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why does my screen keep turning white with a Firefox crash report showing as last open window?

  • 1 baphendule
  • 1 inale nkinga
  • 8 views
  • Igcine ukuphendulwa ngu FredMcD

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I've been using Firefox for as long as I can remember & up until now I have never had any problems, but lately I will be doing something on my phone & the whole screen just turns white & the only way to get out of it is to close & clear all windows. But when I go to clear my windows it always shows that the last window open it titled "Firefox crash report", I don't know what that means or if you can help but I thought I would try asking before I have to try resetting my phone to default rebooting. Please of you can help

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In the address bar, type about:crashes<enter>. Note: If any reports do not have BP- in front of the numbers/letters, click it to submit them.

The crash report is several pages of data. We need the report numbers to see the whole report.

Using your mouse, mark the most recent 7 - 10 crash reports, and copy them. Now go to the reply box and paste them in.

aboutcrashesFx57

For more help on crash reports, see; https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support