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Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

Gah. Your tab just crashed. We can help.

Kuphostiwe

I get this crash message every day on the same website. Some days I get it more than once. Today I have received it three times in the last hour. This is an important site. It is the website of the largest circulation newspaper in my state. I check it every single day for statewide news. Why cannot Mozilla fix this problem that has been ongoing for many months? Please stop telling me that you can help, and actually fix it.

I get this crash message every day on the same website. Some days I get it more than once. Today I have received it three times in the last hour. This is an important site. It is the website of the largest circulation newspaper in my state. I check it every single day for statewide news. Why cannot Mozilla fix this problem that has been ongoing for many months? Please stop telling me that you can help, and actually fix it.

Eminye Imininingwane Yohlelo

Fakela amapulagi

  • Shockwave Flash 31.0 r0

Isisebenziso

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Izandiso

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I-Javascript

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Imidwebo

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Okuthandwayo Okulungisiwe

Misc

  • Umsebenzisi JS: Cha
  • Ukufinyeleleka: Cha
TyDraniu
  • Top 25 Contributor
316 izisombululo 1783 izimpendulo
Kuphostiwe

1. Have you reported this problem on bugzilla.mozilla.org? 2. Please provide the URL to website generating the issue. 3. Go to about:crashes and copy here last 3 submitted crash IDs.

1. Have you reported this problem on bugzilla.mozilla.org? 2. Please provide the URL to website generating the issue. 3. Go to ''about:crashes'' and copy here last 3 submitted crash IDs.

Umnikazi wombuzo

1) No. I don't know how to. 2) https://bangordailynews.com/ 3) 2a23dd10-6a0b-4705-bda0-ab5dd3c8ba7b 11/16/2018 9:15 AM 78b9d778-85d1-4669-b3c9-bfcca7b11fbe 11/16/2018 9:02 AM 6bdcf765-88cc-4dec-afaf-e74d8e412803 11/16/2018 8:40 AM

1) No. I don't know how to. 2) https://bangordailynews.com/ 3) 2a23dd10-6a0b-4705-bda0-ab5dd3c8ba7b 11/16/2018 9:15 AM 78b9d778-85d1-4669-b3c9-bfcca7b11fbe 11/16/2018 9:02 AM 6bdcf765-88cc-4dec-afaf-e74d8e412803 11/16/2018 8:40 AM
TyDraniu
  • Top 25 Contributor
316 izisombululo 1783 izimpendulo
Kuphostiwe

1. So no one is aware of this issue. 2. I can't check this page due to region restrictions. This page is configured to block access from my country. 3. Those IDs are not submitted yet to Mozilla server.

Note: If a recent Report ID does not start with bp- click on it to submit the report.

aboutcrashesFx57
1. So no one is aware of this issue. 2. I can't check this page due to region restrictions. This page is configured to block access from my country. 3. Those IDs are not submitted yet to Mozilla server. ''' Note:''' If a recent Report ID does not start with '''bp-''' click on it to submit the report. ;[[Image:aboutcrashesFx57|width=500]]

Umnikazi wombuzo

I don't know why you would say no one knows about this issue. I have always submitted crash reports. I am diligent. I have probably submitted over a hundred in the past year. What annoys me is the message saying, we can help.

I don't know why you would say no one knows about this issue. I have always submitted crash reports. I am diligent. I have probably submitted over a hundred in the past year. What annoys me is the message saying, we can help.

Umnikazi wombuzo

Here is a screen shot of the crash message, showing that the crash report is sent. This the same every time.

Here is a screen shot of the crash message, showing that the crash report is sent. This the same every time.

