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I can't view the YouTube website

Kuphostiwe

For the past three days I can't view the YouTube website; all I get are grey areas where buttons and videos are shown (http://tinypic.com/view.php?pic=2vto7cg&s=9 ). I have cleared the cache. I have uninstalled, restarted, installed a new Firefox app. I downloaded, installed and scanned my computer with Malwarebytes (clean scan). I tried accessing the site via Internet Explorer and it works perfectly. No other sites are affected. I recently had to do a system recovery in my Dell XPS 8930 with WIN 10 (the same happens on my Lenovo with WIN 10).

Help.


edit: added space after 9 on url.

For the past three days I can't view the YouTube website; all I get are grey areas where buttons and videos are shown (http://tinypic.com/view.php?pic=2vto7cg&s=9 ). I have cleared the cache. I have uninstalled, restarted, installed a new Firefox app. I downloaded, installed and scanned my computer with Malwarebytes (clean scan). I tried accessing the site via Internet Explorer and it works perfectly. No other sites are affected. I recently had to do a system recovery in my Dell XPS 8930 with WIN 10 (the same happens on my Lenovo with WIN 10). Help. edit: added space after 9 on url.

Okulungisiwe ngu James

Isicaphuno

Eminye Imininingwane Yohlelo

Fakela amapulagi

  • Shockwave Flash 31.0 r0

Isisebenziso

  • Firefox 62.0.3
  • Umsebenzisi oyi-ejenti: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:62.0) Gecko/20100101 Firefox/62.0
  • I-URL Yokweseka: https://support.mozilla.org/1/firefox/62.0.3/WINNT/en-US/

Izandiso

  • AdBlocker Ultimate 2.34 (adblockultimate@adblockultimate.net)
  • Download Facebook Video or Photo 1.0.3 ({059befdf-8453-432b-b308-13347f60e482})
  • Ebates: The Free Cash Back Shopping Assistant 4.26.11.0 ({35d6291e-1d4b-f9b4-c52f-77e6410d1326})
  • Flash Video Downloader 16.2.1 (artur.dubovoy@gmail.com)
  • Getfvid Video Downloader 2.3.7 ({00e68183-fc7d-4a91-b5cc-f7f8272386db})
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  • McAfee® WebAdvisor 7.0.0.15653 ({4ED1F68A-5463-4931-9384-8FFF5ED91D92})
  • Save Page WE 12.2 (savepage-we@DW-dev)
  • Video DownloadHelper 7.3.5 ({b9db16a4-6edc-47ec-a1f4-b86292ed211d})
  • YouTube Adblock 2.2.5 ({80e9f0be-bd1e-4b69-b079-5f44b2962921})
  • YouTube Video Download 5.0.2 (@youtube-video-download)

