Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

my browser is crashing

  • 6 uphendule
  • 1 inale nkinga
  • Igcine ukuphendulwa ngu cor-el

more options

My firefox browser is intermittently crashing. I will step away from my desk and come back to a crashed browser.

  • MacBook Pro purchased in Dec 2018
  • LG monitory LG27UK850
  • Using duck-duck-go for search
  • firefox updated - 67.0 64 bit
  • flash updated -
  • Max OS updated - 10.14.5
  • completed Refresh Firefox
  • did memory test on macbook pro through holding down "D" key while restarting - "No Issues Found, ADP000"
  • all above checks and updates done after a prior crash, and then it crashed again
  • bp-6ec4ea83-017d-4df4-88fe-c47c50190527 is most recent crash report from today
  • I'm now testing in firefox browser safe mode, but don't have much time on this yet

Any additional clues on next steps would help. Not sure what to try next.

Thank you,


All Replies (6)

more options

bp-6ec4ea83-017d-4df4-88fe-c47c50190527 Signature: CVCGDisplayLink::getDisplayTimes


1513257 RESOLVED DUPLICATE Crash in CVCGDisplayLink::getDisplayTimes (Thunderbird) DUPLICATE of bug 1201401

1201401 NEW --- crash in CVCGDisplayLink::getDisplayTimes Mac coming out of sleep (waking) with external monitor

more options

Are you using an external monitor?

more options

Thank you. Yes, I am using an external monitor per my original post - LG27UK850. Are you thinking that could be the problem? Appreciate your help.

more options

Is there a way for me to connect or configure differently to an my external monitor to avoid crashing?

more options

This is outside my area. Can you move Firefox to your primary monitor?

more options

See the bug report for some suggestions.

  • Bug 1201401 - crash in CVCGDisplayLink::getDisplayTimes Mac coming out of sleep (waking) with external monitor