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Why can't I open certain safe websites nor play certain safe videos?

Kuphostiwe

Why can't I open certain safe news websites nor play certain safe news videos in Firefox that I can open or play in Explorer or Chrome without any problem? Cookies are allowed.

Why can't I open certain safe news websites nor play certain safe news videos in Firefox that I can open or play in Explorer or Chrome without any problem? Cookies are allowed.

Okulungisiwe ngu ErikBoers

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Tyler Downer
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Kuphostiwe

We understand that there is an error page for a website you are trying to access that's titled "Your connection is not secure". The article What do the security warning codes mean? includes steps you can follow.

However it seems a little more troubleshooting is needed to help resolve this thread. Follow the steps below to collect the Certificate Error troubleshooting information.

Note: Please be aware that the certificate keychain may or may not be unique. If this is a self-signed certificate please take note to remove the information below "--BEGIN CERTIFICATE"

  1. From the error page pictured below look for the error message.
    Your connection is not secure page
  2. Click on the "Advanced" button and it will show the error link.
    Your Connection is not Secure Advanced page
  3. Click on the error link and you will be taken to a page that you can copy the error text to the clipboard. The image below has blocked out the certificate for this example.
    Certificate error chain

Other resources to compare errors: https://badssl.com/

We understand that there is an error page for a website you are trying to access that's titled "Your connection is not secure". The article [[What does "Your connection is not secure" mean?]] includes steps you can follow. However it seems a little more troubleshooting is needed to help resolve this thread. Follow the steps below to collect the Certificate Error troubleshooting information. Note: Please be aware that the certificate keychain may or may not be unique. If this is a self-signed certificate please take note to remove the information below "--BEGIN CERTIFICATE" #From the error page pictured below look for the error message.<br>[[Image:Your connection is not secure page|width=500]] #Click on the "Advanced" button and it will show the error link.<br>[[Image:Your Connection is not Secure Advanced page|width=500]] #Click on the error link and you will be taken to a page that you can copy the error text to the clipboard. The image below has blocked out the certificate for this example.<br>[[Image:Certificate error chain|width=500]] Other resources to compare errors: [https://badssl.com/] <!--Note to add the next steps for troubleshooting if they need to speak to the security team about the cert list in the privacy lists if this is not helpfuL [https://blog.mozilla.org/security/2016/01/06/man-in-the-middle-interfering-with-increased-security/] Phasing out of SHA-1 or victims of man in the middle attacks-->