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I can't drag and drop images from firefox to explorer (desktop or any explorer window).

Kuphostiwe

Before, I could always drag and drop images from firefox to the desktop, and now I can't! I've try without any module or to do a fresh installation, it doesn't change! I can still use right click save image as... But it's a very big loose of time for me!

When I try to drag and drop the image, when i reach the desktop, intead of a preview thumbnail of the image with the arrow of my mouse i have an interdiction sign as a cursor!

I have firefox 67.0b10 64bits, on windows 7 64bits install on a SSD!

Before, I could always drag and drop images from firefox to the desktop, and now I can't! I've try without any module or to do a fresh installation, it doesn't change! I can still use right click save image as... But it's a very big loose of time for me! When I try to drag and drop the image, when i reach the desktop, intead of a preview thumbnail of the image with the arrow of my mouse i have an interdiction sign as a cursor! I have firefox 67.0b10 64bits, on windows 7 64bits install on a SSD!

Eminye Imininingwane Yohlelo

Fakela amapulagi

  • Shockwave Flash 32.0 r0

Isisebenziso

  • I-ejenti Engumsebenzisi: Mozilla/5.0 (Windows NT 6.1; Win64; x64; rv:67.0) Gecko/20100101 Firefox/67.0

Eminye Imininingwane

avikdas 0 izisombululo 3 izimpendulo
Kuphostiwe

@corrosion

see if this solution works


https://support.mozilla.org/en-US/questions/1209314

@corrosion see if this solution works https://support.mozilla.org/en-US/questions/1209314
jscher2000
  • Top 10 Contributor
8758 izisombululo 71659 izimpendulo
Kuphostiwe

Hmm, when I drag a JPEG from a page in Firefox 66 or Developer Edition to my Windows 10 desktop, it is dropped as a .jfif file. A PNG keeps its standard file extension. Either way, I don't notice any problem dropping it.

I'm not sure what is different on yours. Does it matter whether the image is displayed stand-alone in a tab vs. embedded in a page? Does it matter what format the file is or what file extension the image has?

Hmm, when I drag a JPEG from a page in Firefox 66 or Developer Edition to my Windows 10 desktop, it is dropped as a .jfif file. A PNG keeps its standard file extension. Either way, I don't notice any problem dropping it. I'm not sure what is different on yours. Does it matter whether the image is displayed stand-alone in a tab vs. embedded in a page? Does it matter what format the file is or what file extension the image has?
cor-el
  • Top 10 Contributor
  • Moderator
17526 izisombululo 158458 izimpendulo
Kuphostiwe

Does it make a difference if you hold the Ctrl key while dragging?

Does it make a difference if you hold the Ctrl key while dragging?
You4eea 0 izisombululo 3 izimpendulo
Kuphostiwe

I am having the exact same problem as the original poster.... , for about the last three versions not able to drag images from browser to desktop or anywhere... Currently, FF Developer Edition: 69.0b2 (64-bit)

I have tried:

Starting in safemode with no add-ons, No Joy! Tried holding Ctrl key, No Joy! Tried holding Alt key, No joy!

I have looked at the solution proposed here -> https://support.mozilla.org/en-US/questions/1209314

But come on, really, completely uninstall and reinstall.. this seems to be your answer for everything...

No thanks..It is not a small task for my setup.. I will loose stuff, I have been down this path before and it is a debacle. You all have files spread out all over the place, a genuine cluster..

Just would like it fixed. any other ideas?

Thanks

I am having the exact same problem as the original poster.... , for about the last three versions not able to drag images from browser to desktop or anywhere... Currently, FF Developer Edition: 69.0b2 (64-bit) I have tried: Starting in safemode with no add-ons, No Joy! Tried holding Ctrl key, No Joy! Tried holding Alt key, No joy! I have looked at the solution proposed here -> https://support.mozilla.org/en-US/questions/1209314 But come on, really, completely uninstall and reinstall.. this seems to be your answer for everything... No thanks..It is not a small task for my setup.. I will loose stuff, I have been down this path before and it is a debacle. You all have files spread out all over the place, a genuine cluster.. Just would like it fixed. any other ideas? Thanks

Okulungisiwe ngu You4eea

jscher2000
  • Top 10 Contributor
8758 izisombululo 71659 izimpendulo
Kuphostiwe

Hi You4eea, is it site-specific, or affects all sites, even this one?

