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i can't get rid of a hack even after uninstalling firefox and reinstall

  • 1 baphendule
  • 1 inale nkinga
  • Igcine ukuphendulwa ngu user633449

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There is something hacking and opening up site to download a virus/malware program which I never download. This only happens when I am using firefox - no other browser. I have tried uninstalling firefox and reinstalling twice. it still happens. I have macafee and Malware software active. Sometimes one or both block it but not always and it still keeps happening. It doesn't let me take screen shot when it opens I want to keep using firefox but if I can't stop this I will have to stop using it.

All Replies (1)

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Please do the following:

  • Download Malwarebytes from, install it, run a full scan, remove anything it finds.
  • Uninstall McAfee and any other security software you have (except the above mentioned malwarebytes)
  • Run Windows Update, and install all updates it finds
  • Run a full Windows Defender scan. This is a far better anti-virus than McAfee
  • Finally, refresh Firefox. Refresh Firefox - reset add-ons and settings