I-Javascript

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Imidwebo

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  • webgl2DriverExtensions: GL_ANGLE_client_arrays GL_ANGLE_depth_texture GL_ANGLE_framebuffer_blit GL_ANGLE_framebuffer_multisample GL_ANGLE_instanced_arrays GL_ANGLE_lossy_etc_decode GL_ANGLE_multiview GL_ANGLE_pack_reverse_row_order GL_ANGLE_program_cache_control GL_ANGLE_request_extension GL_ANGLE_robust_client_memory GL_ANGLE_texture_compression_dxt3 GL_ANGLE_texture_compression_dxt5 GL_ANGLE_texture_usage GL_ANGLE_translated_shader_source GL_CHROMIUM_bind_generates_resource GL_CHROMIUM_bind_uniform_location GL_CHROMIUM_color_buffer_float_rgb GL_CHROMIUM_color_buffer_float_rgba GL_CHROMIUM_copy_compressed_texture GL_CHROMIUM_copy_texture GL_CHROMIUM_sync_query GL_EXT_blend_minmax GL_EXT_color_buffer_float GL_EXT_color_buffer_half_float GL_EXT_debug_marker GL_EXT_discard_framebuffer GL_EXT_disjoint_timer_query GL_EXT_draw_buffers GL_EXT_frag_depth GL_EXT_map_buffer_range GL_EXT_occlusion_query_boolean GL_EXT_read_format_bgra GL_EXT_robustness GL_EXT_sRGB GL_EXT_shader_texture_lod GL_EXT_texture_compression_dxt1 GL_EXT_texture_compression_s3tc_srgb GL_EXT_texture_filter_anisotropic GL_EXT_texture_format_BGRA8888 GL_EXT_texture_norm16 GL_EXT_texture_rg GL_EXT_texture_storage GL_EXT_unpack_subimage GL_KHR_debug GL_NV_EGL_stream_consumer_external GL_NV_fence GL_NV_pack_subimage GL_NV_pixel_buffer_object GL_OES_EGL_image GL_OES_EGL_image_external GL_OES_EGL_image_external_essl3 GL_OES_compressed_ETC1_RGB8_texture GL_OES_depth32 GL_OES_element_index_uint GL_OES_get_program_binary GL_OES_mapbuffer GL_OES_packed_depth_stencil GL_OES_rgb8_rgba8 GL_OES_standard_derivatives GL_OES_surfaceless_context GL_OES_texture_float GL_OES_texture_float_linear GL_OES_texture_half_float GL_OES_texture_half_float_linear GL_OES_texture_npot GL_OES_vertex_array_object
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  • webgl2Version: OpenGL ES 3.0 (ANGLE 2.1.0.595ccab4acc3)
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Okuthandwayo Okulungisiwe

Misc

  • Umsebenzisi JS: Cha
  • Ukufinyeleleka: Cha
jscher2000
  • Top 10 Contributor
7867 izisombululo 64110 izimpendulo

Some users are reporting that various page contents do not fill in if they are logged in to their Google account. As a quick test, assuming you don't usually visit YouTube in a private window, could you try it in a private window? Just right-click the link or bookmark and try Open Link in New Private Window.

https://www.youtube.com/

Any difference?

I notice you have some add-ons related to videos. To confirm that this is not an add-on problem, can you still generate the problem in Firefox's Safe Mode? In its Safe Mode, Firefox temporarily deactivates extensions, hardware acceleration, and some other advanced features to help you assess whether these are causing the problem.

If Firefox is not running: Hold down the Shift key when starting Firefox. (On Mac, hold down the option/alt key instead of the Shift key.)

If Firefox is running: You can restart Firefox in Safe Mode using either:

  • "3-bar" menu button > "?" Help button > Restart with Add-ons Disabled
  • (menu bar) Help menu > Restart with Add-ons Disabled

and OK the restart.

Both scenarios: A small dialog should appear. Click "Start in Safe Mode" (not Refresh).

Any difference?

Some users are reporting that various page contents do not fill in if they are logged in to their Google account. As a quick test, assuming you don't usually visit YouTube in a private window, could you try it in a private window? Just right-click the link or bookmark and try Open Link in New Private Window. https://www.youtube.com/ Any difference? I notice you have some add-ons related to videos. To confirm that this is not an add-on problem, can you still generate the problem in Firefox's Safe Mode? In its Safe Mode, Firefox temporarily deactivates extensions, hardware acceleration, and some other advanced features to help you assess whether these are causing the problem. ''If Firefox is not running:'' Hold down the Shift key when starting Firefox. (On Mac, hold down the option/alt key instead of the Shift key.) ''If Firefox is running:'' You can restart Firefox in Safe Mode using either: * "3-bar" menu button > "?" Help button > Restart with Add-ons Disabled * (menu bar) Help menu > Restart with Add-ons Disabled and OK the restart. ''Both scenarios:'' A small dialog should appear. Click "Start in Safe Mode" (''not'' Refresh). Any difference?
Ingabe lokhu kube usizo kuwena?
Isicaphuno

Umnikazi wombuzo

Thank you for your prompt response. The answer to both questions is: no.

Thank you for your prompt response. The answer to both questions is: no.
Ingabe lokhu kube usizo kuwena?
Isicaphuno
James
  • Top 25 Contributor
  • Moderator
1511 izisombululo 10525 izimpendulo

Youtube went down for a while say about 6:15 pm Pacific time on Oct 16. Your image was one of the things the YouTube site was doing for me upon refresh tries until the site came back up for most.

