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Times my banking website out - has been working fine for 20 years until Firefox 63.0

Kuphostiwe

Times my banking website out - has been working fine for 20 years until Firefox 63.0. Worked the day before 63.0, but not the day after - clearly something has changed in 63.0. I have read the "What's Changed", but it is mostly double dutch to me. Please help - what do I need to change and/or how can I uninstall 63.0 ???

Times my banking website out - has been working fine for 20 years until Firefox 63.0. Worked the day before 63.0, but not the day after - clearly something has changed in 63.0. I have read the "What's Changed", but it is mostly double dutch to me. Please help - what do I need to change and/or how can I uninstall 63.0 ???

Isisombululo esikhethiwe

hm, the site is loading fine here. can you try to clear the cache & cookies from hsbc and reload the page.

otherwise you might want to check in firefox safemode to see if one of your addons is interfering here: Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems

Funda le mpendulo ngokuhambisana nalesi sihloko 1

Eminye Imininingwane Yohlelo

Isisebenziso

  • Firefox 63.0
  • Umsebenzisi oyi-ejenti: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:63.0) Gecko/20100101 Firefox/63.0
  • I-URL Yokweseka: https://support.mozilla.org/1/firefox/63.0/WINNT/en-GB/

Izandiso

  • Google Analytics Opt-out Add-on (by Google) 1.0.7 ({6d96bb5e-1175-4ebf-8ab5-5f56f1c79f65})
  • Norton Password Manager 6.0.0.18 (idsafe@norton.com)
  • Norton Safe Search 3.1.0.20 (nortonsafesearch_ul@symantec.com)
  • Norton Safe Web 3.1.0.9 (nortonsafeweb@symantec.com)
  • uBlock Origin 1.17.2 (uBlock0@raymondhill.net)
  • Stylish - Custom themes for any website 3.1.8 ({46551EC9-40F0-4e47-8E18-8E5CF550CFB8}) (Akusebenzi)
  • Stylus 1.4.22 ({7a7a4a92-a2a0-41d1-9fd7-1e92480d612d}) (Akusebenzi)

I-Javascript

  • incrementalGCEnabled: True

Imidwebo

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  • windowUsingAdvancedLayers: True

Okuthandwayo Okulungisiwe

Misc

  • Umsebenzisi JS: Cha
  • Ukufinyeleleka: Cha
philipp
  • Top 25 Contributor
  • Moderator
5347 izisombululo 23611 izimpendulo
Kuphostiwe

hi, could you check if it's making a difference when you set firefox to "no proxy" in the menu ≡ > options > general > network settings panel?

hi, could you check if it's making a difference when you set firefox to "no proxy" in the ''menu ≡ > options > general > network settings'' panel?

Umnikazi wombuzo

It was already set to that - sorry.

It was already set to that - sorry.
philipp
  • Top 25 Contributor
  • Moderator
5347 izisombululo 23611 izimpendulo
Kuphostiwe

can you name the site's url?

can you name the site's url?

Umnikazi wombuzo

www.hsbc.co.uk
philipp
  • Top 25 Contributor
  • Moderator
5347 izisombululo 23611 izimpendulo
Kuphostiwe

Isisombululo Esikhethiwe

hm, the site is loading fine here. can you try to clear the cache & cookies from hsbc and reload the page.

otherwise you might want to check in firefox safemode to see if one of your addons is interfering here: Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems

hm, the site is loading fine here. can you try to [[Clear the cache - Delete temporary Internet files to fix common website issues|clear the cache]] & [[Delete cookies to remove the information websites have stored on your computer|cookies from hsbc]] and reload the page. otherwise you might want to check in firefox safemode to see if one of your addons is interfering here: [[Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems]]
McCoy
  • Top 10 Contributor
591 izisombululo 5669 izimpendulo
Kuphostiwe

Impendulo Ewusizo

AndreP said

www.hsbc.co.uk

Hello AndreP,

The site is having problems today - see :

https://downdetector.co.uk/problems/hsbc

Off and on though (I've tried quite a few times today) ....

''AndreP [[#answer-1167483|said]]'' <blockquote> www.hsbc.co.uk </blockquote> Hello AndreP, The site is having problems today - see : https://downdetector.co.uk/problems/hsbc Off and on though (I've tried quite a few times today) ....
philipp
  • Top 25 Contributor
  • Moderator
5347 izisombululo 23611 izimpendulo
Kuphostiwe
thanks for digging this up - https://twitter.com/HSBC_UK/status/1056159682585333765

Umnikazi wombuzo

Thank you ever so much gentlemen - your help has been greatly appreciated. Clearing the cache and cookies seems to have fixed the problem. Thanks again...

Thank you ever so much gentlemen - your help has been greatly appreciated. Clearing the cache and cookies seems to have fixed the problem. Thanks again...