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my browser is crashing

Kuphostiwe

My firefox browser is intermittently crashing. I will step away from my desk and come back to a crashed browser.

  • MacBook Pro purchased in Dec 2018
  • LG monitory LG27UK850
  • Using duck-duck-go for search
  • firefox updated - 67.0 64 bit
  • flash updated - 32.0.0.192
  • Max OS updated - 10.14.5
  • completed Refresh Firefox
  • did memory test on macbook pro through holding down "D" key while restarting - "No Issues Found, ADP000"
  • all above checks and updates done after a prior crash, and then it crashed again
  • bp-6ec4ea83-017d-4df4-88fe-c47c50190527 is most recent crash report from today
  • I'm now testing in firefox browser safe mode, but don't have much time on this yet

Any additional clues on next steps would help. Not sure what to try next.

Thank you,

Cindy

My firefox browser is intermittently crashing. I will step away from my desk and come back to a crashed browser. * MacBook Pro purchased in Dec 2018 * LG monitory LG27UK850 * Using duck-duck-go for search * firefox updated - 67.0 64 bit * flash updated - 32.0.0.192 * Max OS updated - 10.14.5 * completed Refresh Firefox * did memory test on macbook pro through holding down "D" key while restarting - "No Issues Found, ADP000" * all above checks and updates done after a prior crash, and then it crashed again * bp-6ec4ea83-017d-4df4-88fe-c47c50190527 is most recent crash report from today * I'm now testing in firefox browser safe mode, but don't have much time on this yet Any additional clues on next steps would help. Not sure what to try next. Thank you, Cindy
Isicaphuno

Eminye Imininingwane Yohlelo

Fakela amapulagi

  • Shockwave Flash 32.0 r0

Isisebenziso

  • Firefox 67.0
  • Umsebenzisi oyi-ejenti: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.14; rv:67.0) Gecko/20100101 Firefox/67.0
  • I-URL Yokweseka: https://support.mozilla.org/1/firefox/67.0/Darwin/en-US/

Izandiso

I-Javascript

  • incrementalGCEnabled: True

Imidwebo

  • adapterDescription:
  • adapterDeviceID: 0x3ea5
  • adapterDrivers:
  • adapterRAM:
  • adapterVendorID: 0x8086
  • contentUsesTiling: True
  • crashGuards: []
  • driverDate:
  • driverVersion:
  • featureLog: {u'fallbacks': [], u'features': [{u'status': u'blocked', u'description': u'Compositing', u'log': [{u'status': u'available', u'type': u'default'}, {u'status': u'blocked', u'message': u'Acceleration blocked by safe-mode', u'type': u'runtime'}], u'name': u'HW_COMPOSITING'}, {u'status': u'unavailable', u'description': u'OpenGL Compositing', u'log': [{u'status': u'unavailable', u'message': u'Hardware compositing is disabled', u'type': u'default'}], u'name': u'OPENGL_COMPOSITING'}, {u'status': u'unavailable', u'description': u'WebRender', u'log': [{u'status': u'opt-in', u'message': u'WebRender is an opt-in feature', u'type': u'default'}, {u'status': u'unavailable', u'message': u'Safe-mode is enabled', u'type': u'runtime'}], u'name': u'WEBRENDER'}, {u'status': u'blocked', u'description': u'WebRender qualified', u'log': [{u'status': u'available', u'type': u'default'}, {u'status': u'blocked', u'message': u'No qualified hardware', u'type': u'env'}], u'name': u'WEBRENDER_QUALIFIED'}, {u'status': u'blocked', u'description': u'Off Main Thread Painting', u'log': [{u'status': u'available', u'type': u'default'}, {u'status': u'blocked', u'message': u'OMTP blocked by safe-mode', u'type': u'runtime'}], u'name': u'OMTP'}]}
  • info: {u'TileHeight': 1024, u'ApzWheelInput': 1, u'ApzDragInput': 1, u'ApzKeyboardInput': 1, u'ApzAutoscrollInput': 1, u'AzureFallbackCanvasBackend': u'none', u'TileWidth': 1024, u'AzureCanvasBackend': u'skia', u'AzureContentBackend': u'skia'}
  • lowEndMachine: False
  • numAcceleratedWindows: 0
  • numAcceleratedWindowsMessage: {u'key': u''}
  • numTotalWindows: 1
  • offMainThreadPaintEnabled: False
  • offMainThreadPaintWorkerCount: 0
  • targetFrameRate: 60
  • usesTiling: True
  • webgl1DriverExtensions: -
  • webgl1Extensions: -
  • webgl1Renderer: WebGL is currently disabled.
  • webgl1Version: -
  • webgl1WSIInfo: -
  • webgl2DriverExtensions: -
  • webgl2Extensions: -
  • webgl2Renderer: WebGL is currently disabled.
  • webgl2Version: -
  • webgl2WSIInfo: -
  • windowLayerManagerRemote: True
  • windowLayerManagerType: Basic
  • windowUsingAdvancedLayers: False

