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firefox won't launch in Windows 7 after update

Kuphostiwe

Since the last update to Firefox 65, it won't launch on my Windows 7 64 bit. It shows in the running process. I've gone through all the forums and helps. I've checked compatibility, cleared out my allowable programs and re-entered, checked my Windows defender, plus everything else I could find. It would not open in safe mode although I tried something once (no idea what) and it did open briefly to save my bookmarks but then I couldn't get out or back in. I'm at a loss what to do at this point and I really like Firefox. I'm not savvy with computers but I know some and can follow directions. Firefox worked fine until the update and nothing has changed on my computer since that point except downloading Chrome to have a browser.

Since the last update to Firefox 65, it won't launch on my Windows 7 64 bit. It shows in the running process. I've gone through all the forums and helps. I've checked compatibility, cleared out my allowable programs and re-entered, checked my Windows defender, plus everything else I could find. It would not open in safe mode although I tried something once (no idea what) and it did open briefly to save my bookmarks but then I couldn't get out or back in. I'm at a loss what to do at this point and I really like Firefox. I'm not savvy with computers but I know some and can follow directions. Firefox worked fine until the update and nothing has changed on my computer since that point except downloading Chrome to have a browser.
Isicaphuno

Eminye Imininingwane Yohlelo

Fakela amapulagi

None

Isisebenziso

  • I-ejenti Engumsebenzisi: Mozilla/5.0 (Windows NT 6.1; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/72.0.3626.109 Safari/537.36

Eminye Imininingwane

FredMcD
  • Top 10 Contributor
4191 izisombululo 58517 izimpendulo
Kuphostiwe

https://support.mozilla.org/en-US/kb/changes-toolbars-and-window-sizes-are-not-saved You may have corrupt xulstore.json or Localstore.rdf files.

Close Firefox. Open your file browser to this hidden location:

  • Mac: *~/Library/Application Support/Firefox/Profiles
  • Linux: *~/.mozilla/firefox/Profiles
  • Windows: %AppData%\Mozilla\Firefox\Profiles
  • *C:\Users\<user>\AppData\Roaming\Mozilla\Firefox\Profiles
  • Windows XP: C:\Documents and Settings\<user>\Application Data
    \Mozilla\Firefox\Profiles\

Search for the above files. Then rename or delete them. Restart Firefox.

https://support.mozilla.org/en-US/kb/changes-toolbars-and-window-sizes-are-not-saved You may have corrupt '''xulstore.json''' or '''Localstore.rdf''' files. '''Close Firefox. ''' Open your file browser to this hidden location: * '''Mac: ''' *~/Library/Application Support/Firefox/Profiles * '''Linux: ''' *~/.mozilla/firefox/Profiles * '''Windows: ''' %AppData%\Mozilla\Firefox\Profiles * *C:\Users\<user>\AppData\Roaming\Mozilla\Firefox\Profiles * '''Windows XP: ''' C:\Documents and Settings\<user>\Application Data<br> \Mozilla\Firefox\Profiles\ Search for the above files. Then rename or delete them. Restart Firefox.
Ingabe lokhu kube usizo kuwena?
Isicaphuno

Umnikazi wombuzo

I don't have either of these files in Firefox profile folder. I do have them for Thunderbird.

I don't have either of these files in Firefox profile folder. I do have them for Thunderbird.
Ingabe lokhu kube usizo kuwena?
Isicaphuno
FredMcD
  • Top 10 Contributor
4191 izisombululo 58517 izimpendulo
Kuphostiwe

Do you have the Firefox icon on your quick launch? Right click on it, and select Open New Window. Sometimes this works. If it opens, close it by Menu > File > Exit.

Do you have the Firefox icon on your quick launch? Right click on it, and select '''Open New Window. ''' Sometimes this works. If it opens, close it by '''Menu > File > Exit. '''
Ingabe lokhu kube usizo kuwena?
Isicaphuno
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