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Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

I don't have anymore access at my recovery code/security code, how can access my account in this case ?

  • 6 uphendule
  • 1 inale nkinga
  • Igcine ukuphendulwa ngu christ1

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I'm not interested in retrieving account data, I just want to access my account.

All Replies (6)

more options You'll need the original email address (or secondary email address, if you set one up) along with the Password for that Firefox Account.

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Thanks for trying to help me, but same thing, still ask for my security code/recovery code.

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still ask for my security code

This implies you have turned on 2-step authentication. Without the security code you cannot get to the account. What happened to your offline security codes?

And without the recovery key you won't be able to reset the password.

Turning on both, 2-step authentication and recovery key are deliberate actions, so one would assume you take good care of your codes.

Without them you won't be able to access your account AFAIK.

Okulungisiwe ngu christ1

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What happened to your offline security codes?

Unfortunately I forgot to save them, until now I used only security code generated from Microsoft Authenticator app, yesterday I reset the phone to factory settings and everything was gone.

Isn't any chance to recover my account, a fresh one, without any previous data ?

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Try to reset the password of this Firefox account to see if that gives you access to the Settings page.

In case of issues try to log in to the Firefox Account via this website.

See also:

Okulungisiwe ngu cor-el

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Isn't any chance to recover my account, a fresh one, without any previous data ?

If you forget your password and reset it, your storage is wiped clean and is replaced with what is currently saved in Firefox on your devices.

Presumably this would not reset the 2-step authentication you deliberately set up. Once two-step authentication is enabled, every login will require a security code from your TOTP device.

So I guess your best bet is to start over with a new Firefox account.