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Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

freezes about every 3rd time on OS x 10.14.3 Firefox vers is 64-bit

  • 6 uphendule
  • 1 inale nkinga
  • Igcine ukuphendulwa ngu FredMcD

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Just recently since the last few updates Firefox freezes quite often. In the past it might freeze once in awhile but now it freezes much more often. I read someone's response for another question which gave direction on copying and pasting the crash reports that I had submitted but I did not understand what to do with the most recent 5 after I copied them. The direction said something about pasting them in the forum???

All Replies (6)

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In the address bar, type about:crashes<enter>. Note: If any reports do not have BP- in front of the numbers/letters, click it to submit them.

The crash report is several pages of data. We need the report numbers to see the whole report.

Using your mouse, mark the most recent 7 - 10 Submitted crash reports, and copy them. Now go to the reply box and paste them in.


For more help on crash reports, see;

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bp-1984fd95-5eee-470b-864a-b20bf0190217 2/17/19, 1:33 PM View bp-9439a3e1-2525-4a94-bfb5-1c6360190217 2/17/19, 1:33 PM View bp-b21a6dc5-e8b5-4d76-8b3b-bdc740190217 2/17/19, 1:33 PM View bp-cfb715bb-0495-4f47-9356-0f61f0190217 2/17/19, 1:32 PM View bp-8282e619-01fd-4b47-8e44-821aa1180805 8/5/18, 9:26 AM View bp-ae8bdc36-69f0-421c-8f1c-22f861180507 5/6/18, 9:43 PM View bp-a48bf4ed-aa2e-4d79-8b74-d1e931180502

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I guess my problem is not a CRASH but rather a HANG. As I read about such things I now see the difference.

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Basically, a 'hang' is when a program freezes, but comes back. (One thing to try is to close any other programs.)

A crash is when the program gets closed by the system.

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These reports are too old to be of much help

bp-1984fd95-5eee-470b-864a-b20bf0190217 2/17/19

   CrashTime  Thu, 20 Jul 2017 16:12:40 GMT

bp-9439a3e1-2525-4a94-bfb5-1c6360190217 2/17/19

   CrashTime  Fri, 29 Sep 2017 03:01:10 GMT


   CrashTime  Wed, 28 Feb 2018 05:37:51 GMT


bp-cfb715bb-0495-4f47-9356-0f61f0190217 Signature: shutdownhang | __psynch_mutexwait

   CrashTime  Wed, 30 Jan 2019 16:52:12 GMT


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When the browser is acting up, what were you doing at the time? Browsing the web, doing nothing, reading/watching something . . . . .

Start Firefox in Safe Mode {web link}

A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?