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Firefox Crash on Win2016Std

Kuphostiwe

Dear all,

we have on Windows Server 2016 Standard Server running as Terminal Server on our ESX 6.7 Cluster.

VM Info: Hostname: TS02 Systemname: Microsoft Windows Server 2016 Standard Systemversion: 10.0.14393 Build 14393 OS Vendor: Microsoft Corporation Hardware Vendor: VMware, Inc. Modell: VMware Virtual Platform Systemtyp: x64-based PC Hotfix(es): [01]: KB3186568, [02]: KB3192137, [03]: KB4013418, [04]: KB4023834, [05]: KB4035631, [06]: KB4049065, [07]: KB4089510, [08]: KB4091664, [09]: KB4093137, [10]: KB4132216, [11]: KB4465659, [12]: KB4467694, [13]: KB4471331, [14]: KB4477029, [15]: KB4467691 Firefox Version: 63.0.3 (Also tested LTS 60.0.3) Kaspersky: Security for Win Srv 10.1.1.746 Windows Defender is Disabled

Unfortunately, since about 4 Month our Firefox installation is causing a crash of the user experience service. We have no Windows logs regarding this problem at all, the only thing we see is that the service is being forcefully terminated at shutdown.

The problem/crash shows up in the following chronology: - A user is opening a "filename.html" file out of an outlook e-mail attachment in Firefox. Firefox is the default browser on the system. - The firefox crashes on the user session and the user is not able to start Firefox again. - About 5 Minutes after the first crash, other users are complaining about poor performance in their remote session. Beside the performance problem other firefox Windows from other users start to freeze. Users that logout from their session can only see a black screen after the login prompt when they try to login again. Admins can only login through the vmware console to the server, since their sessions are black too. - About 10 Minutes after the first crash the whole system is extremely slowly and no one can use firefox anymore since all Firefox Windows in all sessions are frozen. - About 15 Minutes after the first crash the system has to be rebooted because it is not usable anymore.

After the server is rebooted, everything works fine. Even files from outlook attachments can be opened fine. After about 24 hours to 5 days everything begins from start again.

We already have tried LTS versions of Firefox with no luck. Windows Updates are installed, Kaspersky for Server is on the latest patch release. At the moment we have configured a GPO object that prevents the firefox.exe from being executed and the problem is not showing up again. But since our internal CRM Software is only Firefox and (partly) IE compatible, we urgently need Firefox back as soon as possible.

I've found some crash reports from Firefox, gut did not get any (for me/us) usable information out of it.

Any help would be greatly appreciated.

Kind regards, Val

Dear all, we have on Windows Server 2016 Standard Server running as Terminal Server on our ESX 6.7 Cluster. VM Info: Hostname: TS02 Systemname: Microsoft Windows Server 2016 Standard Systemversion: 10.0.14393 Build 14393 OS Vendor: Microsoft Corporation Hardware Vendor: VMware, Inc. Modell: VMware Virtual Platform Systemtyp: x64-based PC Hotfix(es): [01]: KB3186568, [02]: KB3192137, [03]: KB4013418, [04]: KB4023834, [05]: KB4035631, [06]: KB4049065, [07]: KB4089510, [08]: KB4091664, [09]: KB4093137, [10]: KB4132216, [11]: KB4465659, [12]: KB4467694, [13]: KB4471331, [14]: KB4477029, [15]: KB4467691 Firefox Version: 63.0.3 (Also tested LTS 60.0.3) Kaspersky: Security for Win Srv 10.1.1.746 Windows Defender is Disabled Unfortunately, since about 4 Month our Firefox installation is causing a crash of the user experience service. We have no Windows logs regarding this problem at all, the only thing we see is that the service is being forcefully terminated at shutdown. The problem/crash shows up in the following chronology: - A user is opening a "filename.html" file out of an outlook e-mail attachment in Firefox. Firefox is the default browser on the system. - The firefox crashes on the user session and the user is not able to start Firefox again. - About 5 Minutes after the first crash, other users are complaining about poor performance in their remote session. Beside the performance problem other firefox Windows from other users start to freeze. Users that logout from their session can only see a black screen after the login prompt when they try to login again. Admins can only login through the vmware console to the server, since their sessions are black too. - About 10 Minutes after the first crash the whole system is extremely slowly and no one can use firefox anymore since all Firefox Windows in all sessions are frozen. - About 15 Minutes after the first crash the system has to be rebooted because it is not usable anymore. After the server is rebooted, everything works fine. Even files from outlook attachments can be opened fine. After about 24 hours to 5 days everything begins from start again. We already have tried LTS versions of Firefox with no luck. Windows Updates are installed, Kaspersky for Server is on the latest patch release. At the moment we have configured a GPO object that prevents the firefox.exe from being executed and the problem is not showing up again. But since our internal CRM Software is only Firefox and (partly) IE compatible, we urgently need Firefox back as soon as possible. I've found some crash reports from Firefox, gut did not get any (for me/us) usable information out of it. Any help would be greatly appreciated. Kind regards, Val

Eminye Imininingwane Yohlelo

Isisebenziso

  • I-ejenti Engumsebenzisi: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/70.0.3538.110 Safari/537.36

Eminye Imininingwane

FredMcD
  • Top 10 Contributor
4246 izisombululo 59400 izimpendulo
Kuphostiwe

In the address bar, type about:crashes<enter>. Note: If any reports do not have BP- in front of the numbers/letters, click it to submit them.

The crash report is several pages of data. We need the report numbers to see the whole report.

Using your mouse, mark the most recent 7 - 10 crash reports, and copy them. Now go to the reply box and paste them in.

aboutcrashesFx57

For more help on crash reports, see; https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support

In the address bar, type '''about:crashes'''<enter>. '''Note: ''' If any reports do not have '''BP-''' in front of the numbers/letters, click it to submit them. '''The crash report is several pages of data. We ''' '''need the report numbers to see the whole report. ''' Using your mouse, '''mark''' the '''most recent 7 - 10''' crash reports, and copy them. Now go to the reply box and paste them in. ;[[Image:aboutcrashesFx57|width=500]] For more help on crash reports, see; https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support

Umnikazi wombuzo

Hello FredMcD

Thanks for your reply. Sure, the crash reports from the day that the problem showed up are the following: bp-93b6b2fb-ed6a-4afb-97b3-778ae0181210 bp-a8bae9e1-06b2-49fe-a98d-54ec60181210 bp-aec7a086-90bc-4e9d-9aec-bdc730181210 bp-8e56c2c8-409d-4895-ad7d-7871e0181210 bp-95258ee3-a75a-424e-99cd-465df0181210 bp-9dd79169-b139-4407-85db-496aa0181210 bp-310a5b29-e247-4912-8268-1a00e0181210 bp-4d82e216-643f-4748-b74e-003c90181210

Thanks for your support.

Kind regards, Val

Hello FredMcD Thanks for your reply. Sure, the crash reports from the day that the problem showed up are the following: bp-93b6b2fb-ed6a-4afb-97b3-778ae0181210 bp-a8bae9e1-06b2-49fe-a98d-54ec60181210 bp-aec7a086-90bc-4e9d-9aec-bdc730181210 bp-8e56c2c8-409d-4895-ad7d-7871e0181210 bp-95258ee3-a75a-424e-99cd-465df0181210 bp-9dd79169-b139-4407-85db-496aa0181210 bp-310a5b29-e247-4912-8268-1a00e0181210 bp-4d82e216-643f-4748-b74e-003c90181210 Thanks for your support. Kind regards, Val

Umnikazi wombuzo

Some additional information: Since Firefox is blocked on our Terminal Server i've copied the crash reports from C:\Users\username\AppData\Roaming\Mozilla\Firefox\Crash Reports and uploaded them from my personal computer. I hope that is not a problem since we have no other possibilities at the moment...

Some additional information: Since Firefox is blocked on our Terminal Server i've copied the crash reports from C:\Users\username\AppData\Roaming\Mozilla\Firefox\Crash Reports and uploaded them from my personal computer. I hope that is not a problem since we have no other possibilities at the moment...
FredMcD
  • Top 10 Contributor
4246 izisombululo 59400 izimpendulo
Kuphostiwe

How you post the report numbers does not matter.

Product Firefox Release Channel esr Version 60.3.0esr Build ID 20181017185317 OS Windows 10 OS Version 10.0.14393

bp-93b6b2fb-ed6a-4afb-97b3-778ae0181210 bp-a8bae9e1-06b2-49fe-a98d-54ec60181210 bp-aec7a086-90bc-4e9d-9aec-bdc730181210

Signature: IPCError-browser | ShutDownKill

Attention Sumo's there are over 50 related bug reports

EMET.dll = Microsoft Corporation

How you post the report numbers does not matter. Product Firefox Release Channel esr Version 60.3.0esr Build ID 20181017185317 OS Windows 10 OS Version 10.0.14393 bp-93b6b2fb-ed6a-4afb-97b3-778ae0181210 bp-a8bae9e1-06b2-49fe-a98d-54ec60181210 bp-aec7a086-90bc-4e9d-9aec-bdc730181210 Signature: IPCError-browser | ShutDownKill Attention Sumo's there are over 50 related bug reports EMET.dll = Microsoft Corporation
FredMcD
  • Top 10 Contributor
4246 izisombululo 59400 izimpendulo
Kuphostiwe
Just to make sure, Perform a System File Check to fix corrupted system files '''Win 7, 8, 10, Vista:''' https://support.microsoft.com/en-us/kb/929833 '''Win XP:''' https://answers.microsoft.com/en-us/windows/forum/all/windows-xp-scan-and-fix-disk-errors/6fe2827a-4be6-4bc1-8083-5139b5aa3a3d Wiki - Windows 10 System File Check http://answers.microsoft.com/en-us/windows/wiki/windows_10-update/system-file-check-sfc-scan-and-repair-system-files/bc609315-da1f-4775-812c-695b60477a93