Umnikazi wombuzo

When I right click a crash report from the list of crash reports. I get the following message. "You're seeing this page because the crash report you selected was held back from submission. For statistical purposes, we don't need every crash report and sometimes we decline the submission of a crash report as a form of throttling." Why should all my crash reports be throttled? When I try to resubmit a crash report it is unsuccessful! Does this have anything to do with why Netflix will not stream on the Firefox browser? https://support.mozilla.org/en-US/questions/1232481

When I right click a crash report from the list of crash reports. I get the following message. "You're seeing this page because the crash report you selected was held back from submission. For statistical purposes, we don't need every crash report and sometimes we decline the submission of a crash report as a form of throttling." Why should all my crash reports be throttled? When I try to resubmit a crash report it is unsuccessful! Does this have anything to do with why Netflix will not stream on the Firefox browser? https://support.mozilla.org/en-US/questions/1232481

Okulungisiwe ngu loyall

FredMcD
  • Top 10 Contributor
4248 izisombululo 59428 izimpendulo
Kuphostiwe

Hi there. I had no problem with the link.

Crash reports are sent to the Mozilla servers for the programmers to look over. We don't get anything, so if someone wants us to look it over, we need the report numbers that were submitted.

Some reports are not sent because there are already many of the same reports already filed (Simple answer).


Gah-Your-tab-just-crashed https://support.mozilla.org/en-US/kb/firefox-crashes-troubleshoot-prevent-and-get-help


Many site issues can be caused by corrupt cookies or cache.

  • Clear the Cache and
  • Remove Cookies

Warning ! ! This will log you out of sites you're logged in to. You may also lose any settings for that website.

If there is still a problem, Start Firefox in Safe Mode {web link} by holding down the <Shift> (Mac=Options) key, and then starting Firefox.

A small dialog should appear. Click Start In Safe Mode (not Refresh). Did this help?

While you are in safe mode;

Try disabling graphics hardware acceleration in Firefox. Since this feature was added to Firefox it has gradually improved but there are still a few glitches.

How to disable Hardware Acceleration {web link}

Hi there. I had no problem with the link. Crash reports are sent to the Mozilla servers for the programmers to look over. We don't get anything, so if someone wants us to look it over, we need the report numbers that were submitted. Some reports are not sent because there are already many of the same reports already filed (Simple answer). --------------- Gah-Your-tab-just-crashed https://support.mozilla.org/en-US/kb/firefox-crashes-troubleshoot-prevent-and-get-help -------------- Many site issues can be caused by corrupt cookies or cache. * Clear the Cache and * Remove Cookies '''Warning ! ! ''' This will log you out of sites you're logged in to. You may also lose any settings for that website. * '''Cookies; ''' [https://support.mozilla.org/en-US/kb/delete-cookies-remove-info-websites-stored Delete cookies to remove the information websites have stored on your computer] {web link} * '''Cache; ''' [https://support.mozilla.org/en-US/kb/how-clear-firefox-cache How to clear the Firefox cache] {web link} If there is still a problem, '''[https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode Start Firefox in Safe Mode]''' {web link} by holding down the '''<Shift> ''(Mac=Options)''''' key, and then starting Firefox. A small dialog should appear. Click '''Start In Safe Mode''' (not Refresh). Did this help? While you are in safe mode; Try disabling graphics hardware acceleration in Firefox. Since this feature was added to Firefox it has gradually improved but there are still a few glitches. ''[https://support.mozilla.org/en-US/kb/forum-response-disable-hardware-acceleration How to disable Hardware Acceleration]'' {web link}

Umnikazi wombuzo

loyall said

When I right click a crash report from the list of crash reports. I get the following message. "You're seeing this page because the crash report you selected was held back from submission. For statistical purposes, we don't need every crash report and sometimes we decline the submission of a crash report as a form of throttling." Why should all my crash reports be throttled? When I try to resubmit a crash report it is unsuccessful!

Can you explain this throttling? I take the trouble to submit all these crash reports, and none of them are ever submitted. I assume Mozilla does not even know that my browser ever crashes. What good is wasting my time on crash reports?

