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Firefox crashes rather randomly

Cas
Kuphostiwe

I clean-installed Mojave on my iMac (late 2014) last month. Since then, Firefox crashes often on very random moments, but rather during relatively demanding tasks (such as playing YouTube video or uploading to Dropbox). I assume you want any of the crash reports, but please tell me how to first.

I clean-installed Mojave on my iMac (late 2014) last month. Since then, Firefox crashes often on very random moments, but rather during relatively demanding tasks (such as playing YouTube video or uploading to Dropbox). I assume you want any of the crash reports, but please tell me how to first.

Eminye Imininingwane Yohlelo

Isisebenziso

  • I-ejenti Engumsebenzisi: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.14; rv:65.0) Gecko/20100101 Firefox/65.0

Eminye Imininingwane

FredMcD
  • Top 10 Contributor
4246 izisombululo 59404 izimpendulo
Kuphostiwe

Start Firefox in Safe Mode {web link}

A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?

While still in Safe Mode,

In the address bar, type about:crashes<enter>. Note: If any reports do not have BP- in front of the numbers/letters, click it to submit them.

The crash report is several pages of data. We need the report numbers to see the whole report.

Using your mouse, mark the most recent 7 - 10 Submitted crash reports, and copy them. Now go to the reply box and paste them in.

aboutcrashesFx57

For more help on crash reports, see; https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support

[https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode Start Firefox in Safe Mode] {web link} A small dialog should appear. Click '''Start In Safe Mode''' (not Refresh). Is the problem still there? While still in Safe Mode, In the address bar, type '''about:crashes'''<enter>. '''Note: ''' If any reports do not have '''BP-''' in front of the numbers/letters, click it to submit them. '''The crash report is several pages of data. We ''' '''need the report numbers to see the whole report. ''' Using your mouse, '''mark''' the '''most recent 7 - 10''' '''Submitted''' crash reports, and copy them. Now go to the reply box and paste them in. ;[[Image:aboutcrashesFx57|width=500]] For more help on crash reports, see; https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support

Umnikazi wombuzo

FredMcD said

Start Firefox in Safe Mode {web link} A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there? While still in Safe Mode, In the address bar, type about:crashes<enter>. Note: If any reports do not have BP- in front of the numbers/letters, click it to submit them. The crash report is several pages of data. We need the report numbers to see the whole report. Using your mouse, mark the most recent 7 - 10 Submitted crash reports, and copy them. Now go to the reply box and paste them in.
aboutcrashesFx57
For more help on crash reports, see; https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support

It says that there haven't been sent any crash reports?

''FredMcD [[#answer-1201325|said]]'' <blockquote> [https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode Start Firefox in Safe Mode] {web link} A small dialog should appear. Click '''Start In Safe Mode''' (not Refresh). Is the problem still there? While still in Safe Mode, In the address bar, type '''about:crashes'''<enter>. '''Note: ''' If any reports do not have '''BP-''' in front of the numbers/letters, click it to submit them. '''The crash report is several pages of data. We ''' '''need the report numbers to see the whole report. ''' Using your mouse, '''mark''' the '''most recent 7 - 10''' '''Submitted''' crash reports, and copy them. Now go to the reply box and paste them in. ;[[Image:aboutcrashesFx57|width=500]] For more help on crash reports, see; https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support </blockquote> It says that there haven't been sent any crash reports?
FredMcD
  • Top 10 Contributor
4246 izisombululo 59404 izimpendulo
Kuphostiwe

What about unsent?

What about unsent?

Umnikazi wombuzo

There really seems to be none. No reports at all?

There really seems to be none. No reports at all?
FredMcD
  • Top 10 Contributor
4246 izisombululo 59404 izimpendulo
Kuphostiwe

Were there any problems using Firefox in Safe Mode?

Were there any problems using Firefox in Safe Mode?

Umnikazi wombuzo

So far it's doing fine. I only use two plug-ins in regular mode: Video Downloadhelper and Adblocker Plus.

So far it's doing fine. I only use two plug-ins in regular mode: Video Downloadhelper and Adblocker Plus.
FredMcD
  • Top 10 Contributor
4246 izisombululo 59404 izimpendulo
Kuphostiwe

https://support.mozilla.org/en-US/kb/update-firefox-latest-version?cache=no Did you update Firefox to the latest version 65.0.2 February 28, 2019

https://support.mozilla.org/en-US/kb/update-firefox-latest-version?cache=no Did you update Firefox to the latest version '''65.0.2''' February 28, 2019

Umnikazi wombuzo

I don't! I'm currently running 65.0.1 (64-bits) (copied it from the About-screen). I don't see the option to update? It tells me I'm running the latest version.

I don't! I'm currently running 65.0.1 (64-bits) (copied it from the About-screen). I don't see the option to update? It tells me I'm running the latest version.

Umnikazi wombuzo

I just manually updated to 65.0.2 (64-bits). :)

I just manually updated to 65.0.2 (64-bits). :)
FredMcD
  • Top 10 Contributor
4246 izisombululo 59404 izimpendulo
Kuphostiwe

Keep us posted.

Keep us posted.