Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

Can't read Gmail, I get the page frame but not the E-mail text

  • 7 uphendule
  • 2 zinale nkinga
  • 344 views
  • Igcine ukuphendulwa ngu Soltanjaf

more options

Dear all When I click to open the Gmail bookmark, it appear but as white page with no Text!! I've had to download Google Chrome just to read E-mails!!

Isisombululo esikhethiwe

You can try these steps in case of issues with web pages:

You can reload web page(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • hold down the Shift key and left-click the Reload button
  • press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • press "Command + Shift + R" (Mac)

Clear the Cache and remove the Cookies from websites that cause problems via the "3-bar" Firefox menu button (Options/Preferences).

"Remove the Cookies" from websites that cause problems:

  • Options/Preferences -> Privacy & Security
    Cookies and Site Data -> Manage Data

"Clear the Cache":

  • Options/Preferences -> Privacy & Security
    Cookies and Site Data -> Clear Data -> Cached Web Content: Clear

If you use extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) that can block (wanted) content (Adblock Plus, NoScript, Disconnect, Ghostery, Privacy Badger, uBlock Origin) always make sure such extensions do not block (wanted) content.

Firefox shows the shield icon at the left end of the location/address bar in case Content Blocking is blocking content.

  • click the shield icon for more detail and possibly disable the protection

You can check the Web Console about what content is blocked

Funda le mpendulo ngokuhambisana nalesi sihloko 👍 1

All Replies (7)

more options

Did you also try going to the site and login into the actual gmail account and seeing if the problem is the bookmark or the site causing the problem?

Okulungisiwe ngu WestEnd

more options

Dear Manager Thank you for your reply. Going to the site and and repeated login into the actual gmail account didn't solve the problem.

Okulungisiwe ngu Soltanjaf

more options

What adblocker or plugins do you have installed?

more options

Thank you for your Reply. Here are the addons: 1- Grammarly 2-Internet Download Manager 3- Google scholar Button

Okulungisiwe ngu Soltanjaf

more options

I would disable all them and close the Browser and open again and go one at a time close it and try another to see if they are not causing the problem.

more options

Isisombululo Esikhethiwe

You can try these steps in case of issues with web pages:

You can reload web page(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • hold down the Shift key and left-click the Reload button
  • press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • press "Command + Shift + R" (Mac)

Clear the Cache and remove the Cookies from websites that cause problems via the "3-bar" Firefox menu button (Options/Preferences).

"Remove the Cookies" from websites that cause problems:

  • Options/Preferences -> Privacy & Security
    Cookies and Site Data -> Manage Data

"Clear the Cache":

  • Options/Preferences -> Privacy & Security
    Cookies and Site Data -> Clear Data -> Cached Web Content: Clear

If you use extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) that can block (wanted) content (Adblock Plus, NoScript, Disconnect, Ghostery, Privacy Badger, uBlock Origin) always make sure such extensions do not block (wanted) content.

Firefox shows the shield icon at the left end of the location/address bar in case Content Blocking is blocking content.

  • click the shield icon for more detail and possibly disable the protection

You can check the Web Console about what content is blocked

more options

Dear Friends! Thank you for your support. The problem was solved.