Does it work on other computers, tablets, phones etc using the same ISP connection?

I was watching a live stream when YT went down but was still able to watch it as it was dual streamed on Twitch also.

Youtube went down for a while say about 6:15 pm Pacific time on Oct 16. Your image was one of the things the YouTube site was doing for me upon refresh tries until the site came back up for most. Does it work on other computers, tablets, phones etc using the same ISP connection? I was watching a live stream when YT went down but was still able to watch it as it was dual streamed on Twitch also.
Ingabe lokhu kube usizo kuwena?
Isicaphuno

Umnikazi wombuzo

Oddly enough, I didn't have problems when everyone else did. Only the next day and beyond. Late afternoons, it will work briefly, then go back to greyed out. No, it won't work on another WIN 10 computer. It does work in Internet Explorer.

Oddly enough, I didn't have problems when everyone else did. Only the next day and beyond. Late afternoons, it will work briefly, then go back to greyed out. No, it won't work on another WIN 10 computer. It does work in Internet Explorer.
Ingabe lokhu kube usizo kuwena?
Isicaphuno
cor-el
  • Top 10 Contributor
  • Moderator
16650 izisombululo 150477 izimpendulo

Clear the Cache and remove the Cookies from websites that cause problems via the "3-bar" Firefox menu button (Options/Preferences).

"Remove the Cookies" from websites that cause problems:

  • Options/Preferences -> Privacy & Security
    Cookies and Site Data -> Manage Data

"Clear the Cache":

  • Options/Preferences -> Privacy & Security
    Cookies and Site Data -> Clear Data -> Cached Web Content: Clear

You can remove all data stored in Firefox from a specific domain via "Forget About This Site" in the right-click context menu of an history entry ("History -> Show All History" or "View -> Sidebar -> History").

Using "Forget About This Site" will remove all data stored in Firefox from this domain like history and cookies and passwords and exceptions and cache, so be cautious. If you have a password or other data from that domain that you do not want to lose then make sure to backup this data or make a note.

You can't recover from this 'forget' unless you have a backup of involved files.

If you revisit a 'forgotten' website then data from that website will be saved once again.

You can also try this extension.

Clear the Cache and remove the Cookies from websites that cause problems via the "3-bar" Firefox menu button (Options/Preferences). "Remove the Cookies" from websites that cause problems: *Options/Preferences -> Privacy & Security<br>Cookies and Site Data -> Manage Data "Clear the Cache": *Options/Preferences -> Privacy & Security<br>Cookies and Site Data -> Clear Data -> Cached Web Content: Clear You can remove all data stored in Firefox from a specific domain via "Forget About This Site" in the right-click context menu of an history entry ("History -> Show All History" or "View -> Sidebar -> History"). Using "Forget About This Site" will remove all data stored in Firefox from this domain like history and cookies and passwords and exceptions and cache, so be cautious. If you have a password or other data from that domain that you do not want to lose then make sure to backup this data or make a note. You can't recover from this 'forget' unless you have a backup of involved files. If you revisit a 'forgotten' website then data from that website will be saved once again. *https://support.mozilla.org/en-US/kb/delete-browsing-search-download-history-firefox You can also try this extension. *https://addons.mozilla.org/firefox/addon/youtube-classic/
Ingabe lokhu kube usizo kuwena?
Isicaphuno

Umnikazi wombuzo

I did clear the cache of everything and cleared the History of everything. No good. I am on YouTube classic now, but even that has issues (no notifications button) but most things work. Weird. Up until this week, I had no problems other than the occasional buffer overruns.

I did clear the cache of everything and cleared the History of everything. No good. I am on YouTube classic now, but even that has issues (no notifications button) but most things work. Weird. Up until this week, I had no problems other than the occasional buffer overruns.
Ingabe lokhu kube usizo kuwena?
Isicaphuno
Buza umbuzo

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