Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

Is the website "firefoxsupport.org" legit? I may have been hacked by them

  • 3 uphendule
  • 1 inale nkinga
  • 28 views
  • Igcine ukuphendulwa ngu James

more options

I was looking for support after experiencing big problems after the last firefoxupdate (windows 10 crashing). Found this website firefoxsupport.org and they seem legit. After chatting with them via their online chatbox (no red flags), i gave them permission to call me, And the guy seemed very knowledgeable and professional (still no red flags). So i gave him permission for remote access. He claimed i was infected with some kind of trojan, and was asking for money to fix it, and also there was timepressure. Those were red flags for me so i hung up and broke the connection. But now i my firewall is down and internetconnection gone.

Isisombululo esikhethiwe

BassD said

I was looking for support after experiencing big problems after the last firefoxupdate (windows 10 crashing). Found this website firefoxsupport .org and they seem legit. After chatting with them via their online chatbox (no red flags), i gave them permission to call me, And the guy seemed very knowledgeable and professional (still no red flags). So i gave him permission for remote access. He claimed i was infected with some kind of trojan, and was asking for money to fix it, and also there was timepressure. Those were red flags for me so i hung up and broke the connection. But now i my firewall is down and internetconnection gone.

Nope 100% not legit as they even admit that on the page but of course not everybody is going to read far enough before chat or calling so they fall for it.

Disclaimer Firefox Support is a third party technical support company and we are not associated with any other company. We give all kind of printer technical support to individuals. Firebox Support respects the trademarks, logo, brand name as well as services of other companies, the names we have mentioned are used only for reference purpose. We offer immediate support through on-call and remote access services.

Also https://support.mozilla.org/en-US/kb/avoid-and-report-mozilla-tech-support-scams

Funda le mpendulo ngokuhambisana nalesi sihloko 👍 0

All Replies (3)

more options

support.mozilla.org is the official Mozilla Firefox support site. Any other might want to help you, but many are scams.

What's your computer system and Firefox version?

You may have ad/mal-ware. Further information can be found in this article; https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-caused-malware?cache=no

Run most or all of the listed malware scanners. Each works differently. If one program misses something, another may pick it up.

Okulungisiwe ngu philipp

more options

BassD said

I was looking for support after experiencing big problems after the last firefoxupdate (windows 10 crashing).

Please explain the problem in detail. What happens? What is the exact error messages?

Is it the computer that is crashing, or Firefox?


Start Firefox in Safe Mode {web link} by holding down the <Shift> (Mac=Options) key, and then starting Firefox.

A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?

While still in Safe Mode,

In the address bar, type about:crashes<enter>. Note: If any reports do not have BP- in front of the numbers/letters, click it to submit them.

The crash report is several pages of data. We need the report numbers to see the whole report.

Using your mouse, mark the most recent 7 - 10 crash reports, and copy them. Now go to the reply box and paste them in.

aboutcrashesFx57

For more help on crash reports, see; https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support

Okulungisiwe ngu FredMcD

more options

Isisombululo Esikhethiwe

BassD said

I was looking for support after experiencing big problems after the last firefoxupdate (windows 10 crashing). Found this website firefoxsupport .org and they seem legit. After chatting with them via their online chatbox (no red flags), i gave them permission to call me, And the guy seemed very knowledgeable and professional (still no red flags). So i gave him permission for remote access. He claimed i was infected with some kind of trojan, and was asking for money to fix it, and also there was timepressure. Those were red flags for me so i hung up and broke the connection. But now i my firewall is down and internetconnection gone.

Nope 100% not legit as they even admit that on the page but of course not everybody is going to read far enough before chat or calling so they fall for it.

Disclaimer Firefox Support is a third party technical support company and we are not associated with any other company. We give all kind of printer technical support to individuals. Firebox Support respects the trademarks, logo, brand name as well as services of other companies, the names we have mentioned are used only for reference purpose. We offer immediate support through on-call and remote access services.

Also https://support.mozilla.org/en-US/kb/avoid-and-report-mozilla-tech-support-scams

Okulungisiwe ngu James