Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

Firefox crash some sites

  • 1 baphendule
  • 1 inale nkinga
  • Igcine ukuphendulwa ngu philipp

more options

Problem: Firefox crashes on some sites 1. Did latest windows 10 update (did not get a lot of choice) 2. The page "" did not play any stations any more, there was a message in Firefox that I should install something from a Windows media something. 3. I followed the link that Firefox provided me and installed the Windows media something update 4. Since then, Firefox page crashes everytime I visit the "" , it shows up for 1 second and it crashes and gives a Firefox error page. 5. Also other sites (I think with media in it?) crash. For example google agenda works

Here the number of the crashreport: bp-8072f515-d0c6-41ca-8ae3-ca6d70190201

n the report this line is red:

Crashing Thread (33), Name: COM MTA Frame Module Signature Source Trust

Ø 8 msvp9dec.dll msvp9dec.dll@0x2022 cfi

All Replies (1)

more options

hi, unfortunately this kind of issue seems to be a problem for users of windows N editions after the update to windows 10 1809.

we are in contact with microsoft about the problem, this could be a workaround for the tab crashes in the meantime: enter about:config into the firefox address bar (confirm the info message in case it shows up) & search for the preference named media.wmf.vp9.enabled. double-click it and change its value to false.