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when I search I get error mesage on blank page. Why is this

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  • 1 inale nkinga
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  • Igcine ukuphendulwa ngu jscher2000

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When I click the Icon to open Firefox Mozilla if opens OK. However, when I tyupe in the webepage i want to find it returns an error message ion a blank page. The search is obviously the problem but why. At present i am using MS-Internet Explorer but miss using Firefox. Can you help or do you suggest I download it again. If I dowbload it I want to keep the changes I made but I am happy to use Firefox Mozilla'a search engine. Thank you Barbara Bibi

Isisombululo esikhethiwe

barbedwards said

Dear Support Team Thank you for your reply regarding my searches not materialising . For example Oakhouse foods. It comes back with an error message in top left corner on a blank web page. I've taken screenshots like you asked me to but the return reply box in Firefox support does not do copy or paste at all. I type my meesage in word but your upload does not accept that either. What is the next step. I wish to God you would send me a proper email with the convenience of replying instead of: <no-reply@support.mozilla.org> Can you send me an email with a proper reply address so that you can receive my message. Thank you
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All Replies (12)

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Hi Barbara, what does the error message say? Can you copy/paste it into a reply?

When you check the address bar on the error page, does it seem to be a page on your intended search site, or is it on a different site?

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See next message

Okulungisiwe ngu barbedwards

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Isisombululo Esikhethiwe

barbedwards said

Dear Support Team Thank you for your reply regarding my searches not materialising . For example Oakhouse foods. It comes back with an error message in top left corner on a blank web page. I've taken screenshots like you asked me to but the return reply box in Firefox support does not do copy or paste at all. I type my meesage in word but your upload does not accept that either. What is the next step. I wish to God you would send me a proper email with the convenience of replying instead of: <no-reply@support.mozilla.org> Can you send me an email with a proper reply address so that you can receive my message. Thank you

Okulungisiwe ngu barbedwards

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barbedwards said

Okulungisiwe ngu barbedwards

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Hi Barbara, to attach a screenshot to a reply on this site, you need to save it as an image file first. Is it too complicated to copy/paste the text of the error message instead?

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How do I put a screen shot which you asked me to do into picture format? I normally copy anything and pasteit to Microsoft Word Doc. Also I download pictures from my camera to my PC's file system. Should I take a JPG photo of the screen instead of doing a screenshot and upload that to you?

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Hi Barbara, instead of pasting into Word, you can paste into the Windows "Paint" program.

Or you can use Firefox's built-in screenshot tool. In the address bar, click the ••• menu button, then click Take a Screenshot. You can use the mouse to select a rectangular area of the page. Then click the Download button to save it as an image, or if the button is not visible, press the Enter key to trigger a save.

Then you can attach the image to a reply using the Browse... button. https://support.mozilla.org/en-US/questions/1260584#question-reply

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I do not have the scissors icon on my toolbar. Tell me how I can put it there please. Also in wondering around Firefox I came across a list of search engines I could use and chose Firefox. However, when I came out and opened Foirefox again the search engine was Google. How did that happen? I am happy that chosing a different search engine worked and I am live again thank you but i would still like to have the Scissors for screenshots icon on my address toolbar. Many thanks

Okulungisiwe ngu barbedwards

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barbedwards said

I do not have the scissors icon on my toolbar. Tell me how I can put it there please.

Click the Page Actions button (•••), then right-click Take a Screenshot, then click Add to Address Bar. Then it should appear next to the star you would use to save a bookmark.

Also in wondering around Firefox I came across a list of search engines I could use and chose Firefox. However, when I came out and opened Foirefox again the search engine was Google. How did that happen?

Hmm, there isn't a Firefox search engine. In most of the world, Firefox uses Google, although it makes it easy to switch to Bing or DuckDuckGo. Do you have one you like currently?

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You can find items like "Take a Screenshot" and the bookmarks star in the drop-down list that opens if you click the "Page actions" button (3-dot icon at the right end of the location/address bar). You can right-click an item in the "Page actions" drop-down list to add its button to the location/address bar for easy access.

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I don't have the scissor icon but I've just gone into Firefox brower again and I do have the [...] Icon and yes I've found take a screenshot so thank you very much. I've changed my search engine to Google and it works now but I would have prefered not to use Google because of all the Ads that appear. Is there a search engine you recommend? Kind regards Bibi

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Hi Bibi, I use Google, but some topics do include a lot of ads before the "organic" results. You could try DuckDuckGo and see whether that works better for you. The icon is a duck head.