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Firefox crashes

Kuphostiwe

Crash ID: bp-3a8bb708-e82f-434f-a500-238670181221

Firefox crashes 3 to 4 minutes after loading every time. I have reinstalled firefox twice and rebooted twice. Crashes in safe mode also

Crash ID: bp-3a8bb708-e82f-434f-a500-238670181221 Firefox crashes 3 to 4 minutes after loading every time. I have reinstalled firefox twice and rebooted twice. Crashes in safe mode also

Eminye Imininingwane Yohlelo

Isisebenziso

  • I-ejenti Engumsebenzisi: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/64.0.3282.140 Safari/537.36 Edge/17.17134

Eminye Imininingwane

FredMcD
  • Top 10 Contributor
4388 izisombululo 61580 izimpendulo
Kuphostiwe

Product Firefox Release Channel release Version 64.0 Build ID 20181206201918 OS Windows 10 OS Version 10.0.17134

bp-3a8bb708-e82f-434f-a500-238670181221 Signature: ComputeCrc32

Crash Reason EXCEPTION_IN_PAGE_ERROR_READ / STATUS_DEVICE_DATA_ERROR

ntdll.dll = Microsoft

This is for Sumo's Related Bugs 1485425 NEW --- Crash in ComputeCrc32 in dwrite.dll via gfxDWriteFontEntry::CreateFontFace

Product Firefox Release Channel release Version 64.0 Build ID 20181206201918 OS Windows 10 OS Version 10.0.17134 bp-3a8bb708-e82f-434f-a500-238670181221 Signature: ComputeCrc32 Crash Reason EXCEPTION_IN_PAGE_ERROR_READ / STATUS_DEVICE_DATA_ERROR ntdll.dll = Microsoft This is for Sumo's Related Bugs 1485425 NEW --- Crash in ComputeCrc32 in dwrite.dll via gfxDWriteFontEntry::CreateFontFace
FredMcD
  • Top 10 Contributor
4388 izisombululo 61580 izimpendulo
Kuphostiwe

Start Firefox in Safe Mode {web link}

A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?

[https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode Start Firefox in Safe Mode] {web link} A small dialog should appear. Click '''Start In Safe Mode''' (not Refresh). Is the problem still there?

Umnikazi wombuzo

even in safe mode it crashes

even in safe mode it crashes
FredMcD
  • Top 10 Contributor
4388 izisombululo 61580 izimpendulo
Kuphostiwe
Perform a System File Check to fix corrupted system files '''Win 7, 8, 10, Vista:''' https://support.microsoft.com/en-us/kb/929833 '''Win XP:''' https://answers.microsoft.com/en-us/windows/forum/all/windows-xp-scan-and-fix-disk-errors/6fe2827a-4be6-4bc1-8083-5139b5aa3a3d Wiki - Windows 10 System File Check http://answers.microsoft.com/en-us/windows/wiki/windows_10-update/system-file-check-sfc-scan-and-repair-system-files/bc609315-da1f-4775-812c-695b60477a93
cor-el
  • Top 10 Contributor
  • Moderator
17850 izisombululo 161559 izimpendulo
Kuphostiwe

This could be a problem with one or more of the installed fonts on your Windows OS.

Did you recently install or update fonts?

Does this happen if you visit specific websites that use a font that triggers this crash?

This could be a problem with one or more of the installed fonts on your Windows OS. Did you recently install or update fonts? Does this happen if you visit specific websites that use a font that triggers this crash?