Separate Security Issue: Update your Flash Player or remove it using these links; Uninstall Flash Player | Windows {web link} Uninstall Flash Player | Mac {web link}

Note: Windows users should download the ActiveX for Internet Explorer. and the plugin for Plugin-based browsers (like Firefox).

Note: Windows 8 and Windows 10 have built-in flash players and Adobe will cause a conflict. Install the plugin only. Not the ActiveX.

Flash Player Version: Version 32.0.0.101

https://get.adobe.com/flashplayer/ Direct link scans current system and browser Note: Other software is offered in the download. <Windows Only>

https://get.adobe.com/flashplayer/otherversions/ Step 1: Select Operating System Step 2: Select A Version (Firefox, Win IE . . . .) Note: Other software is offered in the download. <Windows Only> +++++++++++++++++++ See if there are updates for your graphics drivers https://support.mozilla.org/en-US/kb/upgrade-graphics-drivers-use-hardware-acceleration

Start Firefox in Safe Mode {web link}

A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?

FredMcD said

Start Firefox in Safe Mode {web link} A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?

Hi. Thank you for your help. I've tried everything you suggested but the problem still persists! :-( It's rather odd that I'm unable to access my preference settings, as I've updated firefox in the past and never had this problem. I just don't know what to do now.

Please explain the problem in detail. What happens? What is the exact error messages?

Type about:preferences<enter> in the address bar

Press Alt or F10 to bring up the toolbar. Then Tools > Options

FredMcD said

Please explain the problem in detail. What happens? What is the exact error messages? Type about:preferences<enter> in the address bar Press Alt or F10 to bring up the toolbar. Then Tools > Options

Hi. I was able to access my preferences by typing about:preferences in the address bar, but I still can't access it by the preferences button. I now have access to my account (which I was unable to do) and I'm trying to sync by downloads, history, bookmarks etc. but it isn't syncing. The only thing that synced was my logins. The last sync backup was on the 13th but when I try to restore it, an error message pops up showing it was unable to restore it. :-( Is there anything else I have to do please?

you appear to be using Firefox 57. Please update to Firefox 64

Tyler Downer said

you appear to be using Firefox 57. Please update to Firefox 64

When I updated to firefox 64, it didn't fix the ongoing issues, it just made the issues even worse! So I went back to the previous version i was on. When I was using firefox 36 (before I updated to 57 and 64) I had no problems and I wish I never updated! The only reason was because a few websites I use required the annoying captcha and firefox 36 no longer supported that. Is there anything else I have to do to fix this ongoing issue?

Eleshia said

a few websites I use required the annoying captcha

Make sure you are not blocking content.

Start Firefox in Safe Mode {web link}

A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there? +++++++++++++++++++++++++++++++++ Eleshia said

was able to access my preferences by typing about:preferences in the address bar, but I still can't access it by the preferences button

Which button are you talking about?

I'm trying to sync by downloads, history, bookmarks etc. but it isn't syncing

We need to look at the sync logs. Type about:sync-log<enter> in the address bar.

Open the last file created and Copy its contents Now Paste it into this forum.

If the file is too large;

Open a text / word program and load the file. Left-click once. Now <Control> A to highlight everything, then <Control> C to copy it.

Next, have your web browser go to; https://pastebin.com/

Paste <Control> P the content of the file in the window. Note: On the bottom, fill out the boxes as best you can.

Now press Create A New Paste. The page will reload. Copy the new web address, and post it here.