Could you try:

New Profile Test

This takes about 3 minutes, plus the time to test dragging images.

Inside Firefox, type or paste about:profiles in the address bar and press Enter/Return to load it.

Click the "Create a New Profile" button, then click Next. Assign a name like July2019, ignore the option to relocate the profile folder, and click the Finish button.

After creating the profile, scroll down to it and click the Launch profile in new browser button.

Firefox should open a new window that looks like a brand new, uncustomized installation. (Your existing Firefox window(s) should not be affected.) Please ignore any tabs enticing you to connect to a Sync account or to activate extensions found on your system so we can get a clean test.

Does dragging images work any better in the new profile?

When you are done with the experiment, you can close the extra window without affecting your regular Firefox profile. (July2019 will remain available for future testing.)

Hi You4eea, is it site-specific, or affects all sites, even this one? Could you try: '''New Profile Test''' This takes about 3 minutes, plus the time to test dragging images. Inside Firefox, type or paste '''about:profiles''' in the address bar and press Enter/Return to load it. Click the "Create a New Profile" button, then click Next. Assign a name like July2019, ignore the option to relocate the profile folder, and click the Finish button. After creating the profile, scroll down to it and click the '''Launch profile in new browser''' button. Firefox should open a new window that looks like a brand new, uncustomized installation. (Your existing Firefox window(s) should not be affected.) Please ignore any tabs enticing you to connect to a Sync account or to activate extensions found on your system so we can get a clean test. ''Does dragging images work any better in the new profile?'' When you are done with the experiment, you can close the extra window without affecting your regular Firefox profile. (July2019 will remain available for future testing.)
Wag669 1 izisombululo 13 izimpendulo
Kuphostiwe

jscher2000 said

Hi You4eea, is it site-specific, or affects all sites, even this one? Could you try: New Profile Test This takes about 3 minutes, plus the time to test dragging images. Inside Firefox, type or paste about:profiles in the address bar and press Enter/Return to load it. Click the "Create a New Profile" button, then click Next. Assign a name like July2019, ignore the option to relocate the profile folder, and click the Finish button. After creating the profile, scroll down to it and click the Launch profile in new browser button. Firefox should open a new window that looks like a brand new, uncustomized installation. (Your existing Firefox window(s) should not be affected.) Please ignore any tabs enticing you to connect to a Sync account or to activate extensions found on your system so we can get a clean test. Does dragging images work any better in the new profile? When you are done with the experiment, you can close the extra window without affecting your regular Firefox profile. (July2019 will remain available for future testing.)

After updating to v68 (x64) earlier today, drag and drop of pictures from Firefox to Windows desktop, stopped working for me too

What I tried so far

Tried turning it off and on again didn't work

Started firefox in safemode with no add-ons didn't work

Started windows in safe mode and then started firefox in safemode with no add-ons didn't work

Drag n Drop + holding Ctrl key didn't work Drag n Drop + holding Alt key didn't work

Created a new profile didn't work

Re-installed v68 didn't work

uninstalled and erased ALL firefox files, then installed v68 didn't work

Installed v68 on a fresh install of Windows didn't work

Installed a fresh copy of Windows on a freshly assembled computer and made a fresh installation of v68 Firefox didn't work

Is there something else I can do, in order to fix this problem, besides using Google Chrome

''jscher2000 [[#answer-1235837|said]]'' <blockquote> Hi You4eea, is it site-specific, or affects all sites, even this one? Could you try: '''New Profile Test''' This takes about 3 minutes, plus the time to test dragging images. Inside Firefox, type or paste '''about:profiles''' in the address bar and press Enter/Return to load it. Click the "Create a New Profile" button, then click Next. Assign a name like July2019, ignore the option to relocate the profile folder, and click the Finish button. After creating the profile, scroll down to it and click the '''Launch profile in new browser''' button. Firefox should open a new window that looks like a brand new, uncustomized installation. (Your existing Firefox window(s) should not be affected.) Please ignore any tabs enticing you to connect to a Sync account or to activate extensions found on your system so we can get a clean test. ''Does dragging images work any better in the new profile?'' When you are done with the experiment, you can close the extra window without affecting your regular Firefox profile. (July2019 will remain available for future testing.) </blockquote> After '''updating to v68 (x64) '''earlier today, drag and drop of pictures from Firefox to Windows desktop, stopped working for me too '''What I tried so far''' Tried turning it off and on again ''didn't work'' Started firefox in safemode with no add-ons ''didn't work'' Started windows in safe mode and then started firefox in safemode with no add-ons ''didn't work'' Drag n Drop + holding Ctrl key ''didn't work'' Drag n Drop + holding Alt key ''didn't work'' Created a new profile ''didn't work'' Re-installed v68 ''didn't work'' uninstalled and erased ALL firefox files, then installed v68 ''didn't work'' Installed v68 on a fresh install of Windows ''didn't work'' Installed a fresh copy of Windows on a freshly assembled computer and made a fresh installation of v68 Firefox ''didn't work'' Is there something else I can do, in order to fix this problem, besides using '''Google Chrome'''

Okulungisiwe ngu Wag669

jscher2000
  • Top 10 Contributor
8758 izisombululo 71659 izimpendulo
Kuphostiwe

Hi Wag669, thank you for the comprehensive report.

What happens when dragging? For example, do you get the circle-slash mouse pointer even over the desktop? Or do you get the usual icon and the file never materializes after dropping?

Are you also on Windows 7 or is your issue on a different version?

Does it affect a plain JPEG viewed stand-alone in its own tab? For exmple: https://www.jeffersonscher.com/ttw/jfs/n10/img/FloatMkt-RushHour-0619_md.jpg

Is the problem site-specific or does it affect all embedded images?

Hi Wag669, thank you for the comprehensive report. What happens when dragging? For example, do you get the circle-slash mouse pointer even over the desktop? Or do you get the usual icon and the file never materializes after dropping? Are you also on Windows 7 or is your issue on a different version? Does it affect a plain JPEG viewed stand-alone in its own tab? For exmple: https://www.jeffersonscher.com/ttw/jfs/n10/img/FloatMkt-RushHour-0619_md.jpg Is the problem site-specific or does it affect all embedded images?
VK759 0 izisombululo 3 izimpendulo
Kuphostiwe

Experiencing the same problem. A new profile doesn't cut it. This happens when dragging any kind of image on any site, being stand-alone on a tab or embedded. The circle-slash persists.

Experiencing the same problem. A new profile doesn't cut it. This happens when dragging any kind of image on any site, being stand-alone on a tab or embedded. The circle-slash persists.
jscher2000
  • Top 10 Contributor
8758 izisombululo 71659 izimpendulo
Kuphostiwe

Impendulo Ewusizo

Thank you all for the feedback. A bug was filed for this earlier today. When I learn anything new, I'll update this thread.

Until then:

Does this still work on your Firefox:

  • right-click the image > Copy Image
  • right-click the Desktop > Paste

Or is the clipboard also not working correctly (possibly related issue)?

Thank you all for the feedback. A bug was filed for this earlier today. When I learn anything new, I'll update this thread. Until then: '''Does this still work on your Firefox:''' * right-click the image > Copy Image * right-click the Desktop > Paste Or is the clipboard also not working correctly (possibly related issue)?
VK759 0 izisombululo 3 izimpendulo
Kuphostiwe

That method works, as the save image right-click.

That method works, as the save image right-click.
Wag669 1 izisombululo 13 izimpendulo
Kuphostiwe

jscher2000 said

Hi Wag669, thank you for the comprehensive report. What happens when dragging? For example, do you get the circle-slash mouse pointer even over the desktop? Or do you get the usual icon and the file never materializes after dropping? Are you also on Windows 7 or is your issue on a different version? Does it affect a plain JPEG viewed stand-alone in its own tab? For exmple: https://www.jeffersonscher.com/ttw/jfs/n10/img/FloatMkt-RushHour-0619_md.jpg Is the problem site-specific or does it affect all embedded images?


It has the circle-slash mouse pointer once I start dragging the image I use two versions of windows on two different systems Windows 7 Ult x64 Windows 10 Pro x64 Same problem on both platforms

I usually scroll through a page, open pictures I'm interested in in new tab and then, after reviewing them I drag the ones I need to my desktop. This stopped working after the ff68 update

The problem is NOT site specific and affects all images open in their own tabs

jscher2000 said

Thank you all for the feedback. A bug was filed for this earlier today. When I learn anything new, I'll update this thread. Until then: Does this still work on your Firefox:
  • right-click the image > Copy Image
  • right-click the Desktop > Paste
Or is the clipboard also not working correctly (possibly related issue)?

Please keep us updated :)

Right click on image -> Copy Image -> Paste Image (on desktop) works fine Right click on image -> Save Image as works, but it saves the images in the default location, NOT the last used

I also downloaded the Developer edition of FF 69.0b3 (64-bit) and dragging and dropping appears to have exactly the same behavior

''jscher2000 [[#answer-1236173|said]]'' <blockquote> Hi Wag669, thank you for the comprehensive report. What happens when dragging? For example, do you get the circle-slash mouse pointer even over the desktop? Or do you get the usual icon and the file never materializes after dropping? Are you also on Windows 7 or is your issue on a different version? Does it affect a plain JPEG viewed stand-alone in its own tab? For exmple: https://www.jeffersonscher.com/ttw/jfs/n10/img/FloatMkt-RushHour-0619_md.jpg Is the problem site-specific or does it affect all embedded images? </blockquote> It has the circle-slash mouse pointer once I start dragging the image I use two versions of windows on two different systems Windows 7 Ult x64 Windows 10 Pro x64 Same problem on both platforms I usually scroll through a page, open pictures I'm interested in in new tab and then, after reviewing them I drag the ones I need to my desktop. This stopped working after the ff68 update The problem is NOT site specific and affects all images open in their own tabs ''jscher2000 [[#answer-1236191|said]]'' <blockquote> Thank you all for the feedback. A bug was filed for this earlier today. When I learn anything new, I'll update this thread. Until then: '''Does this still work on your Firefox:''' * right-click the image > Copy Image * right-click the Desktop > Paste Or is the clipboard also not working correctly (possibly related issue)? </blockquote> Please keep us updated :) Right click on image -> Copy Image -> Paste Image (on desktop) ''works fine'' Right click on image -> Save Image as ''works, but it saves the images in the default location, NOT the last used'' I also downloaded the '''Developer edition of FF 69.0b3 (64-bit)''' and dragging and dropping appears to have exactly the same behavior

Okulungisiwe ngu Wag669

cor-el
  • Top 10 Contributor
  • Moderator
17526 izisombululo 158458 izimpendulo
Kuphostiwe

Could this be some sandbox permission issue?

Could this be some sandbox permission issue?
Corro 0 izisombululo 7 izimpendulo
Kuphostiwe

jscher2000 said

Hi You4eea, is it site-specific, or affects all sites, even this one? Could you try: New Profile Test This takes about 3 minutes, plus the time to test dragging images. Inside Firefox, type or paste about:profiles in the address bar and press Enter/Return to load it. Click the "Create a New Profile" button, then click Next. Assign a name like July2019, ignore the option to relocate the profile folder, and click the Finish button. After creating the profile, scroll down to it and click the Launch profile in new browser button. Firefox should open a new window that looks like a brand new, uncustomized installation. (Your existing Firefox window(s) should not be affected.) Please ignore any tabs enticing you to connect to a Sync account or to activate extensions found on your system so we can get a clean test. Does dragging images work any better in the new profile? When you are done with the experiment, you can close the extra window without affecting your regular Firefox profile. (July2019 will remain available for future testing.)

Thanks, I've learn something new with that but, unfortunatly no, it doesn't solve the problem!

''jscher2000 [[#answer-1235837|said]]'' <blockquote> Hi You4eea, is it site-specific, or affects all sites, even this one? Could you try: '''New Profile Test''' This takes about 3 minutes, plus the time to test dragging images. Inside Firefox, type or paste '''about:profiles''' in the address bar and press Enter/Return to load it. Click the "Create a New Profile" button, then click Next. Assign a name like July2019, ignore the option to relocate the profile folder, and click the Finish button. After creating the profile, scroll down to it and click the '''Launch profile in new browser''' button. Firefox should open a new window that looks like a brand new, uncustomized installation. (Your existing Firefox window(s) should not be affected.) Please ignore any tabs enticing you to connect to a Sync account or to activate extensions found on your system so we can get a clean test. ''Does dragging images work any better in the new profile?'' When you are done with the experiment, you can close the extra window without affecting your regular Firefox profile. (July2019 will remain available for future testing.) </blockquote> Thanks, I've learn something new with that but, unfortunatly no, it doesn't solve the problem!
Corro 0 izisombululo 7 izimpendulo
Kuphostiwe

jscher2000 said

Thank you all for the feedback. A bug was filed for this earlier today. When I learn anything new, I'll update this thread. Until then: Does this still work on your Firefox:
  • right-click the image > Copy Image
  • right-click the Desktop > Paste
Or is the clipboard also not working correctly (possibly related issue)?

The copy past work, it's jsut the drag and drop that doesn't work anymore :/ !

''jscher2000 [[#answer-1236191|said]]'' <blockquote> Thank you all for the feedback. A bug was filed for this earlier today. When I learn anything new, I'll update this thread. Until then: '''Does this still work on your Firefox:''' * right-click the image > Copy Image * right-click the Desktop > Paste Or is the clipboard also not working correctly (possibly related issue)? </blockquote> The copy past work, it's jsut the drag and drop that doesn't work anymore :/ !
Corro 0 izisombululo 7 izimpendulo
Kuphostiwe

this is what happen when I try to drag and drop! I have the preview thumbnail but with that interdiction symbol on it instead of my regular cursor, witch doesn't allow me to drop the picture anywhere!

this is what happen when I try to drag and drop! I have the preview thumbnail but with that interdiction symbol on it instead of my regular cursor, witch doesn't allow me to drop the picture anywhere!
Wag669 1 izisombululo 13 izimpendulo
Kuphostiwe

I rolled back to v67.0.4 and drag and drop works fine! Will wait for the bug to be fixed before upgrading

I also noticed a strange issue when FF68 goes out of focus and back into focus for a couple of times, but can not replicate it. I just see the tab bar change colors (out of focus -> focus ->out of focus -> focus)

I rolled back to v67.0.4 and drag and drop works fine! Will wait for the bug to be fixed before upgrading I also noticed a strange issue when FF68 goes out of focus and back into focus for a couple of times, but can not replicate it. I just see the tab bar change colors (''out of focus -> focus ->out of focus -> focus'')
jscher2000
  • Top 10 Contributor
8758 izisombululo 71659 izimpendulo
Kuphostiwe

Hi Corro, multiple users are reporting this issue. It seems to affect many more people in Firefox 68 than it did in Firefox 67. So far, we haven't figured out what is going wrong.

Hi Corro, multiple users are reporting this issue. It seems to affect many more people in Firefox 68 than it did in Firefox 67. So far, we haven't figured out what is going wrong.
Corro 0 izisombululo 7 izimpendulo
Kuphostiwe

jscher2000 said

Hi Corro, multiple users are reporting this issue. It seems to affect many more people in Firefox 68 than it did in Firefox 67. So far, we haven't figured out what is going wrong.

When I first publish my problem I already was in 67 but I get the problem even before that, in 66, maybe 65!

I honestly couldn't say what change! I didn't remember any special installation, change of config or what! For what I could tell, the problem just appeared out of nowhere!

''jscher2000 [[#answer-1236258|said]]'' <blockquote> Hi Corro, multiple users are reporting this issue. It seems to affect many more people in Firefox 68 than it did in Firefox 67. So far, we haven't figured out what is going wrong. </blockquote> When I first publish my problem I already was in 67 but I get the problem even before that, in 66, maybe 65! I honestly couldn't say what change! I didn't remember any special installation, change of config or what! For what I could tell, the problem just appeared out of nowhere!
Wag669 1 izisombululo 13 izimpendulo
Kuphostiwe

Wag669 said

I rolled back to v67.0.4 and drag and drop works fine! Will wait for the bug to be fixed before upgrading I also noticed a strange issue when FF68 goes out of focus and back into focus for a couple of times, but can not replicate it. I just see the tab bar change colors (out of focus -> focus ->out of focus -> focus)

update Firefox decided that despite me having disabled the auto updates, it should go to v68 again, so I'm back to Google Chrome

''Wag669 [[#answer-1236257|said]]'' <blockquote> I rolled back to v67.0.4 and drag and drop works fine! Will wait for the bug to be fixed before upgrading I also noticed a strange issue when FF68 goes out of focus and back into focus for a couple of times, but can not replicate it. I just see the tab bar change colors (''out of focus -> focus ->out of focus -> focus'') </blockquote> '''update''' Firefox decided that despite me having '''disabled''' the auto updates, it ''should'' go to v68 again, so I'm back to Google Chrome
You4eea 0 izisombululo 3 izimpendulo
Kuphostiwe

jscher2000 said

Hi You4eea, is it site-specific, or affects all sites, even this one? Could you try: New Profile Test This takes about 3 minutes, plus the time to test dragging images. Inside Firefox, type or paste about:profiles in the address bar and press Enter/Return to load it. Click the "Create a New Profile" button, then click Next. Assign a name like July2019, ignore the option to relocate the profile folder, and click the Finish button. After creating the profile, scroll down to it and click the Launch profile in new browser button. Firefox should open a new window that looks like a brand new, uncustomized installation. (Your existing Firefox window(s) should not be affected.) Please ignore any tabs enticing you to connect to a Sync account or to activate extensions found on your system so we can get a clean test. Does dragging images work any better in the new profile? When you are done with the experiment, you can close the extra window without affecting your regular Firefox profile. (July2019 will remain available for future testing.)

1) Yes, this was happening on all sites I visit.

So very very strange, so I updated my FF Developer Edition but this didn't fix it.

I then performed the above steps you suggested, same behavior in the test profile also. BUT... When I went back to about:profiles and deleted that test profile I restarted firefox into my profile drag and drop worked

Not sure if that is helpful for narrowing things down, but it is working now. Thanks for your help.

''jscher2000 [[#answer-1235837|said]]'' <blockquote> Hi You4eea, is it site-specific, or affects all sites, even this one? Could you try: '''New Profile Test''' This takes about 3 minutes, plus the time to test dragging images. Inside Firefox, type or paste '''about:profiles''' in the address bar and press Enter/Return to load it. Click the "Create a New Profile" button, then click Next. Assign a name like July2019, ignore the option to relocate the profile folder, and click the Finish button. After creating the profile, scroll down to it and click the '''Launch profile in new browser''' button. Firefox should open a new window that looks like a brand new, uncustomized installation. (Your existing Firefox window(s) should not be affected.) Please ignore any tabs enticing you to connect to a Sync account or to activate extensions found on your system so we can get a clean test. ''Does dragging images work any better in the new profile?'' When you are done with the experiment, you can close the extra window without affecting your regular Firefox profile. (July2019 will remain available for future testing.) </blockquote> 1) <strong>Yes, this was happening on all sites I visit.</strong> So very very strange, so I updated my FF Developer Edition but this didn't fix it. I then performed the above steps you suggested, same behavior in the test profile also. BUT... When I went back to about:profiles and deleted that test profile I restarted firefox into my profile <strong>drag and drop worked</strong> Not sure if that is helpful for narrowing things down, but it is working now. Thanks for your help.