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How do I get my bookmarks back from the cloud if I changed my password?

Kuphostiwe

I created a Firefox account, synced my laptop, and then the tech foloks at my work did a re-imaging of my laptop. When they tried to get my bookmarks and passwords back, they changed the password for Firefox since it would not take the password I set up. Now, none of the bookmarks or passwords are coming up. My work tech department says it just takes time. However, in a previous chat I was told that if the password gets changed, everything is lost. Is this true?

I created a Firefox account, synced my laptop, and then the tech foloks at my work did a re-imaging of my laptop. When they tried to get my bookmarks and passwords back, they changed the password for Firefox since it would not take the password I set up. Now, none of the bookmarks or passwords are coming up. My work tech department says it just takes time. However, in a previous chat I was told that if the password gets changed, everything is lost. Is this true?

Eminye Imininingwane Yohlelo

Isisebenziso

  • I-ejenti Engumsebenzisi: Mozilla/5.0 (Windows NT 6.1; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/70.0.3538.110 Safari/537.36

Eminye Imininingwane

FredMcD
  • Top 10 Contributor
4266 izisombululo 59814 izimpendulo
Kuphostiwe

I called for more help for you.

Note: Resetting the sync password, or changing its e-mail, will remove all data from the servers.

This is a security feature. https://support.mozilla.org/en-US/kb/ive-lost-my-firefox-sync-account-information

  • I've lost my Firefox Sync account information - What to do
  • I’ve forgotten, or don't have access to, my Firefox Account email address
I called for more help for you. Note: Resetting the sync password, or changing its e-mail, will remove all data from the servers. This is a security feature. https://support.mozilla.org/en-US/kb/ive-lost-my-firefox-sync-account-information *I've lost my Firefox Sync account information - What to do *I’ve forgotten, or don't have access to, my Firefox Account email address