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I cannot edit any 'Two-step authentication' settings

Kuphostiwe

Hello,

As the title suggests, I am currently logged into Firefox (latest on the public channel) and can access https://accounts.firefox.com/settings, but cannot modify any 'Two-step authentication' settings. I can modify other settings. Logging out is not an option, as I no longer have the 2FA generator and would thus like to remove the old one from my account.

I can modify all other settings, just not any under 'Two-step authentication'. This is not a regression; this issue has been present for well over a year.

Hello, As the title suggests, I am currently logged into Firefox (latest on the public channel) and can access https://accounts.firefox.com/settings, but cannot modify any 'Two-step authentication' settings. I can modify other settings. Logging out is not an option, as I no longer have the 2FA generator and would thus like to remove the old one from my account. I can modify all other settings, just not any under 'Two-step authentication'. This is not a regression; this issue has been present for well over a year.
Ama-screenshot ananyekiwe

Okulungisiwe ngu 3sf98a

Isicaphuno

Umnikazi wombuzo

BUMP. Is there a support email somewhere?

BUMP. Is there a support email somewhere?
Ingabe lokhu kube usizo kuwena?
Isicaphuno
cor-el
  • Top 10 Contributor
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17000 izisombululo 153508 izimpendulo

Try to logout and login again (or remove the cookies from accounts.firefox.com) to get a fresh login to the accounts website.

Try to logout and login again (or remove the cookies from accounts.firefox.com) to get a fresh login to the accounts website.
Ingabe lokhu kube usizo kuwena? 0
Isicaphuno

Umnikazi wombuzo

cor-el said

Try to logout and login again (or remove the cookies from accounts.firefox.com) to get a fresh login to the accounts website.

Thank you for your reply.

Unfortunately, I cannot do that as I no longer have the site saved in my 2FA application.

''cor-el [[#answer-1197544|said]]'' <blockquote> Try to logout and login again (or remove the cookies from accounts.firefox.com) to get a fresh login to the accounts website. </blockquote> Thank you for your reply. Unfortunately, I cannot do that as I no longer have the site saved in my 2FA application.
Ingabe lokhu kube usizo kuwena?
Isicaphuno
cor-el
  • Top 10 Contributor
  • Moderator
17000 izisombululo 153508 izimpendulo

If you can't get a fresh login then you will have to reset the password of this Firefox Account.

If you can't get a fresh login then you will have to reset the password of this Firefox Account.
Ingabe lokhu kube usizo kuwena?
Isicaphuno

Umnikazi wombuzo

Thanks for your reply.

I am logged-in at one computer and the data it syncing. The password isn't the problem, the two-factor authentication is which I cannot reset due to a bug.

The only option I see is a new Firefox account. Suboptimal solution, unfortunately. It's a shame that it's not possible to contact an actual employee of Mozilla (might be able to remove 2FA manually). Or should I file a bug report?

Thanks for your reply. I am logged-in at one computer and the data it syncing. The password isn't the problem, the two-factor authentication is '''which I cannot reset due to a bug'''. The only option I see is a new Firefox account. Suboptimal solution, unfortunately. It's a shame that it's not possible to contact an actual employee of Mozilla (might be able to remove 2FA manually). Or should I file a bug report?
Ingabe lokhu kube usizo kuwena?
Isicaphuno
cor-el
  • Top 10 Contributor
  • Moderator
17000 izisombululo 153508 izimpendulo

You can only disable 2FA on the Settings page via a direct (fresh) login to the Firefox account website like I wrote above.

You can only disable 2FA on the Settings page via a direct (fresh) login to the Firefox account website like I wrote above. *https://accounts.firefox.com/signin *https://accounts.firefox.com/settings
Ingabe lokhu kube usizo kuwena?
Isicaphuno

Umnikazi wombuzo

So if I understand correctly, my only option is a new account? Is it possible to export all data (on my laptop where I'm logged-in)?

So if I understand correctly, my only option is a new account? Is it possible to export all data (on my laptop where I'm logged-in)?
Ingabe lokhu kube usizo kuwena?
Isicaphuno
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