Okuthandwayo Okulungisiwe

Misc

  • Umsebenzisi JS: Cha
  • Ukufinyeleleka: Cha
FredMcD
  • Top 10 Contributor
4245 izisombululo 59390 izimpendulo
Kuphostiwe

bp-6ec4ea83-017d-4df4-88fe-c47c50190527 Signature: CVCGDisplayLink::getDisplayTimes

Crash Reason EXC_BAD_ACCESS / KERN_INVALID_ADDRESS

1513257 RESOLVED DUPLICATE Crash in CVCGDisplayLink::getDisplayTimes (Thunderbird) DUPLICATE of bug 1201401

1201401 NEW --- crash in CVCGDisplayLink::getDisplayTimes Mac coming out of sleep (waking) with external monitor

bp-6ec4ea83-017d-4df4-88fe-c47c50190527 Signature: CVCGDisplayLink::getDisplayTimes Crash Reason EXC_BAD_ACCESS / KERN_INVALID_ADDRESS 1513257 RESOLVED DUPLICATE Crash in CVCGDisplayLink::getDisplayTimes (Thunderbird) DUPLICATE of bug 1201401 1201401 NEW --- crash in CVCGDisplayLink::getDisplayTimes Mac coming out of sleep (waking) with external monitor
Ingabe lokhu kube usizo kuwena? 0
Isicaphuno
FredMcD
  • Top 10 Contributor
4245 izisombululo 59390 izimpendulo
Kuphostiwe

Are you using an external monitor?

Are you using an external monitor?
Ingabe lokhu kube usizo kuwena? 0
Isicaphuno

Umnikazi wombuzo

Thank you. Yes, I am using an external monitor per my original post - LG27UK850. Are you thinking that could be the problem? Appreciate your help.

Thank you. Yes, I am using an external monitor per my original post - LG27UK850. Are you thinking that could be the problem? Appreciate your help.
Ingabe lokhu kube usizo kuwena?
Isicaphuno

Umnikazi wombuzo

Is there a way for me to connect or configure differently to an my external monitor to avoid crashing?

Is there a way for me to connect or configure differently to an my external monitor to avoid crashing?
Ingabe lokhu kube usizo kuwena?
Isicaphuno
FredMcD
  • Top 10 Contributor
4245 izisombululo 59390 izimpendulo
Kuphostiwe

This is outside my area. Can you move Firefox to your primary monitor?

This is outside my area. Can you move Firefox to your primary monitor?
Ingabe lokhu kube usizo kuwena?
Isicaphuno
cor-el
  • Top 10 Contributor
  • Moderator
17468 izisombululo 157849 izimpendulo
Kuphostiwe

See the bug report for some suggestions.

  • Bug 1201401 - crash in CVCGDisplayLink::getDisplayTimes Mac coming out of sleep (waking) with external monitor
See the bug report for some suggestions. *[https://bugzilla.mozilla.org/show_bug.cgi?id=1201401 Bug 1201401] - crash in CVCGDisplayLink::getDisplayTimes Mac coming out of sleep (waking) with external monitor
Ingabe lokhu kube usizo kuwena?
Isicaphuno
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