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Firefox crashes because of the fbplugin plugin

Kuphostiwe

I downloaded the newest version of Firefox and it simply crashes before it opens.

This is the Crash ID:

Crash ID: bp-19c953f3-7fb3-4ba3-9136-06c9d0181024

I don't know what to do.

I downloaded the newest version of Firefox and it simply crashes before it opens. This is the Crash ID: Crash ID: bp-19c953f3-7fb3-4ba3-9136-06c9d0181024 I don't know what to do.

Okulungisiwe ngu Roland Tanglao

Isisombululo esikhethiwe

Hi ShahidIbrahim, sorry to hear about this problem and thank you for the link.

The crashing thread (front page of the report) shows fbplugin which may be the signature of an old photo uploader plugin. The thing that's odd is, in Firefox 52 and later, only the Flash plugin should run in Firefox. So why is this plugin getting involved?!

Can you check whether you can find and remove "Facebook Plug-in" from your system? Its file name might be fbplugin_1_0_1.plugin and it could be in a hidden folder associated with Firefox, or in a Facebook folder somewhere.

Funda le mpendulo ngokuhambisana nalesi sihloko 0

Eminye Imininingwane Yohlelo

Isisebenziso

  • I-ejenti Engumsebenzisi: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_11_6) AppleWebKit/605.1.15 (KHTML, like Gecko) Version/11.1.2 Safari/605.1.15

Eminye Imininingwane

FredMcD
  • Top 10 Contributor
4308 izisombululo 60488 izimpendulo
Kuphostiwe

Impendulo Ewusizo

Product Firefox Release Channel release Version 63.0 Build ID 20181018182531 OS OS X 10.11 OS Version 10.11.6 15G22010

bp-19c953f3-7fb3-4ba3-9136-06c9d0181024 Signature: CoreFoundation@0xc646


Start Firefox in Safe Mode {web link} by holding down the <Shift> (Mac=Options) key, and then starting Firefox.

A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?

Product Firefox Release Channel release Version 63.0 Build ID 20181018182531 OS OS X 10.11 OS Version 10.11.6 15G22010 bp-19c953f3-7fb3-4ba3-9136-06c9d0181024 Signature: CoreFoundation@0xc646 ---------------- [https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode Start Firefox in Safe Mode] {web link} by holding down the '''<Shift> ''(Mac=Options)''''' key, and then starting Firefox. A small dialog should appear. Click '''Start In Safe Mode''' (not Refresh). Is the problem still there?
jscher2000
  • Top 10 Contributor
8837 izisombululo 72222 izimpendulo
Kuphostiwe

Isisombululo Esikhethiwe

Hi ShahidIbrahim, sorry to hear about this problem and thank you for the link.

The crashing thread (front page of the report) shows fbplugin which may be the signature of an old photo uploader plugin. The thing that's odd is, in Firefox 52 and later, only the Flash plugin should run in Firefox. So why is this plugin getting involved?!

Can you check whether you can find and remove "Facebook Plug-in" from your system? Its file name might be fbplugin_1_0_1.plugin and it could be in a hidden folder associated with Firefox, or in a Facebook folder somewhere.

Hi ShahidIbrahim, sorry to hear about this problem and thank you for the link. The crashing thread (front page of the report) shows '''fbplugin''' which may be the signature of an old photo uploader plugin. The thing that's odd is, in Firefox 52 and later, only the Flash plugin should run in Firefox. So why is this plugin getting involved?! Can you check whether you can find and remove "Facebook Plug-in" from your system? Its file name might be '''fbplugin_1_0_1.plugin''' and it could be in a hidden folder associated with Firefox, or in a Facebook folder somewhere.

Okulungisiwe ngu jscher2000

Umnikazi wombuzo

Sir,

Hats off to you. I found that plugin immediately and got rid of it just as fast. I would have never figured this out without your help. Very excited to be checking out the updated browser version. You literally saved me what would have probably been days of troubleshooting and frustration.

Thanks! :)

Sir, Hats off to you. I found that plugin immediately and got rid of it just as fast. I would have never figured this out without your help. Very excited to be checking out the updated browser version. You literally saved me what would have probably been days of troubleshooting and frustration. Thanks! :)
jscher2000
  • Top 10 Contributor
8837 izisombululo 72222 izimpendulo
Kuphostiwe

Impendulo Ewusizo

I'm glad you found it. Hopefully this thread will help any other people who still have that old plugin around.

I'm glad you found it. Hopefully this thread will help any other people who still have that old plugin around.