Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

Dual Factor errors

  • 2 uphendule
  • 1 inale nkinga
  • 6 views
  • Igcine ukuphendulwa ngu cor-el

more options

Dual factor is messed up I don’t have my recovery code. Need it turned of so I can login and reset? How do I get that done?

Dual factor is messed up I don’t have my recovery code. Need it turned of so I can login and reset? How do I get that done?

Isisombululo esikhethiwe

See:

If you do not have recovery codes hat work or otherwise aren't able to connect to the Firefox account then reset the Firefox Sync password to see if that gives access to the account and disable two factor authentication on the Settings page. You may have to try this more than once to be able to disable 2FA. You need a fresh login to the accounts.firefox.com website to be able to disable Two-Factor authentication and possibly setup 2FA properly.

Funda le mpendulo ngokuhambisana nalesi sihloko 👍 0

All Replies (2)

more options

Hi

I am sorry, but without your two factor token or your recovery codes, you will not be able to access your Firefox account. For the benefit of your security and privacy, we do not have any way to access your account.

more options

Isisombululo Esikhethiwe

See:

If you do not have recovery codes hat work or otherwise aren't able to connect to the Firefox account then reset the Firefox Sync password to see if that gives access to the account and disable two factor authentication on the Settings page. You may have to try this more than once to be able to disable 2FA. You need a fresh login to the accounts.firefox.com website to be able to disable Two-Factor authentication and possibly setup 2FA properly.