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Problem with Firefox Monitor Account

Kuphostiwe

Hello,

I have a problem with my Firefox Monitor account. All was working fine, but I've change my Password, and now I can connect anymore... When I click to login, then it recognize my Firefox Account, I set my new password, and then I have an error message :

Erreur

must-be-signed-in

I'm from France, sorry for my english. Could you help me please ?

I've clean Cache And Cookies, I've also try to open Firefox without modules activated. It is still the same... And it is the same on my smartphone, so I assume that there is a problem with my Firefox account, related to Monitor.

I created a new Firefox Monitor, in order to check some other emails, but as soon as I log with my main account, I have the same message, told me "must be signed in"...

Hello, I have a problem with my Firefox Monitor account. All was working fine, but I've change my Password, and now I can connect anymore... When I click to login, then it recognize my Firefox Account, I set my new password, and then I have an error message : Erreur must-be-signed-in I'm from France, sorry for my english. Could you help me please ? I've clean Cache And Cookies, I've also try to open Firefox without modules activated. It is still the same... And it is the same on my smartphone, so I assume that there is a problem with my Firefox account, related to Monitor. I created a new Firefox Monitor, in order to check some other emails, but as soon as I log with my main account, I have the same message, told me "must be signed in"...
Isicaphuno

Eminye Imininingwane Yohlelo

Fakela amapulagi

  • Shockwave Flash 32.0 r0

Isisebenziso

  • Firefox 67.0.1
  • Umsebenzisi oyi-ejenti: Mozilla/5.0 (Windows NT 6.1; Win64; x64; rv:67.0) Gecko/20100101 Firefox/67.0
  • I-URL Yokweseka: https://support.mozilla.org/1/firefox/67.0.1/WINNT/fr/

Izandiso

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  • Bouton Enregistrer Pinterest 4.0.81 (jid1-YcMV6ngYmQRA2w@jetpack)
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  • Search by Image 1.21.0 ({2e5ff8c8-32fe-46d0-9fc8-6b8986621f3c})
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  • YouTube Video and Audio Downloader (Dev Edt.) 0.8.1 ({f73df109-8fb4-453e-8373-f59e61ca4da3})

