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Isithangami Sabeseki

Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

All my add-ons are gone and I can't install any new add-ons

Kuphostiwe

I was using Firefox as usual when suddenly I get a notification saying that my add-ons were no longer compatible, and were all disabled. I removed them and tried to reinstall, but a "Download failed. Please check your connection" notification popped up (I was online). This notification continued popping up for any extensions I tried to install. I tried restarting my PC and reinstalling Firefox, but to no avail.

I was using Firefox as usual when suddenly I get a notification saying that my add-ons were no longer compatible, and were all disabled. I removed them and tried to reinstall, but a "Download failed. Please check your connection" notification popped up (I was online). This notification continued popping up for any extensions I tried to install. I tried restarting my PC and reinstalling Firefox, but to no avail.

Isisombululo esikhethiwe

Mozilla has rolled-out a fix for this. The fix will be automatically applied in the background within the next few hours, you don’t need to take active steps.

In order to be able to provide this fix on short notice, they are using the Studies system. You can check if you have studies enabled

  1. Go to [=] > Options > Privacy & Security.
  2. Make sure Allow Firefox to install and run studies is check marked.

I you had it disabled, you can disable studies again after your add-ons have been re-enabled.

They are working on a general fix that doesn't need to rely on this and will keep you updated.

Funda le mpendulo ngokuhambisana nalesi sihloko 1

Eminye Imininingwane Yohlelo

Isisebenziso

  • Firefox 66.0.3
  • Umsebenzisi oyi-ejenti: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:66.0) Gecko/20100101 Firefox/66.0
  • I-URL Yokweseka: https://support.mozilla.org/1/firefox/66.0.3/WINNT/en-US/

Izandiso

  • Nightly Tester Tools 4.0 ({8620c15f-30dc-4dba-a131-7c5d20cf4a29})

I-Javascript

  • incrementalGCEnabled: True

Imidwebo

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  • webgl1Extensions: ANGLE_instanced_arrays EXT_blend_minmax EXT_color_buffer_half_float EXT_frag_depth EXT_sRGB EXT_shader_texture_lod EXT_texture_filter_anisotropic EXT_disjoint_timer_query OES_element_index_uint OES_standard_derivatives OES_texture_float OES_texture_float_linear OES_texture_half_float OES_texture_half_float_linear OES_vertex_array_object WEBGL_color_buffer_float WEBGL_compressed_texture_s3tc WEBGL_compressed_texture_s3tc_srgb WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_depth_texture WEBGL_draw_buffers WEBGL_lose_context
  • webgl1Renderer: Google Inc. -- ANGLE (NVIDIA GeForce GTX 1060 6GB Direct3D11 vs_5_0 ps_5_0)
  • webgl1Version: OpenGL ES 2.0 (ANGLE 2.1.0.eff6bfdb1db9)
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  • webgl2Extensions: EXT_color_buffer_float EXT_texture_filter_anisotropic EXT_disjoint_timer_query OES_texture_float_linear WEBGL_compressed_texture_s3tc WEBGL_compressed_texture_s3tc_srgb WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_lose_context
  • webgl2Renderer: Google Inc. -- ANGLE (NVIDIA GeForce GTX 1060 6GB Direct3D11 vs_5_0 ps_5_0)
  • webgl2Version: OpenGL ES 3.0 (ANGLE 2.1.0.eff6bfdb1db9)
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Okuthandwayo Okulungisiwe

Misc

  • Umsebenzisi JS: Cha
  • Ukufinyeleleka: Cha
jscher2000
  • Top 10 Contributor
8758 izisombululo 71655 izimpendulo
Kuphostiwe

Impendulo Ewusizo

I don't think forum volunteers yet know the cause or remedy for this problem. However, know that dozens of people are reporting the same thing in recent hours, so it may be due to a rolling update gone wrong.

I don't think forum volunteers yet know the cause or remedy for this problem. However, know that dozens of people are reporting the same thing in recent hours, so it may be due to a rolling update gone wrong.

Umnikazi wombuzo

Yeah, might be, considering the "obfuscated code" thing

Yeah, might be, considering the "obfuscated code" thing
jscher2000
  • Top 10 Contributor
8758 izisombululo 71655 izimpendulo
Kuphostiwe

Impendulo Ewusizo

Actually, it looks like a certificate used to sign many popular extensions expired. Whoever wasn't keeping track of that is probably having a very bad night.

Actually, it looks like a certificate used to sign many popular extensions expired. Whoever wasn't keeping track of that is probably having a very bad night.