''loyall [[#answer-1173912|said]]'' <blockquote> When I right click a crash report from the list of crash reports. I get the following message. "You're seeing this page because the crash report you selected was held back from submission. For statistical purposes, we don't need every crash report and sometimes we decline the submission of a crash report as a form of throttling." Why should all my crash reports be throttled? When I try to resubmit a crash report it is unsuccessful! </blockquote> Can you explain this throttling? I take the trouble to submit all these crash reports, and none of them are ever submitted. I assume Mozilla does not even know that my browser ever crashes. What good is wasting my time on crash reports?
56231 2 izisombululo 8 izimpendulo
Kuphostiwe

Hi, i had the same problem as you until a day ago. Try diabling hardware acceleration. You can do this by clicking on the menu bar, going into "Preferences" and then, in the search bar, by simply typing "hardware acceleration". There will be a box that says "Use hardware acceleration when available". Untick this. I also uninstalled Adobe at the same time so not sure which one solved the problem. To uninstall Adobe copy and paste this link into your search bar: https://helpx.adobe.com/au/flash-player/kb/uninstall-flash-player-mac-os.html#OS_X_10_4_and_later . I hope this solves your problems.

Hi, i had the same problem as you until a day ago. Try diabling hardware acceleration. You can do this by clicking on the menu bar, going into "Preferences" and then, in the search bar, by simply typing "hardware acceleration". There will be a box that says "Use hardware acceleration when available". Untick this. I also uninstalled Adobe at the same time so not sure which one solved the problem. To uninstall Adobe copy and paste this link into your search bar: https://helpx.adobe.com/au/flash-player/kb/uninstall-flash-player-mac-os.html#OS_X_10_4_and_later . I hope this solves your problems.
FredMcD
  • Top 10 Contributor
4248 izisombululo 59428 izimpendulo
Kuphostiwe

loyall said

Can you explain this throttling?

FredMcD said

Some reports are not sent because there are already many of the same reports already filed (Simple answer).
''loyall [[#answer-1176334|said]]'' <blockquote> Can you explain this throttling? </blockquote> ''FredMcD [[#answer-1176289|said]]'' <blockquote> Some reports are not sent because there are already many of the same reports already filed (Simple answer). </blockquote>

Umnikazi wombuzo

Fred McD. It appears that Mozilla is refusing to accept any of my crash reports. Can you please assist me? How can I report the crash problem to Mozilla?

Fred McD. It appears that Mozilla is refusing to accept any of my crash reports. Can you please assist me? How can I report the crash problem to Mozilla?
FredMcD
  • Top 10 Contributor
4248 izisombululo 59428 izimpendulo
Kuphostiwe

Did you try Firefox in Safe Mode?

Did you try Firefox in Safe Mode?

Umnikazi wombuzo

No I didn't, but I don't understand. What does safe mode have to do with crash reports being throttled?

No I didn't, but I don't understand. What does safe mode have to do with crash reports being throttled?
FredMcD
  • Top 10 Contributor
4248 izisombululo 59428 izimpendulo
Kuphostiwe

It doesn't. I want to see if there is still a problem.

It doesn't. I want to see if there is still a problem.

Umnikazi wombuzo

FredMcD said

It doesn't. I want to see if there is still a problem.

Your response was short and cryptic. Let me see if I understand what you are asking. I have not experienced a crash now for three days. So you want me to boot up Firefox in safe mode and use it continually in safe mode for several days waiting to see if there is a crash? Is that right? Then you want me to try to submit a crash report to see if the crash report will be throttled by Mozilla in safe mode. Do I correctly understand what you are asking? If so then my answer is no. I do not want to put myself through that arduous multiday process. It is not worth it.

''FredMcD [[#answer-1176493|said]]'' <blockquote> It doesn't. I want to see if there is still a problem. </blockquote> Your response was short and cryptic. Let me see if I understand what you are asking. I have not experienced a crash now for three days. So you want me to boot up Firefox in safe mode and use it continually in safe mode for several days waiting to see if there is a crash? Is that right? Then you want me to try to submit a crash report to see if the crash report will be throttled by Mozilla in safe mode. Do I correctly understand what you are asking? If so then my answer is no. I do not want to put myself through that arduous multiday process. It is not worth it.
FredMcD
  • Top 10 Contributor
4248 izisombululo 59428 izimpendulo
Kuphostiwe

loyall said

I have not experienced a crash now for three days.