I-Javascript

  • incrementalGCEnabled: True

Imidwebo

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  • adapterDescription2:
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  • adapterRAM: 6144
  • adapterRAM2:
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  • adapterSubsysID2:
  • adapterVendorID: 0x10de
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  • crashGuards: []
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  • directWriteVersion: 6.2.9200.22164
  • driverDate: 5-22-2019
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  • webgl1Extensions: ANGLE_instanced_arrays EXT_blend_minmax EXT_color_buffer_half_float EXT_disjoint_timer_query EXT_float_blend EXT_frag_depth EXT_shader_texture_lod EXT_sRGB EXT_texture_filter_anisotropic OES_element_index_uint OES_standard_derivatives OES_texture_float OES_texture_float_linear OES_texture_half_float OES_texture_half_float_linear OES_vertex_array_object WEBGL_color_buffer_float WEBGL_compressed_texture_s3tc WEBGL_compressed_texture_s3tc_srgb WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_depth_texture WEBGL_draw_buffers WEBGL_lose_context
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  • webgl2DriverExtensions: GL_ANGLE_client_arrays GL_ANGLE_depth_texture GL_ANGLE_explicit_context GL_ANGLE_explicit_context_gles1 GL_ANGLE_framebuffer_blit GL_ANGLE_framebuffer_multisample GL_ANGLE_instanced_arrays GL_ANGLE_lossy_etc_decode GL_ANGLE_multiview GL_ANGLE_pack_reverse_row_order GL_ANGLE_program_cache_control GL_ANGLE_request_extension GL_ANGLE_robust_client_memory GL_ANGLE_texture_compression_dxt3 GL_ANGLE_texture_compression_dxt5 GL_ANGLE_texture_usage GL_ANGLE_translated_shader_source GL_CHROMIUM_bind_generates_resource GL_CHROMIUM_bind_uniform_location GL_CHROMIUM_color_buffer_float_rgb GL_CHROMIUM_color_buffer_float_rgba GL_CHROMIUM_copy_compressed_texture GL_CHROMIUM_copy_texture GL_CHROMIUM_sync_query GL_EXT_blend_minmax GL_EXT_color_buffer_float GL_EXT_color_buffer_half_float GL_EXT_debug_marker GL_EXT_discard_framebuffer GL_EXT_disjoint_timer_query GL_EXT_draw_buffers GL_EXT_frag_depth GL_EXT_map_buffer_range GL_EXT_occlusion_query_boolean GL_EXT_read_format_bgra GL_EXT_robustness GL_EXT_sRGB GL_EXT_shader_texture_lod GL_EXT_texture_compression_dxt1 GL_EXT_texture_compression_s3tc_srgb GL_EXT_texture_filter_anisotropic GL_EXT_texture_format_BGRA8888 GL_EXT_texture_norm16 GL_EXT_texture_rg GL_EXT_texture_storage GL_EXT_unpack_subimage GL_KHR_debug GL_KHR_parallel_shader_compile GL_KHR_robust_buffer_access_behavior GL_NV_EGL_stream_consumer_external GL_NV_fence GL_NV_pack_subimage GL_NV_pixel_buffer_object GL_OES_EGL_image GL_OES_EGL_image_external GL_OES_EGL_image_external_essl3 GL_OES_compressed_ETC1_RGB8_texture GL_OES_depth32 GL_OES_element_index_uint GL_OES_get_program_binary GL_OES_mapbuffer GL_OES_packed_depth_stencil GL_OES_rgb8_rgba8 GL_OES_standard_derivatives GL_OES_surfaceless_context GL_OES_texture_float GL_OES_texture_float_linear GL_OES_texture_half_float GL_OES_texture_half_float_linear GL_OES_texture_npot GL_OES_vertex_array_object OES_compressed_EAC_R11_signed_texture OES_compressed_EAC_R11_unsigned_texture OES_compressed_EAC_RG11_signed_texture OES_compressed_EAC_RG11_unsigned_texture OES_compressed_ETC2_RGB8_texture OES_compressed_ETC2_RGBA8_texture OES_compressed_ETC2_punchthroughA_RGBA8_texture OES_compressed_ETC2_punchthroughA_sRGB8_alpha_texture OES_compressed_ETC2_sRGB8_alpha8_texture OES_compressed_ETC2_sRGB8_texture
  • webgl2Extensions: EXT_color_buffer_float EXT_disjoint_timer_query EXT_float_blend EXT_texture_filter_anisotropic OES_texture_float_linear WEBGL_compressed_texture_s3tc WEBGL_compressed_texture_s3tc_srgb WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_lose_context
  • webgl2Renderer: Google Inc. -- ANGLE (NVIDIA GeForce GTX 1060 6GB Direct3D11 vs_5_0 ps_5_0)
  • webgl2Version: OpenGL ES 3.0 (ANGLE 2.1.0.eff6bfdb1db9)
  • webgl2WSIInfo: EGL_VENDOR: Google Inc. (adapter LUID: 000000000000f05e) EGL_VERSION: 1.4 (ANGLE 2.1.0.eff6bfdb1db9) EGL_EXTENSIONS: EGL_EXT_create_context_robustness EGL_ANGLE_d3d_share_handle_client_buffer EGL_ANGLE_d3d_texture_client_buffer EGL_ANGLE_surface_d3d_texture_2d_share_handle EGL_ANGLE_query_surface_pointer EGL_ANGLE_window_fixed_size EGL_ANGLE_keyed_mutex EGL_ANGLE_surface_orientation EGL_NV_post_sub_buffer EGL_KHR_create_context EGL_EXT_device_query EGL_KHR_image EGL_KHR_image_base EGL_KHR_gl_texture_2D_image EGL_KHR_gl_texture_cubemap_image EGL_KHR_gl_renderbuffer_image EGL_KHR_get_all_proc_addresses EGL_KHR_stream EGL_KHR_stream_consumer_gltexture EGL_NV_stream_consumer_gltexture_yuv EGL_ANGLE_flexible_surface_compatibility EGL_ANGLE_stream_producer_d3d_texture EGL_ANGLE_create_context_webgl_compatibility EGL_CHROMIUM_create_context_bind_generates_resource EGL_EXT_pixel_format_float EGL_KHR_surfaceless_context EGL_ANGLE_display_texture_share_group EGL_ANGLE_create_context_client_arrays EGL_ANGLE_program_cache_control EGL_ANGLE_robust_resource_initialization EGL_ANGLE_create_context_extensions_enabled EGL_MOZ_create_context_provoking_vertex_dont_care EGL_EXTENSIONS(nullptr): EGL_EXT_client_extensions EGL_EXT_platform_base EGL_EXT_platform_device EGL_ANGLE_platform_angle EGL_ANGLE_platform_angle_d3d EGL_ANGLE_device_creation EGL_ANGLE_device_creation_d3d11 EGL_ANGLE_experimental_present_path EGL_KHR_client_get_all_proc_addresses EGL_KHR_debug EGL_ANGLE_explicit_context
  • windowLayerManagerRemote: True
  • windowLayerManagerType: Direct3D 11
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Okuthandwayo Okulungisiwe

Misc

  • Umsebenzisi JS: Yebo
  • Ukufinyeleleka: Cha

Umnikazi wombuzo

I can NOT connect anymore (sorry I forgot a word)...

I can NOT connect anymore (sorry I forgot a word)...
Ingabe lokhu kube usizo kuwena? 0
Isicaphuno
cor-el
  • Top 10 Contributor
  • Moderator
17425 izisombululo 157456 izimpendulo
Kuphostiwe

You can try to create a cookie allow exception for the accounts.firefox.com website.

