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Firefox and AVG compatibility issues.

Kuphostiwe

Good day all,

When I try to send email using Outlook web from the Firefox browser, I often get a failed to send error message. When I deactivate AVG I'm once again able to send a message. This doesn't happen when I use other browsers like Chrome or Internet explorer. There seems to be a compatibility issue with Firefox. Anyway around this? Thanks.

Good day all, When I try to send email using Outlook web from the Firefox browser, I often get a failed to send error message. When I deactivate AVG I'm once again able to send a message. This doesn't happen when I use other browsers like Chrome or Internet explorer. There seems to be a compatibility issue with Firefox. Anyway around this? Thanks.
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Isicaphuno

Eminye Imininingwane Yohlelo

Isisebenziso

  • I-ejenti Engumsebenzisi: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:67.0) Gecko/20100101 Firefox/67.0

Eminye Imininingwane

jscher2000
  • Top 10 Contributor
8638 izisombululo 70669 izimpendulo
Kuphostiwe

Impendulo Ewusizo

Hi Mistahman, I think AVG (like Avast) has two different interceptors: Web Shield and Mail Shield (those might be the Avast names). Each has its own different settings. Can you tweak those features so you can still have the maximum of filtering (if you like using it) but still allowing mail to flow?

Hi Mistahman, I think AVG (like Avast) has two different interceptors: Web Shield and Mail Shield (those might be the Avast names). Each has its own different settings. Can you tweak those features so you can still have the maximum of filtering (if you like using it) but still allowing mail to flow? * Online Shield: https://help.avg.com/en/avg_free/17/settings_sh_web_basic.html * Email Protection: https://help.avg.com/en/avg_free/17/settings_sh_mail_basic.html
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Isicaphuno
jscher2000
  • Top 10 Contributor
8638 izisombululo 70669 izimpendulo
Kuphostiwe

Impendulo Ewusizo

P.S. Please report back on what works best for you so other AVG users will be able to use that info if they run into this problem. Thanks.

P.S. Please report back on what works best for you so other AVG users will be able to use that info if they run into this problem. Thanks.
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Isicaphuno

Umnikazi wombuzo

Good day,

Removing the webshield solved the problem but not why this only happens with Firefox and not other browsers like Internet Explorer or Google Chrome...

Good day, Removing the webshield solved the problem but not why this only happens with Firefox and not other browsers like Internet Explorer or Google Chrome...
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Isicaphuno
jscher2000
  • Top 10 Contributor
8638 izisombululo 70669 izimpendulo
Kuphostiwe

Mistahman said

Removing the webshield solved the problem but not why this only happens with Firefox and not other browsers like Internet Explorer or Google Chrome...

Good question. Other browsers check certificates against the Windows certificate store, while Firefox checks against its own. AVG must have set up Firefox to trust its fake certificates well enough for most purposes, but maybe there is a difference with email. ??

''Mistahman [[#answer-1225982|said]]'' <blockquote> Removing the webshield solved the problem but not why this only happens with Firefox and not other browsers like Internet Explorer or Google Chrome... </blockquote> Good question. Other browsers check certificates against the Windows certificate store, while Firefox checks against its own. AVG must have set up Firefox to trust its fake certificates well enough for most purposes, but maybe there is a difference with email. ??
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Isicaphuno
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