You had not said that. If it is still not crashing your problem may be gone.

''loyall [[#answer-1176562|said]]'' <blockquote> I have not experienced a crash now for three days. </blockquote> You had not said that. If it is still not crashing your problem may be gone.
cor-el
  • Top 10 Contributor
  • Moderator
17482 izisombululo 157978 izimpendulo
Kuphostiwe

If you have submitted crash reports then please post the IDs of one or more recent crash reports that start with "bp-".

  • bp-xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx

You can find the report ID of recent crash reports on the "Help -> Troubleshooting Information" (about:support) page.

  • click the "All Crash Reports" button on this page to open the about:crashes page and see all crash reports.

Alternatively you can open about:crashes via the location/address bar.

If a line on the about:crashes page doesn't start with "bp-" then you can click the line to submit the report and the link will be updated and gets a "bp-" prefix if the report is submitted successfully.

  • please do not add the "bp-" prefix yourself

See also:

If you have submitted crash reports then please post the IDs of one or more recent crash reports that start with "bp-". *bp-xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx You can find the report ID of recent crash reports on the "Help -> Troubleshooting Information" (about:support) page. *click the "All Crash Reports" button on this page to open the <b>about:crashes</b> page and see all crash reports. Alternatively you can open about:crashes via the location/address bar. If a line on the about:crashes page doesn't start with "bp-" then you can click the line to submit the report and the link will be updated and gets a "bp-" prefix if the report is submitted successfully. *please do not add the "bp-" prefix yourself See also: *https://support.mozilla.org/en-US/kb/Mozilla+Crash+Reporter
McCoy
  • Top 10 Contributor
534 izisombululo 5036 izimpendulo
Kuphostiwe

loyall said

What does safe mode have to do with crash reports being throttled?

FredMcD said

Gah-Your-tab-just-crashed
https://support.mozilla.org/en-US/kb/firefox-crashes-troubleshoot-prevent-and-get-help
''loyall [[#answer-1176482|said]]'' <blockquote> What does safe mode have to do with crash reports being throttled? </blockquote> ''FredMcD [[#answer-1176289|said]]'' <blockquote> Gah-Your-tab-just-crashed<BR> https://support.mozilla.org/en-US/kb/firefox-crashes-troubleshoot-prevent-and-get-help </blockquote>

Umnikazi wombuzo

cor-el, Thanks for stepping in. Your post is answered by the first several posts in this thread. https://bangordailynews.com/ has finally stopped crashing in the last few days. The issue now is not the crashes, but the complete throttling of crash reports. What use are the crash messages, if no reports are allowed to be submitted.

cor-el, Thanks for stepping in. Your post is answered by the first several posts in this thread. https://bangordailynews.com/ has finally stopped crashing in the last few days. The issue now is not the crashes, but the complete throttling of crash reports. What use are the crash messages, if no reports are allowed to be submitted.
McCoy
  • Top 10 Contributor
534 izisombululo 5036 izimpendulo
Kuphostiwe

loyall said

What use are the crash messages, if no reports are allowed to be submitted.

I just found this reopened bug report :

https://bugzilla.mozilla.org/show_bug.cgi?id=1427104

Maybe you'd like to vote to show your interest :

https://bugzilla.mozilla.org/page.cgi?id=voting.html

''loyall [[#answer-1176720|said]]'' <blockquote> What use are the crash messages, if no reports are allowed to be submitted. </blockquote> I just found this reopened bug report : https://bugzilla.mozilla.org/show_bug.cgi?id=1427104 Maybe you'd like to vote to show your interest : https://bugzilla.mozilla.org/page.cgi?id=voting.html