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Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

Firefox slowing down and crashes

  • 6 uphendule
  • 1 inale nkinga
  • Igcine ukuphendulwa ngu FredMcD

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My firefox will sometimes start going very slowly which also slows down my whole computer then I'll close out firefox either through task manager or clicking the 'x' then a bit later after it finally closes I get a crash report. Not sure how to figure out the cause. I'll upload some screenshots. Any help is much appreciated.

All Replies (6)

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These are the screenshots

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Some of your crash reports weren’t sent to the Mozilla Servers.

In the address bar, type about:crashes<enter>. Note: If any reports do not have BP- in front of the numbers/letters, click it to submit them.

The crash report is several pages of data. We need the report numbers to see the whole report.

Using your mouse, mark the most recent 7 - 10 crash reports, and copy them. Now go to the reply box and paste them in.


For more help on crash reports, see;

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bp-aa461843-a40e-4f14-abd3-7dafc0181110 11/10/2018 2:30 AM bp-33f44a94-40d1-480e-a0e4-9bc9e0181110 11/10/2018 2:29 AM bp-56ac7282-faf7-457c-b489-0ecad0181110 11/10/2018 2:29 AM bp-7790ed87-087c-49eb-b516-520490181110 11/10/2018 2:28 AM bp-cf67ce71-308d-4ab0-8d95-0c0d00181110 11/10/2018 2:28 AM bp-56fcf0fe-a47e-4e0c-863f-2c4370181110 11/10/2018 2:27 AM bp-fc925ecb-5662-4124-96a2-605c70181110 11/10/2018 2:27 AM bp-f3603814-a5fc-4365-8b4f-da1140181110 11/10/2018 2:27 AM bp-e29d9492-ca6d-4eab-bb88-c4b570181110 11/10/2018 2:26 AM bp-35fdd3a3-2afc-48b5-97b2-fcaf80181110 11/10/2018 2:26 AM bp-1a7996f0-4fd4-42c8-a614-f1ef80181110

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Hope I did that all correctly, let me know if I need to change anything

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bp-aa461843-a40e-4f14-abd3-7dafc0181110 Signature: IPCError-browser | ShutDownKill

Note: No system information posted.

CrashTime Sun, 28 Oct 2018 07:27:54 GMT

Attention Sumos there are over 60 related bug reports

No Modules information posted ++++++++++++++++++++++++++++++++++++++++ Product Firefox Release Channel release Version 63.0.1 Build ID 20181030165643 OS Windows 10 OS Version 10.0.17134

bp-33f44a94-40d1-480e-a0e4-9bc9e0181110 bp-56ac7282-faf7-457c-b489-0ecad0181110 bp-7790ed87-087c-49eb-b516-520490181110

Signature: IPCError-browser | ShutDownKill

CrashTime Tue, 06 Nov 2018 23:27:09 GMT

Attention Sumos there are over 60 related bug reports

atidxx64.dll = Advanced Micro Devices = Check this link;

Okulungisiwe ngu FredMcD

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A ShutDownKill normally means that something in Firefox was not responding properly.

What were you doing at the time? Any problems?

Start Firefox in Safe Mode {web link} by holding down the <Shift> (Mac=Options) key, and then starting Firefox.

A small dialog should appear. Click Start In Safe Mode (not Refresh).

Just let the browser sit there for 5-10 minutes. Then close it. Is the problem still there?