Umnikazi wombuzo

Makes sense. Hopefully they fix it soon

Makes sense. Hopefully they fix it soon
dburns7 0 izisombululo 2 izimpendulo
Kuphostiwe

I had this problem too, and looking for a solution found one that was similar, which said to uninstall and reboot the machine and reinstall, which I did, and now, none of the disabled add-ons are listed in my Add-ons Manager. I'm hoping there's some way to be able to retreive them as well.

I had this problem too, and looking for a solution found one that was similar, which said to uninstall and reboot the machine and reinstall, which I did, and now, none of the disabled add-ons are listed in my Add-ons Manager. I'm hoping there's some way to be able to retreive them as well.
jscher2000
  • Top 10 Contributor
8758 izisombululo 71655 izimpendulo
Kuphostiwe

Hi dburns7, did your uninstall lose any other data, or just the extensions? One the heat of the crisis has passed, could you start a new thread with your system info (e.g., Windows 10, MacOS, etc.)? We may need to help you dig up a backup.

Hi dburns7, did your uninstall lose any other data, or just the extensions? One the heat of the crisis has passed, could you start a new thread with your system info (e.g., Windows 10, MacOS, etc.)? We may need to help you dig up a backup.
dburns7 0 izisombululo 2 izimpendulo
Kuphostiwe

Some of my customization was gone, but I think that's normal if you uninstall and reinstall. (I recently moved to a new computer and even though I used Sync, the customization wasn't there). All of my bookmarks were where they were supposed to be.

Some of my customization was gone, but I think that's normal if you uninstall and reinstall. (I recently moved to a new computer and even though I used Sync, the customization wasn't there). All of my bookmarks were where they were supposed to be.
Pitsligo 0 izisombululo 1 izimpendulo
Kuphostiwe

Same problem here: all but one add-ons have all been disabled (most of them are security add-ons!) and cannot download new versions, plus some of my customizations have changed --my tabs are all black(!?).

Restarting Firefox changes nothing.

Odd and alarming that this happened in the background while I wasn't even using Firefox, since I've set it to not update automatically.

Same problem here: all but one add-ons have all been disabled (most of them are security add-ons!) and cannot download new versions, plus some of my customizations have changed --my tabs are all black(!?). Restarting Firefox changes nothing. Odd and alarming that this happened in the background while I wasn't even using Firefox, since I've set it to not update automatically.
jscher2000
  • Top 10 Contributor
8758 izisombululo 71655 izimpendulo
Kuphostiwe

Hi Pitsligo, it wasn't an update. A critical Add-on-related certificate expired (which obviously should not happen). As a result, all verifications for that certificate are failing. This affects using, updating, and installing affected extensions.

The Add-ons team is working on a fix for this. Official updates are expected to be posted here:

https://discourse.mozilla.org/t/certificate-issue-causing-add-ons-to-be-disabled-or-fail-to-install/39047

Currently, the only workaround is to set your system clock back (for example, if your date is May 3, set to May 2; if your date is May 4, set to May 3). You might have to reinstall extensions after that, or maybe Firefox will detect the difference at your next shut down/restart. Changing the date may have other consequences, so I understand this option isn't ideal.

Hi Pitsligo, it wasn't an update. A critical Add-on-related certificate expired (which obviously should not happen). As a result, all verifications for that certificate are failing. This affects using, updating, and installing affected extensions. The Add-ons team is working on a fix for this. Official updates are expected to be posted here: https://discourse.mozilla.org/t/certificate-issue-causing-add-ons-to-be-disabled-or-fail-to-install/39047 Currently, the only workaround is to set your system clock back (for example, if your date is May 3, set to May 2; if your date is May 4, set to May 3). You might have to reinstall extensions after that, or maybe Firefox will detect the difference at your next shut down/restart. Changing the date may have other consequences, so I understand this option isn't ideal.
Chris Ilias
  • Moderator
357 izisombululo 1951 izimpendulo
Kuphostiwe

Isisombululo Esikhethiwe

Mozilla has rolled-out a fix for this. The fix will be automatically applied in the background within the next few hours, you don’t need to take active steps.

In order to be able to provide this fix on short notice, they are using the Studies system. You can check if you have studies enabled

  1. Go to [=] > Options > Privacy & Security.
  2. Make sure Allow Firefox to install and run studies is check marked.

I you had it disabled, you can disable studies again after your add-ons have been re-enabled.

They are working on a general fix that doesn't need to rely on this and will keep you updated.

Mozilla has rolled-out a fix for this. The fix will be automatically applied in the background within the next few hours, you don’t need to take active steps. In order to be able to provide this fix on short notice, they are using the Studies system. You can check if you have studies enabled # Go to '''[=] > Options > Privacy & Security'''. # Make sure '''Allow Firefox to install and run studies''' is check marked. I you had it disabled, you can disable studies again after your add-ons have been re-enabled. They are working on a general fix that doesn't need to rely on this and will keep you updated.