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Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

Firefox crashes

  • 2 uphendule
  • 1 inale nkinga
  • Igcine ukuphendulwa ngu FredMcD

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Ever since I updated my firefox to the newest version, it constantly crashes. I've tried putting it in safe mode and restarting it with the add-ons disabled and it continues to crash. I also tried uninstalling it and reinstalling it but no luck.

My report ID is bp-36977277-e0e5-45d1-abdc-bc8b70181230

All Replies (2)

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Hi abmartinez94, sorry to hear about the crashes and thank you for the report ID.

Are these all "Gah. Your Tab Crashed" type crashes? Is there any pattern to which sites suffer from the problem?

If you view some of your other reports, do they have this same "signature" at the top of the report:

Firefox 64.0 Crash Report [@ Interpret ]

If there are some different signatures, please share those with us as well so we can see the broader picture.

When I load your report, scroll down to the crashing thread, then click the link to the code in the right column, it takes me to a page, and when I scroll to the top, it indicates it is code copied from a Microsoft open source library called GSL. I'm not familiar with what this code is doing; it seems to be some kind of plumbing used in higher level operations. Hopefully someone else will have an idea.

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Let’s do a full clean re-install;

Download Firefox For All languages And Systems {web link}

Save the file. Then Close Firefox.

Using your file browser, open the Programs Folder on your computer.

Windows: C:\Program Files C:\Program Files (x86) Note: Check Both Folders

Mac: Open the "Applications" folder.

Linux: Check your user manual. If you installed Firefox with the distro-based package manager, you should use the same way to uninstall it. See Install Firefox on Linux;

If you downloaded and installed the binary package from the Firefox download page, simply remove the folder Firefox in your home directory. ++++++++++++++++++++++++++++ Look for, and remove any Mozilla or Firefox program folders. Do not remove the Mozilla Thunderbird folder if there is one.

Do Not remove any profile folders.

After rebooting the computer, run a registry scanner if you have one. Then run the installer. +++++++++++++++++++++++++++ If there is a problem, start your Computer in safe mode and try again. This shows how to Start all Computers in Safe Mode; Free Online Encyclopedia