Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

Not receiving confirmation email

  • 6 uphendule
  • 1 inale nkinga
  • 10 views
  • Igcine ukuphendulwa ngu Artume

more options

Email address is correct. Checked both spam and inbox. Problem appeared about a week back when I tried to use Firefox again and is still present.

Attempted the steps in the support page and problem persists.

Email address is correct. Checked both spam and inbox. Problem appeared about a week back when I tried to use Firefox again and is still present. Attempted the steps in the support page and problem persists.

All Replies (6)

more options

Did you verify the email registered was the same email you asked send the confirmation to?

more options

WestEnd said

Did you verify the email registered was the same email you asked send the confirmation to?

It should be, it is the correct email address as shown in the screen, and I have only really used that one email address.

In any case, I reset my password, and could receive the instructions in the emails until "Check your email for the sign-in confirmation link.." After which I receive no more emails.

more options

So is your problem fixed?

If you haven't already, please select the answer that solves the problem. This will help other users with similar problems find the solution more easily.

Thank you for contacting Mozilla Support.

more options

FredMcD said

So is your problem fixed? If you haven't already, please select the answer that solves the problem. This will help other users with similar problems find the solution more easily. Thank you for contacting Mozilla Support.

Not really it's not.

I can only get far as seeing "Check your email for the sign-in confirmation link.."

After which I receive no more emails. In other words, no confirmation email.

more options

I called an administrator. Please wait

Such e-mail is always sent to the address on file with the website.

Check your user profile at the site. Also, check your junk mail folder.

more options

FredMcD said

I called an administrator. Please wait Such e-mail is always sent to the address on file with the website. Check your user profile at the site. Also, check your junk mail folder.

Cheers, thanks.

I checked spam and bin and didn't see the emails. I'm also pretty sure that the email address on file is correct, since I can receive the reset password emails, just not the sign in confirmation ones.