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will not accept my written firefox password after 5+ years
I have been using fire fox for over 5 years. I like it and have been using it exclusively over chrome for much of that time. Now I was bounced out and a new sign was requested instead of just opening up as usual. I went to my password book and typed in the password exactly as written... ERROR: PASSWORD WAS NOT RECOGNIZED. Nothing is written anywhere on this. My only recourse is to reset my password with the possibility of losing data. I will never trust Mozilla to handle all my passwords if this is an example of how they perform.
All Replies (2)
What account are you talking about? Have you tried to reset the password?
However, if you are talking about sync;
Resetting the sync password, or changing its e-mail, will remove all data from the servers.
This is a security feature. https://support.mozilla.org/en-US/kb/ive-lost-my-firefox-sync-account-information
- I've lost my Firefox Sync account information - What to do
- I’ve forgotten, or don't have access to, my Firefox Account email address
If you haven't used that ddevice in years then the you likely using the previous Sync version that has been retired years ago and is replaced by a newer Sync version. You won't be able to use the current Sync version that uses a Firefox Account on that older device if you have an old device that doesn't support this service.
The previously used Sync service that used a Sync key was replaced in September 30, 2015 with the current Sync version that uses a Firefox Account with an email address and password.