If you use extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) that can block content (Adblock Plus, NoScript, Disconnect, Ghostery, Privacy Badger, uBlock Origin) always make sure such extensions do not block content.

Firefox shows the shield icon at the left end of the location/address bar in case Content Blocking is blocking content.

  • click the shield icon for more details and possibly disable the protection

You can check the Web Console about what content is blocked

You can try to create a cookie allow exception for the accounts.firefox.com website. If you use extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) that can block content (Adblock Plus, NoScript, Disconnect, Ghostery, Privacy Badger, uBlock Origin) always make sure such extensions do not block content. *make sure your extensions and filters are updated to the latest version *https://support.mozilla.org/en-US/kb/troubleshoot-extensions-themes-to-fix-problems Firefox shows the shield icon at the left end of the location/address bar in case Content Blocking is blocking content. *click the shield icon for more details and possibly disable the protection You can check the Web Console about what content is blocked *"3-bar" menu button or Tools -> Web Developer *https://support.mozilla.org/en-US/kb/tracking-protection *https://support.mozilla.org/en-US/kb/content-blocking
Ingabe lokhu kube usizo kuwena? 0
Isicaphuno

Umnikazi wombuzo

Hello, thank you for your answer, but it is not related to add-ons (as I have the same when I restart Firefox Without plugins, in debug / safe mode). More over as I said, all was working fine before I've changed my Firefox Account password. I have also clear cookies and cache, it is the same. And It is still working fine with the new account i've created after had this problem, in order to checked some others emails addresses.

Hello, thank you for your answer, but it is not related to add-ons (as I have the same when I restart Firefox Without plugins, in debug / safe mode). More over as I said, all was working fine before I've changed my Firefox Account password. I have also clear cookies and cache, it is the same. And It is still working fine with the new account i've created after had this problem, in order to checked some others emails addresses.

Okulungisiwe ngu David-78

Ingabe lokhu kube usizo kuwena? 0
Isicaphuno

Umnikazi wombuzo

I've also just try to Repair Firefox, so it empty all my profile, and it deleted all my extension, and it recreated a new folder in "Profiles". It is the same, I can logging to Firefox Monitor, but after I'm log I have the message "must be signed in" and I can not see all emails addresses I put. So it is really related to my Firefox account, or Firefox Password that I've changed, and that it might not have been changed on Monitor, or something like that....

I've also just try to Repair Firefox, so it empty all my profile, and it deleted all my extension, and it recreated a new folder in "Profiles". It is the same, I can logging to Firefox Monitor, but after I'm log I have the message "must be signed in" and I can not see all emails addresses I put. So it is really related to my Firefox account, or Firefox Password that I've changed, and that it might not have been changed on Monitor, or something like that....
Ingabe lokhu kube usizo kuwena?
Isicaphuno

Umnikazi wombuzo

Hi,

Something changed in Firefox Monitor, but I still have an error message...

Erreur

You must be signed in to your Firefox Account.

I'm still not able to see the list of my recorded emails addresses ...

Hi, Something changed in Firefox Monitor, but I still have an error message... Erreur You must be signed in to your Firefox Account. I'm still not able to see the list of my recorded emails addresses ...
Ingabe lokhu kube usizo kuwena?
Isicaphuno
McCoy
  • Top 10 Contributor
525 izisombululo 4915 izimpendulo
Kuphostiwe

Impendulo Ewusizo

Hello David-78,

Another user reported the same problem :

https://support.mozilla.org/en-US/questions/1261389

Hello David-78, Another user reported the same problem : https://support.mozilla.org/en-US/questions/1261389
Ingabe lokhu kube usizo kuwena? 2
Isicaphuno

Umnikazi wombuzo

Thank you McCoy, at least now I know I'm not the only one with this problem...

I still don't know what can I do, else than wait for Mozilla fix this...

Thank you McCoy, at least now I know I'm not the only one with this problem... I still don't know what can I do, else than wait for Mozilla fix this...
Ingabe lokhu kube usizo kuwena?
Isicaphuno
1000i100 0 izisombululo 3 izimpendulo
Kuphostiwe

Impendulo Ewusizo

reported as bug here : https://bugzilla.mozilla.org/show_bug.cgi?id=1559718
Ingabe lokhu kube usizo kuwena? 1
Isicaphuno
McCoy
  • Top 10 Contributor
525 izisombululo 4915 izimpendulo
Kuphostiwe

1000i100 said

reported as bug here :
https://bugzilla.mozilla.org/show_bug.cgi?id=1559718

Thank you  !

''1000i100 [[#answer-1230834|said]]'' <blockquote> reported as bug here : <BR> https://bugzilla.mozilla.org/show_bug.cgi?id=1559718 </blockquote> Thank you !
Ingabe lokhu kube usizo kuwena?
Isicaphuno

Umnikazi wombuzo

Thank you very much for reported it !

Thank you very much for reported it !
Ingabe lokhu kube usizo kuwena?
Isicaphuno
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