Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

Firefox crashes won't start

  • 2 uphendule
  • 2 zinale nkinga
  • 41 views
  • Igcine ukuphendulwa ngu gmandas

more options

Crash ID: bp-8c04807f-8045-40ab-9fda-0dd070181027

Isisombululo esikhethiwe

Hi gmandas, sorry to hear about this problem and thank you for the link.

The crashing thread (front page of the report) shows fbplugin which may be the signature of an old photo uploader plugin. The thing that's odd is, in Firefox 52 and later, only the Flash plugin should run in Firefox. So why is this plugin getting involved?!

Can you check whether you can find and remove "Facebook Plug-in" from your system? Its file name might be fbplugin_1_0_1.plugin and it could be in a hidden folder associated with Firefox, or in a Facebook folder somewhere.

Funda le mpendulo ngokuhambisana nalesi sihloko 👍 0

All Replies (2)

more options

Isisombululo Esikhethiwe

Hi gmandas, sorry to hear about this problem and thank you for the link.

The crashing thread (front page of the report) shows fbplugin which may be the signature of an old photo uploader plugin. The thing that's odd is, in Firefox 52 and later, only the Flash plugin should run in Firefox. So why is this plugin getting involved?!

Can you check whether you can find and remove "Facebook Plug-in" from your system? Its file name might be fbplugin_1_0_1.plugin and it could be in a hidden folder associated with Firefox, or in a Facebook folder somewhere.

more options

Precisely as described. Done and done.