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Firefox crashes

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  • 1 inale nkinga
  • Igcine ukuphendulwa ngu cor-el

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When I launch Firefox, it performs normally at first but crashes about 10 to 30 seconds later. In Windows 10 safe mode, it did not crash, but also would not access websites even though Microsoft Edge would. I have uninstalled and reinstalled, and it still does it. I updated Adobe Flash, and it still does it. I've installed all Windows 10 updates.

All Replies (4)

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Hi lawyerjackson,

Launch Firefox in Safe Mode: Press and hold the shift key and launch Firefox. See if the problem persists.

If it does not, it is probably associated with an add-on or extension.

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I have no add-ons or extensions installed. It didn't crash in Safe Mode, but it also wouldn't access websites.

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Hi lawyerjackson,

The next steps would be:

Backup your profile: Back Up Firefox Profiles

Then Refresh Firefox: Refresh Firefox

You can restore your profile and see if the problem persists.

If it does persist, see: Get Help Fixing Crashes

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If you have submitted crash reports then please post the IDs of one or more recent crash reports that start with "bp-".

  • bp-xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx

You can find the report ID of recent crash reports on the "Help -> Troubleshooting Information" (about:support) page.

  • click the "All Crash Reports" button on this page to open the about:crashes page and see all crash reports.

Alternatively you can open about:crashes via the location/address bar.

See also: