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Thunderbird 60 crashes replying to emails (macOS 10.13 High Sierra) WORKS with Mac in safe mode. No crash report generated

Kuphostiwe

Hi there,

Since upgrading to Thunderbird 60 it crashes nearly every time I reply to an email. I have to reopen it 15-20 times a day.

-No crash reports are generated, at all. -Restart with add ons disabled doesn't solve the problem. -Disabling email signature doesn't solve the problem.

Previous versions of Thunderbird worked without issue, so it's certainly a problem that has arisen with the new version.

Is there perhaps a fix due for this soon? I know I am not alone, colleagues all experience the same issue.

Help! Thank you :)

Hi there, Since upgrading to Thunderbird 60 it crashes nearly every time I reply to an email. I have to reopen it 15-20 times a day. -No crash reports are generated, at all. -Restart with add ons disabled doesn't solve the problem. -Disabling email signature doesn't solve the problem. Previous versions of Thunderbird worked without issue, so it's certainly a problem that has arisen with the new version. Is there perhaps a fix due for this soon? I know I am not alone, colleagues all experience the same issue. Help! Thank you :)

Okulungisiwe ngu Wayne Mery

Eminye Imininingwane Yohlelo

Isisebenziso

  • I-ejenti Engumsebenzisi: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_13_6) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/70.0.3538.102 Safari/537.36

Eminye Imininingwane

Toad-Hall
  • Top 10 Contributor
1760 izisombululo 11838 izimpendulo
Kuphostiwe

re: No crash reports are generated, at all.

Is Crash Reporter switched on ?

  • 'Menu icon' > 'Options' > 'Advanced' > 'Data Choices' tab
  • select checkbox 'Enable Crash Reporter'.
  • click on 'OK'

Please perform a test:

  • Start computer in 'Safe mode with Networking'
  • Start Thunderbird.
  • Test 'reply'
  • Report back on results.

Are any 'Crash Reports' listed here: 'Help' > 'TRoubleshooting Information' If yes:

  • click on 'Copy text to clipboard' button
  • In the Support Forum for this question, right click in a 'Post a Reply' text box and select 'Paste'
  • You can remove everything except for the crash reports, which should be generated as links when you click on 'Post Reply'.
re: ''No crash reports are generated, at all.'' Is Crash Reporter switched on ? * 'Menu icon' > 'Options' > 'Advanced' > 'Data Choices' tab * select checkbox 'Enable Crash Reporter'. * click on 'OK' Please perform a test: * Start computer in 'Safe mode with Networking' * Start Thunderbird. * Test 'reply' * Report back on results. Are any 'Crash Reports' listed here: 'Help' > 'TRoubleshooting Information' If yes: * click on 'Copy text to clipboard' button * In the Support Forum for this question, right click in a 'Post a Reply' text box and select 'Paste' * You can remove everything except for the crash reports, which should be generated as links when you click on 'Post Reply'.

Okulungisiwe ngu Toad-Hall

Umnikazi wombuzo

Hello!

Just checked, crash reporter is on but there are no crash reports anywhere. I'll try again in safe mode when I get a chance.

Hello! Just checked, crash reporter is on but there are no crash reports anywhere. I'll try again in safe mode when I get a chance.
Wayne Mery
  • Top 25 Contributor
  • Moderator
581 izisombululo 5448 izimpendulo
Kuphostiwe

It is not unusual to not get crash reporter on Mac - for reasons which are not known. Many of https://bugzilla.mozilla.org/show_bug.cgi?id=482756 are Mac.

Also, we have a few recent bug reports about crash when sending.

Stask7, can you try https://queue.taskcluster.net/v1/task/RZAeNGJdRlm4TfdzBuiNdQ/runs/0/artifacts/public/build/target.dmg which is mentioned at https://bugzilla.mozilla.org/show_bug.cgi?id=1507699#c9 and post your results?

It is not unusual to not get crash reporter on Mac - for reasons which are not known. Many of https://bugzilla.mozilla.org/show_bug.cgi?id=482756 are Mac. Also, we have a few recent bug reports about crash when sending. Stask7, can you try https://queue.taskcluster.net/v1/task/RZAeNGJdRlm4TfdzBuiNdQ/runs/0/artifacts/public/build/target.dmg which is mentioned at https://bugzilla.mozilla.org/show_bug.cgi?id=1507699#c9 and post your results?

Umnikazi wombuzo

Hi Wayne,

Sadly this didn't work

Hi Wayne, Sadly this didn't work
Wayne Mery
  • Top 25 Contributor
  • Moderator
581 izisombululo 5448 izimpendulo
Kuphostiwe

And safe mode didn't help?

And safe mode didn't help?

Umnikazi wombuzo

I tried OSX safe boot this morning and Thunderbird had no crashes from about 15 email replies, so it seems to work ok (previously it didn't always crash, most of the time but not always, so I can't be sure without extensive testing, but I gotta get out of safe mode asap as it's a work computer and a pain to work with this way :) ).

Does this help with a solution perhaps?

I tried OSX safe boot this morning and Thunderbird had no crashes from about 15 email replies, so it ''seems'' to work ok (previously it didn't always crash, ''most'' of the time but not ''always'', so I can't be sure without extensive testing, but I gotta get out of safe mode asap as it's a work computer and a pain to work with this way :) ). Does this help with a solution perhaps?
Wayne Mery
  • Top 25 Contributor
  • Moderator
581 izisombululo 5448 izimpendulo
Kuphostiwe

What addons are installed??

What addons are installed??

Umnikazi wombuzo

colours of space theme, that's it - all add ons disabled

colours of space theme, that's it - all add ons disabled
Wayne Mery
  • Top 25 Contributor
  • Moderator
581 izisombululo 5448 izimpendulo
Kuphostiwe

Was it a clean install of High Sierra, or an upgrade from a previous OSX?

Was it a clean install of High Sierra, or an upgrade from a previous OSX?

Umnikazi wombuzo

upgrade

upgrade

Umnikazi wombuzo

I don't suppose anyone knows of any progress with this? Other similar threads suggest it's not just me with this issue.

I used it as my work email client for the last 4 years and I've used a lot of tags so I'm reluctant to move to a new client, but having the thing crash on me 15-20 times a day whilst trying to work is starting to get a little old I must admit.

Thank you!

I don't suppose anyone knows of any progress with this? Other similar threads suggest it's not just me with this issue. I used it as my work email client for the last 4 years and I've used a lot of tags so I'm reluctant to move to a new client, but having the thing crash on me 15-20 times a day whilst trying to work is starting to get a little old I must admit. Thank you!
Wayne Mery
  • Top 25 Contributor
  • Moderator
581 izisombululo 5448 izimpendulo
Kuphostiwe

WIthout a crash report it is very difficult to give advice. And working in Mac safe mode is troubling.

The only advice I have is Start TB with Mac in safe mode. Make sure Thunderbird is set to NOT access Mac address book.

WIthout a crash report it is very difficult to give advice. And working in Mac safe mode is troubling. The only advice I have is Start TB with Mac in safe mode. Make sure Thunderbird is set to NOT access Mac address book.
Wayne Mery
  • Top 25 Contributor
  • Moderator
581 izisombululo 5448 izimpendulo
Kuphostiwe

stask,

Does it still crash when not in safe mode?

'''stask, Does it still crash when not in safe mode?'''