Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

Youtube Videos/Twitch randomly stop working, get black screen, forced to close firefox

  • 2 uphendule
  • 2 zinale nkinga
  • 28 views
  • Igcine ukuphendulwa ngu tastypavlova

tastypavlova
tastypavlova
more options

Last night I was watching twitch and some youtube videos and all of a sudden the video players paused. I refreshed the page and was met with a black screen on both twitch and youtube. The overlay for the players was there (volume control, play/pause, "live" notification in the top right corner of twitch), but youtube had a permanent loading symbol and twitch was completely blacked out. I closed out of firefox and reopened and the players started working again, but later today the same thing happened, again forcing me to close out of firefox. It's been hard for me to try and diagnose the problem because it happens sparingly and reproducing the issue has been difficult.

Last night I was watching twitch and some youtube videos and all of a sudden the video players paused. I refreshed the page and was met with a black screen on both twitch and youtube. The overlay for the players was there (volume control, play/pause, "live" notification in the top right corner of twitch), but youtube had a permanent loading symbol and twitch was completely blacked out. I closed out of firefox and reopened and the players started working again, but later today the same thing happened, again forcing me to close out of firefox. It's been hard for me to try and diagnose the problem because it happens sparingly and reproducing the issue has been difficult.

All Replies (2)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Could be a memory problem and extensions can also be involved.

Start Firefox in Safe Mode to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration is is causing the problem.

  • switch to the DEFAULT theme: "3-bar" menu button or Tools -> Add-ons -> Themes
  • do NOT click the "Refresh Firefox" button on the Safe Mode start window
tastypavlova
tastypavlova Umnikazi wombuzo
more options

Yeah I thought it might be related to memory/extensions. In terms of diagnosing the problem: The issue has only happened twice so far at random times, usually after running firefox for a while. I'll try safe mode and disable hardware acceleration but it happens so sparingly it might be hard to tell if it's made a difference (or not) for a little bit. I'll post once I've done the checks.