Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

Firefox not functioning right

  • 45 uphendule
  • 2 zinale nkinga
  • 161 views
  • Igcine ukuphendulwa ngu Pj

more options

Yesterday I had to reinstall Firefox as it did not exist......completely gone.....so I did a new install

Now the issue is and has been is I load Firefox and sometimes I cannot even access anything from the address bar it just sits there.

Its kinda hit and miss I can click on a tab and sometimes my favs are there and its all good. Seems like its doing its own thing..........no no we dont want that :)

What are your suggestions?


Thanks, Natalie

All Replies (20)

more options

I called for more help.

Did you do the refresh? Try Firefox Safe Mode again.

more options

Hiya Fred

No I did not do the refresh but will do safe mode again

Today it worked so far but as we know something is amiss.

Keep you posted and thanks so much Natalie

more options

Did in safemode same thing so I will try the refresh and get back to you.......

Thanks we/us will figure this out

Natalie

more options

Did refresh still the same issues.  :(

I am struggling with my favorites in center of page sometimes they work and sometimes I click on one and it just spins and spins.

Seems to be something with the tabs and its just erratic as I said before Fred.

Guess we need to try something else

Thanks again for all the help...........I love firefox but we/us need to figure this out


Hugs, Natalie

more options

Today Firefox is working my my lol.

I first did safemode then did refresh maybe it took a few times rebooting to get it to work

Any other occurences will let you know :)

Thanks, Natalie

more options

Good to hear.

more options

Firefox is one big mess. Its so erratic. My favs dont show up and when that happens I have to close it out again. Its not syncing right at all.

Often times I have to exist and relaunch it.

There has to be some solution Fred lol

Thanks so much Natalie

more options

Also my tabs at the top of address do not work all the time.

Help lol

)
more options

Just clicked on my fav tab and all it is doing at the top is spinning..............I am still smiling and I love Firefox but someone must know how to fix this. It all started a week and a half ago with a Firefox update :(

Thanks again

more options

Let’s try another full clean re-install;

Download Firefox For All languages And Systems {web link}

Save the file. Then Close Firefox.

Using your file browser, open the Programs Folder on your computer.

Windows: C:\Program Files C:\Program Files (x86)

Mac: Open the "Applications" folder. https://support.mozilla.org/en-US/kb/how-download-and-install-firefox-mac

Linux: Check your user manual. If you installed Firefox with the distro-based package manager, you should use the same way to uninstall it. See Install Firefox on Linux; https://support.mozilla.org/en-US/kb/install-firefox-linux

If you downloaded and installed the binary package from the Firefox download page, simply remove the folder Firefox in your home directory. http://www.mozilla.org/firefox#desktop ++++++++++++++++++++++++++++ Look for, and remove any Mozilla or Firefox program folders. Do not remove the Mozilla Thunderbird folder if there is one.

Do Not remove any profile folders.

After rebooting the computer, run a registry scanner if you have one. Then run the installer. +++++++++++++++++++++++++++ If there is a problem, start your Computer in safe mode and try again.

http://encyclopedia2.thefreedictionary.com/Linux+Safe+Mode This shows how to Start all Computers in Safe Mode; Free Online Encyclopedia

more options
more options

I have another issue.......my screen is not filling out the whole page on the left side and I have expanded it on the right as much as I can. Seems firefox is working right but what now?

I think I will do another clean install see what happens.


Thanks again

more options

What do you mean; not filling out ?

Have you tried moving the window?

more options

Well it was not filling out the monitor and yes I moved it.

Its working right now but not dependable so not sure what the issue is. Sometimes I can type in the address bar and it works or click on my favorites and it works then poof does not work.

Thanks Fred I will keep you posted :)

more options

It is possible that your firewall or other security software blocks or restricts Firefox without informing you, possibly after detecting changes (update) to the Firefox application. Remove all rules for Firefox from the permissions list in the firewall and let your firewall ask again for permission to get full, unrestricted, access for Firefox and the plugin-container process and the updater process.

See:

more options

I have Trend and never had to give permission for anything with it. I will look tho for sure.

Its very erratic sometimes it works sometime it does not.

Thanks and I will keep you posted.

Natalie

more options

Trend is not the problem. I have had it for 6.5 years and never one issue and there is no permission list. I cannot most times type a web address in and it go there. It just keeps spinning like its not recognizing the address. Sometimes my favorites work sometimes not. Something is really wrong with this. I have been struggling playing with it to work but I know there is a solution. I have done a clean install 3 times now Is it the profile if so how do I repair/fix that.

Thanks everyone appreciate all your help.


Hugs, Natalie

more options

You can create a new profile to test if your current profile is causing the problem.

See "Creating a profile":

If the new profile works then you can transfer files from a previously used profile to the new profile, but be cautious not to copy corrupted files to avoid carrying over problems.

more options

Thanks but I am gonna need more info than that to do exactly what you suggested. Especially with the be cautious part. How do I know what the corrupted files are?

Often time I click on the firefox icon in my toolbar so I can load it on my left monitor and many many times that does not work either.

I am not a computer tech but I do follow instructions well :)

Thanks

more options

I did a refresh and its worse. Does anyone know how to resolve this. I appreciate the help but this is not fun.

Does anyone at firefox teamview or something? I have never had such a mess with it before.

Thanks in advance

Natalie

  1. 1
  2. 2
  3. 3