also noticed Firefox wants me to verify my primary email (noticed under 2FA setting), did that as well just in case. Same error on Chrome, new and worse error with Firefox: https://i.imgur.com/Nvtl0LH.png
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Isicaphuno

Umnikazi wombuzo

No problems with Firefox Send.

No problems with Firefox Send.
Ingabe lokhu kube usizo kuwena?
Isicaphuno
McCoy
  • Top 10 Contributor
521 izisombululo 4895 izimpendulo
Kuphostiwe

Impendulo Ewusizo

Hello MidnightRaver,

Earlier today another user reported the same problem :

https://support.mozilla.org/en-US/questions/1261230

If you want to, you could file a bug report (unless somebody comes up with a solution) :

https://bugzilla.mozilla.org/enter_bug.cgi

https://developer.mozilla.org/docs/Mozilla/QA/Bug_writing_guidelines

Hello MidnightRaver, Earlier today another user reported the same problem : https://support.mozilla.org/en-US/questions/1261230 If you want to, you could file a bug report (unless somebody comes up with a solution) : https://bugzilla.mozilla.org/enter_bug.cgi https://developer.mozilla.org/docs/Mozilla/QA/Bug_writing_guidelines
Ingabe lokhu kube usizo kuwena? 2
Isicaphuno

Umnikazi wombuzo

Changed Firefox password, no effect.

Changed Firefox password, no effect.
Ingabe lokhu kube usizo kuwena?
Isicaphuno
cor-el
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17421 izisombululo 157402 izimpendulo
Kuphostiwe

Do you see Firefox Send and Firefox Monitor listed on the Firefox Account settings page (Devices & Apps)?

Do you see Firefox Send and Firefox Monitor listed on the Firefox Account settings page (Devices & Apps)?
Ingabe lokhu kube usizo kuwena?
Isicaphuno

Umnikazi wombuzo

cor-el said

Do you see Firefox Send and Firefox Monitor listed on the Firefox Account settings page (Devices & Apps)?

Yes.

''cor-el [[#answer-1228830|said]]'' <blockquote> Do you see Firefox Send and Firefox Monitor listed on the Firefox Account settings page (Devices & Apps)? </blockquote> Yes.
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Isicaphuno
David-78 0 izisombululo 8 izimpendulo
Kuphostiwe

I'm the other one who have the same problem. I also do see Firefox Monitor on Devices & Apps, I've closed several time the session opened, without any change. I do still have the same error message...

I'm the other one who have the same problem. I also do see Firefox Monitor on Devices & Apps, I've closed several time the session opened, without any change. I do still have the same error message...
Ingabe lokhu kube usizo kuwena?
Isicaphuno
1000i100 0 izisombululo 3 izimpendulo
Kuphostiwe

I have the same problem, and i'm also from France. So we are at least 3 with this issue on monitor.firefox.com It work with send.firefox.com It dosen't either with or without add-on on monitor.

The issue apear after changing password.

I have the same problem, and i'm also from France. So we are at least 3 with this issue on monitor.firefox.com It work with send.firefox.com It dosen't either with or without add-on on monitor. The issue apear after changing password.
Ingabe lokhu kube usizo kuwena?
Isicaphuno
1000i100 0 izisombululo 3 izimpendulo
Kuphostiwe
reported as bug here : https://bugzilla.mozilla.org/show_bug.cgi?id=1559718
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Isicaphuno
McCoy
  • Top 10 Contributor
521 izisombululo 4895 izimpendulo
Kuphostiwe

1000i100 said

reported as bug here :
https://bugzilla.mozilla.org/show_bug.cgi?id=1559718

Thank you  !

''1000i100 [[#answer-1230835|said]]'' <blockquote> reported as bug here : <BR> https://bugzilla.mozilla.org/show_bug.cgi?id=1559718 </blockquote> Thank you !
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Isicaphuno
David-78 0 izisombululo 8 izimpendulo
Kuphostiwe

Thank you very much for reported it !

Thank you very much for reported it !
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Isicaphuno
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