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Firefox crashes

  • 5 uphendule
  • 1 inale nkinga
  • 69 views
  • Igcine ukuphendulwa ngu FredMcD

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Firefox won't open and only gives me the crash reporting window. I'm on a mac with mojave (this started about a week after that was installed). I have tried starting in safe mode, creating a new profile, and multiple fresh downloads and installs. Nothing works. This has been going on for a few weeks.

The last crash report only says "1543632621". Previous crash reports are similarly empty with only a number.

Isisombululo esikhethiwe

bp-78e15f21-8620-48c6-baad-16c640181201 Signature: CoreFoundation@0x8248

Crash Reason EXC_BAD_ACCESS / KERN_INVALID_ADDRESS


Locate and remove fbplugin (FaceBook plugin) from your system. It has been causing many crashes of late.

Funda le mpendulo ngokuhambisana nalesi sihloko 👍 1

All Replies (5)

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If you can't get Firefox to open, you will have to do this the hard way.

https://support.mozilla.org/en-US/kb/mozillacrashreporter Open the file browser/explorer on your computer. Note: You may have to enable Show Hidden Folders / Files. Enter this in the address bar;

Windows: %APPDATA%\Mozilla\Firefox\Crash Reports\submitted Win 7/Vista: C:\Users\<username>\AppData\Roaming\Mozilla\Firefox\Crash Reports\submitted Win XP/2000: C:\Documents and Settings\<username>\Application Data\Mozilla\Firefox\Crash Reports\submitted

Mac OS: /Users/<username>/Library/Application Support/Firefox/Crash Reports/submitted Linux: /home/<username>/.mozilla/firefox/Crash Reports/submitted

The crash report is several pages of data. We need the report numbers to see the whole report.

Copy the most recent 5-7 File Names in the folder. Post the information in the reply box.

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Thank you for the support. Here are the last 8 from today, and the final one is from Nov 28th.

bp-78e15f21-8620-48c6-baad-16c640181201 bp-c33d45b0-94d4-4db2-a325-f448f0181201 bp-1589d931-0a08-4af7-b857-d2cdc0181201 bp-408164f6-1f73-4ab0-8be6-d1af60181201 bp-09f340c3-64fb-4094-a163-c101e0181201 bp-b9a255ab-bb8b-450e-971f-668f10181201 bp-54d902bb-74d3-461a-9ec5-d25090181201 bp-5d519dc3-19ce-4b34-a337-b06b40181201

bp-18c99dc8-aaaf-412c-ad27-b119f0181129

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Isisombululo Esikhethiwe

bp-78e15f21-8620-48c6-baad-16c640181201 Signature: CoreFoundation@0x8248

Crash Reason EXC_BAD_ACCESS / KERN_INVALID_ADDRESS


Locate and remove fbplugin (FaceBook plugin) from your system. It has been causing many crashes of late.

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Thank you so much. Problem solved.

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Glad to help. Safe Surfing.