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Trojan Horse in Firefox

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  • Igcine ukuphendulwa ngu dweltzien

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I have experienced a trojan horse twice in the last 2 weeks. See attached for details.

Isisombululo esikhethiwe

Hi dweltzien, thank you for the screenshot.

Files are added to the browser cache when you retrieve a web page, so that's most likely how the file got in there. If you don't recall actually seeing a Tech Support Scam page, it's possible Windows Defender protected you from experiencing it.

This article has updated steps for clearing Firefox's entire cache, if you prefer: How to clear the Firefox cache.

Funda le mpendulo ngokuhambisana nalesi sihloko 👍 1

All Replies (6)

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Sometimes a problem with Firefox may be a result of malware installed on your computer, that you may not be aware of.

You can try these free programs to scan for malware, which work with your existing antivirus software:

Microsoft Security Essentials is a good permanent antivirus for Windows 7/Vista if you don't already have one. Windows 8/10 have antivirus protection built-in.

Further information can be found in the Troubleshoot Firefox issues caused by malware article.

Did this fix your problems? Please report back to us!

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Hi dweltzien, your image did not upload. If you want to try again, you can attach the image to a new reply: https://support.mozilla.org/questions/1236971#question-reply

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Image for dweltzien@wi.rr.com Trojan horse

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The first image shows it is in Cache

You are Not infected as it will either get overwritten over time as Cache gets used or deleted if you clear the Cache.

This may be a older article but it still applies = Firefox cache file was infected with a virus

Okulungisiwe ngu James

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Isisombululo Esikhethiwe

Hi dweltzien, thank you for the screenshot.

Files are added to the browser cache when you retrieve a web page, so that's most likely how the file got in there. If you don't recall actually seeing a Tech Support Scam page, it's possible Windows Defender protected you from experiencing it.

This article has updated steps for clearing Firefox's entire cache, if you prefer: How to clear the Firefox cache.

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Thank you for all of your help. Very quick and very helpful.

 Thanks again,
 Don