Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

Firefox crashes

  • 4 uphendule
  • 1 inale nkinga
  • 8 views
  • Igcine ukuphendulwa ngu cor-el

more options

When I launch Firefox, it performs normally at first but crashes about 10 to 30 seconds later. In Windows 10 safe mode, it did not crash, but also would not access websites even though Microsoft Edge would. I have uninstalled and reinstalled, and it still does it. I updated Adobe Flash, and it still does it. I've installed all Windows 10 updates.

All Replies (4)

more options

Hi lawyerjackson,

Launch Firefox in Safe Mode: Press and hold the shift key and launch Firefox. See if the problem persists.

If it does not, it is probably associated with an add-on or extension.

more options

I have no add-ons or extensions installed. It didn't crash in Safe Mode, but it also wouldn't access websites.

more options

Hi lawyerjackson,

The next steps would be:

Backup your profile: Back Up Firefox Profiles

Then Refresh Firefox: Refresh Firefox

You can restore your profile and see if the problem persists.

If it does persist, see: Get Help Fixing Crashes

more options

If you have submitted crash reports then please post the IDs of one or more recent crash reports that start with "bp-".

  • bp-xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx

You can find the report ID of recent crash reports on the "Help -> Troubleshooting Information" (about:support) page.

  • click the "All Crash Reports" button on this page to open the about:crashes page and see all crash reports.

Alternatively you can open about:crashes via the location/address bar.

See also: