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Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

can't get downloads via pop-ups (for example: most financial site statements)

  • 6 uphendule
  • 2 zinale nkinga
  • Igcine ukuphendulwa ngu jscher2000

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Trying to download what will eventually be a PDF, but the site uses some kind of pop-up / display servlet to do this. It's pretty common on financial sites to get statements, tax docs, etc. I've enabled pop-ups for the site(s) and still doesn't work (the small file to perform the action goes to downloads, not the actual PDF).

All Replies (6)

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Start Firefox in Safe Mode {web link}

A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?

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I know there would be a problem if you right-click a link and use Save Link As, but if you let the site push the PDF to you, it should work.

FredMcD's suggestion should help rule out an overly aggressive pop-up blocking extension as a factor. You also could globally allow pop-ups in case that is needed in this case.

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Thanks for the suggestions, but no luck so far...

Steps I've done:

  • Restarted in safe mode.
  • Added a pop-up exception for the site.
  • Globally disabled pop-ups.

Image attached of the download file it generates. If I click on this to open, Windows gives me a "which app" dialog, and if I choose IE, it opens the PDF in IE.

This has been mostly solved by disabling the pop-up blocker for individual sites, but still happens.

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Could you set Windows to show file all extensions and see whether that file has any extension on it. If so, what is it?

If it has a .htm or .html extension, could you try opening it in Firefox and see what happens?

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No extension. In Properties, it's a "saveitkeep" file type.

If I select Firefox to open the file with, it's just a local file and a blank page: file:///C:/Users/Matt/Downloads/DHOnlineStatementsDisplayServlet

This used to happen a lot more, and allowing pop-ups usually solved it. At this point, I think I'll just redirect to Chrome when it's troublesome.

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I assume it's HTML code behind the blank page. I don't know why you get that. You could submit the problem to the site and see whether they have an explanation. Perhaps they aren't aware of the issue.