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Firefox update stuck in a loop

  • 5 uphendule
  • 4 zinale nkinga
  • 2402 views
  • Igcine ukuphendulwa ngu FredMcD

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The latest update won't take. Every time I start Firefox it runs the update again. If I go to Help>About Firefox it say "Restart to update Firefox" every time. How do I fix this. It's annoying, especially since I get a security warning every time I start Firefox because of the update.

The information below says version 63.0, but Help>About says 63.0.1.

Isisombululo esikhethiwe

I just installed that new version over top of the old and the problem went away. I think it's a problem with version 63.0.1. Had the same problem on my other computer.

Funda le mpendulo ngokuhambisana nalesi sihloko 👍 0

All Replies (5)

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Let’s do a full clean re-install;

Download Firefox For All languages And Systems {web link}

Save the file. Then Close Firefox.

Using your file browser, open the Programs Folder on your computer.

Windows: C:\Program Files C:\Program Files (x86)

Mac: Open the "Applications" folder. https://support.mozilla.org/en-US/kb/how-download-and-install-firefox-mac

Linux: Check your user manual. If you installed Firefox with the distro-based package manager, you should use the same way to uninstall it. See Install Firefox on Linux; https://support.mozilla.org/en-US/kb/install-firefox-linux

If you downloaded and installed the binary package from the Firefox download page, simply remove the folder Firefox in your home directory. http://www.mozilla.org/firefox#desktop ++++++++++++++++++++++++++++ Look for, and remove any Mozilla or Firefox program folders. Do not remove the Mozilla Thunderbird folder if there is one.

Do Not remove any profile folders.

After rebooting the computer, run a registry scanner if you have one. Then run the installer. +++++++++++++++++++++++++++ If there is a problem, start your Computer in safe mode and try again.

http://encyclopedia2.thefreedictionary.com/Linux+Safe+Mode This shows how to Start all Computers in Safe Mode; Free Online Encyclopedia

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Will all my settings (logins, etc.) be erased? Is there a way to export them?

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Firefox comes in two or more folders on all computers. They are;

Maintenance: (Programs Folder) <Windows Only> Firefox itself: (Programs Folder) And two folders in the profile of each user on the computer for each Firefox profile for that user.

If you remove the Firefox folder, the user profiles would not be affected.


Back up and restore information in Firefox profiles. I use an add-on that makes backups of my user profile, Just In Case. Unfortunately, it is not compatible with the current Firefox.

Every now and then, open the profile folder and create a copy of the current profile as is to another location on your hard drive. This way you will have a backup.

If you do this each day, you will not lose much data. This should be done with Firefox Closed.

Note: In case you need to restore from these backups, you may need to overwrite old or corrupted files.

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Isisombululo Esikhethiwe

I just installed that new version over top of the old and the problem went away. I think it's a problem with version 63.0.1. Had the same problem on my other computer.

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I am glad to hear that your problem has been resolved. If you haven't already, please select the answer that solves the problem. This will help other users with similar problems find the solution more easily.

Thank you for contacting Mozilla Support.